Academy

46 Academy Customer Service Associate Jobs Hiring Near You

... customer service experience preferred * Bachelor's degree or equivalent experience required ... Academy is an Equal Opportunity Employer and does not discriminate with regard to employment ...

Who We Are At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in ... Here, you won't just help customers gear up for their next adventure - you'll launch one of your ...

Communicate with internal and external customers such as DC Operations, Merchant and Store ... Duties may change and associates may be required to perform other duties as assigned Physical ...

Who We Are At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in ... Here, you won't just help customers gear up for their next adventure - you'll launch one of your ...

Ability to adhere to company policies and professional standards Key Skills Leadership, Retail Operations, Customer Service, Workforce Management, Driving Results Equal Employment Opportunity Academy ...

New

Engineer ServiceNow IT Asset Management

Katy, TX · On-site

$49.50 - $68/hr

Who We Are At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in ... Here, you won't just help customers gear up for their next adventure - you'll launch one of your ...

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Academy Jobs Information

What makes Academy an attractive place to work?

Academy is a well-established and respected organization in its industry, known for its commitment to excellence and innovation. The company offers a dynamic work environment that fosters collaboration, creativity, and professional growth, with opportunities for employees to develop new skills and take on challenging projects. By joining Academy, individuals can contribute to meaningful work, advance their careers, and be part of a team that values expertise, diversity, and continuous improvement.

What other companies are hiring for Customer Service Associate jobs?

What are the most popular categories at Academy?

Infographic showing various Customer Service Associate job openings at Academy in the United States as of August 2026, with employment types broken down into 74% Full Time, and 26% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Full-time

Re-posted 16 days ago


Job description

Who We Are

At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country - but what truly sets us apart is our people. We're a passionate, purpose-driven team that's as committed to each other as we are to our customers.

We've spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member's journey. What fuels us? Our belief in the power of fun.

Here, you won't just help customers gear up for their next adventure - you'll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can't lose!

What You Will Work On

Focus on driving sales, managing inventory, and supporting strong category performance. Work includes leading category management processes, analyzing data, and aligning decisions with financial goals. Efforts help shape strategies that influence both customer experience and business outcomes.

You'll guide product lifecycles, negotiate vendor terms, and stay connected to market dynamics. Collaboration with partners across merchandising, eCommerce, and sourcing keeps information flowing and initiatives aligned. Each day brings a mix of strategy, problemsolving, and handson execution.

Who You Will Work With

This role partners frequently with Assistant Buyers, suppliers, global sourcing, and crossfunctional category teams. These relationships support informed decisions and smooth execution.

You'll also collaborate with eCommerce, merchandising, and planning partners to align assortment, promotions, and business strategies.

What You Bring

Bring your energy, your ideas, and your love for sports and the outdoors.

  • 5+ years of retail or customer service experience preferred

  • Bachelor's degree or equivalent experience required

  • Strong communication and problemsolving skills

  • Ability to analyze and interpret complex data

  • Skill in managing multiple categories in a fastpaced environment

  • Experience mentoring or coaching others

  • Ability to develop strong vendor relationships

  • Proficiency with Microsoft Office Suite

  • A team-first attitude; while your core duties are your priority, you're happy to step in wherever you're needed

Work Style and Physical Requirements
  • Up to 15% travel including domestic and international trips

  • Ability to work flexible hours including evenings, weekends, and holidays

  • Regular in-office attendance is required

  • Acceptable level of hearing and vision to perform job duties

  • Ability to adhere to company policies and professional standards

Key Skills

Analysis, Coordination, Process Improvement, Sourcing, Strategy and Execution

Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.