46 Academy Customer Service Associate Jobs Hiring Near You

At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country - but what truly sets us apart is our people. We're a passionate, purpose-driven team that's as committed to each other as we are to our customers.

We've spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member's journey. What fuels us? Our belief in the power of fun.

Here, you won't just help customers gear up for their next adventure - you'll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can't lose!

Education:

• Bachelor's degree in Business Administration, MIS, IT or relevant field of study or equivalent years of related work experience required

Work Experiences:

• 2+ years of experience in IT Vendor Management, IT Procurement, or IT Contracts preferred.
• Experience reviewing IT contracts preferred.
• Experience sourcing and negotiating technology purchases preferred.

Skills:

• Effective interpersonal, written, and verbal communication skills to interface effectively with individuals at various levels
• Self-motivated with the discipline to work successfully both independently and within a team.
• Analytical with strong problem-solving abilities and creative resolution skills
• Detail-oriented with a focus on data accuracy.
• Solid ability to remain organized, pay strict attention to detail, and meet critical deadlines within a high-volume, fast-paced environment.
• Excellent time management skills, ability to support multiple projects, and effectively manage a large volume of work.
• Proficient at identifying anomalies in process or results.
• Working awareness of IT terminology, technology concepts, and contract language
• Proficient use of Microsoft Office programs, with a particular emphasis on Excel

Responsibilities:

• Partner with IT Leadership, IT Procurement, and Enterprise PMO to manage vendors and contracts.
• Negotiate agreements and contracts in partnership with the Legal and Procurement department, ensuring that the documents meet the expectations of IT Leadership
• Review new IT contracts to ensure all necessary clauses have been added and are in compliance with Academy policies.
• Maintain current vendor relationships by communicating with internal legal and business teams.
• Manage contract documents through execution and ensure any contract addendums or amendments follow Academy parameters.
• Monitor vendors to ensure they meet their agreement and contract obligations.
• Identify and ensure compliance with vendor KPIs.
• Execute vendor surveys and compliance audits.
• Conduct regular contract reviews of strategic vendors.
• Maintain information in the Contract and Vendor Management software.
• Develop and maintain a strong relationship with the IT Procurement department to ensure sourcing activities are in line with Vendor Management and IT strategies.
• Source and negotiate purchases and contract renewals that are out of scope for IT Procurement
• Assist management with research, analysis, and resolution as requested.
• Support continuous quality and service improvements to drive efficient business operations.
• Duties may change; Team members may be required to perform other duties as assigned.

Physical Requirements & Attendance:

• Acceptable level of hearing and vision to perform job duties.
• Adhere to company work hours, policies, procedures, and rules governing professional staff behavior.
• Regular attendance required.

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.