Richardson, TX 75082 Overview: 2020 Companies has an immediate full-time VOC (Voice of the Customer ... The VOC Operations Support Specialist is responsible for analyzing trends, conducting root cause ...

60 2020 Operations Analyst Jobs Hiring Near You
Richardson, TX 75082 Overview: 2020 Companies has an immediate full-time VOC (Voice of the Customer ... The VOC Operations Support Specialist is responsible for analyzing trends, conducting root cause ...
Field Operations Manager
Kansas City, MO · On-site
Kansas City, MO 64155 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Field Operations Manager
Kansas City, MO · On-site
Kansas City, MO 64155 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Allen, TX 75013 Overview: 2020 Companies has an immediate full-time VOC (Voice of the Customer ... The VOC Operations Support Specialist is responsible for analyzing trends, conducting root cause ...
Allen, TX 75013 Overview: 2020 Companies has an immediate full-time VOC (Voice of the Customer ... The VOC Operations Support Specialist is responsible for analyzing trends, conducting root cause ...
Field Operations Manager
Kansas City, MO · On-site
Kansas City, MO 64155 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Field Operations Manager
Kansas City, MO · On-site
Kansas City, MO 64155 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Field Operations Manager
Los Angeles, CA · On-site +1
Los Angeles, CA 90003 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Field Operations Manager
Los Angeles, CA · On-site +1
Los Angeles, CA 90003 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Field Operations Manager
Antioch, TN · On-site +1
Nashville, TN 37013 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Field Operations Manager
Antioch, TN · On-site +1
Nashville, TN 37013 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Field Operations Manager
Los Angeles, CA · On-site
Los Angeles, CA 90003 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Field Operations Manager
Los Angeles, CA · On-site
Los Angeles, CA 90003 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Oklahoma City, OK 73160 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Oklahoma City, OK 73160 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Carrollton, TX 75006 Overview: 2020 Companies has an immediate full-time VOC (Voice of the Customer ... The VOC Operations Support Specialist is responsible for analyzing trends, conducting root cause ...
Carrollton, TX 75006 Overview: 2020 Companies has an immediate full-time VOC (Voice of the Customer ... The VOC Operations Support Specialist is responsible for analyzing trends, conducting root cause ...
Field Operations Manager
Philadelphia, PA · On-site +1
Philadelphia, PA 19153 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Field Operations Manager
Philadelphia, PA · On-site +1
Philadelphia, PA 19153 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Field Operations Manager
Los Angeles, CA · On-site +1
Los Angeles, CA 90003 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Field Operations Manager
Los Angeles, CA · On-site +1
Los Angeles, CA 90003 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Carrollton, TX 75006 Overview: 2020 Companies has an immediate full-time VOC (Voice of the Customer ... The VOC Operations Support Specialist is responsible for analyzing trends, conducting root cause ...
Carrollton, TX 75006 Overview: 2020 Companies has an immediate full-time VOC (Voice of the Customer ... The VOC Operations Support Specialist is responsible for analyzing trends, conducting root cause ...
Field Operations Manager
Minneapolis, MN · On-site +1
Minneapolis, MN 55407 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Field Operations Manager
Minneapolis, MN · On-site +1
Minneapolis, MN 55407 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Field Operations Manager
Chicago, IL · On-site
Chicago, IL 60606 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Field Operations Manager
Chicago, IL · On-site
Chicago, IL 60606 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Field Operations Manager
Kansas City, MO · On-site
Kansas City, MO 64155 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Field Operations Manager
Kansas City, MO · On-site
Kansas City, MO 64155 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Field Operations Manager
Philadelphia, PA · On-site +1
Philadelphia, PA 19153 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Field Operations Manager
Philadelphia, PA · On-site +1
Philadelphia, PA 19153 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Field Operations Manager
Chicago, IL · On-site
Chicago, IL 60606 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Field Operations Manager
Chicago, IL · On-site
Chicago, IL 60606 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Oklahoma City, OK 73160 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Oklahoma City, OK 73160 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Field Operations Manager
Antioch, TN · On-site +1
Nashville, TN 37013 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Field Operations Manager
Antioch, TN · On-site +1
Nashville, TN 37013 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Field Operations Manager
Cincinnati, OH · On-site +1
Cincinnati, OH 45202 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
Field Operations Manager
Cincinnati, OH · On-site +1
Cincinnati, OH 45202 Overview: 2020 Companies is hiring a Field Operations Manager! The Field ... Success in this position comes from building strong relationships, developing talent, analyzing ...
2020 Jobs Information
Do workers at 2020 Companies get paid breaks?
41% of people say they don’t get paid breaks.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and June 2026.
Does 2020 Companies pay people when they’re sick?
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 30 people who took the Breakroom Quiz between June 2025 and June 2026.
At 2020 Companies, are sick days and vacation days separate paid time off?
96% of people say they have to use vacation days when they’re out sick.
Based on data from 26 people who took the Breakroom Quiz between May 2025 and May 2026.
Do part-time workers get paid time off at 2020 Companies?
63% of people who work part-time say they don’t get paid time off
Based on data from 8 people who took the Breakroom Quiz between May 2025 and June 2026.
Is the health insurance from 2020 Companies affordable enough for their workers?
92% of people say the health insurance costs are okay
Based on data from 25 people who took the Breakroom Quiz between March 2025 and May 2026.
Do people get paid time off at 2020 Companies?
84% of people say they get paid time off.
Based on data from 31 people who took the Breakroom Quiz between June 2025 and June 2026.
How far ahead of time do people find out their work schedule?
- 41% of people with changing schedules find out their shifts one week or less ahead of time.
- 32% of people with changing schedules find out their shifts two weeks ahead of time.
- 9% of people with changing schedules find out their shifts three weeks ahead of time.
- 18% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and May 2026.
Do workers at 2020 Companies worry about hours?
81% of people report they don’t worry about getting enough hours.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and May 2026.
Do 2020 Companies workers get to choose the shifts they work?
46% report that they don’t have enough control over which shifts they work.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and May 2026.
How easy is it for 2020 Companies workers to change shifts?
68% of people report that it’s easy to change shifts if they need to.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and May 2026.
How easy is it to get time off at 2020 Companies?
43% of people report it’s hard to get time off.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and June 2026.
Do 2020 Companies managers change schedules at the last minute?
82% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and May 2026.
Do jobs at 2020 Companies spill into time workers aren’t paid for?
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and May 2026.
How easy is it to take sick days at 2020 Companies?
74% of people report that it’s easy to take time off if they are sick.
Based on data from 31 people who took the Breakroom Quiz between June 2025 and June 2026.
Is a 2020 Companies job good for students?
71% of students report this is a good place to work if you’re studying.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and February 2026.
Is working at 2020 Companies good if you’re a parent or caregiver?
40% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and June 2026.
Do people at 2020 Companies feel treated with respect by their managers?
88% of people say they’re treated with respect by their managers.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people at 2020 Companies get to take their breaks without interruption?
71% of people report that they get to take their breaks without interruption.
Based on data from 31 people who took the Breakroom Quiz between June 2025 and June 2026.
Is it stressful to work at 2020 Companies?
50% of people say they often feel stressed at work.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at 2020 Companies enjoy their jobs?
90% of people report they enjoy their job.
Based on data from 31 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people at 2020 Companies recommend working with their team?
76% of people report that they would recommend working with their immediate team to a friend.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people get enough training when they start at 2020 Companies?
67% of people report they got enough training when they started working here.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people get support to advance at 2020 Companies?
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 30 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people think 2020 Companies’s headquarters understands what’s happening where they work?
65% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 43 people who took the Breakroom Quiz between December 2024 and May 2026.
Do workers feel well informed about how 2020 Companies is doing?
40% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 48 people who took the Breakroom Quiz between December 2024 and June 2026.
What other companies are hiring for Operations Analyst jobs?
What are the most popular jobs at 2020?
What are the most popular categories at 2020?

Korean/English Bilingual- Samsung VOC Operations Support Specialist
Richardson, TX • On-site
$30/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 5 days ago
2020 Companies rating
7.5
Based on 54 frontline employees who took The Breakroom Quiz
21st of 50 rated marketing agency
Job description
Job Type:
RegularWork Location:
Richardson, TX 75082Overview:
2020 Companies has an immediate full-time VOC (Voice of the Customer) Operations Support Specialist representing our client, Samsung Electronics America.
Pay: $30.00 per hour based on experience
Location: On-site in the Plano, TX office
Required: Fluent in Korean; both written and verbal
Work Authorization:
Applicants must be authorized to work in the United States full-time without current or future visa sponsorship.
The VOC Operations Support Specialist is responsible for analyzing trends, conducting root cause analysis, and working with teams across the organization to champion continuous improvements. This position summarizes the findings, reports them to leadership, and drives actionable solutions while also leading projects to enhance our customer care operations.
What's in it for you?
Receive $30.00 per hour, paid weekly
Next-day pay on-demand with DailyPay
Health/Dental/Vision benefits
401K Program with matching
Paid Time Off
Paid Holidays
Scholarship opportunities for employees and direct family members
Employee Assistance Program
Leadership Development Program
Job Description:
Perform root cause analysis and define corrective actions to resolve complex customer issues
Analyze case data and identify trends or recurring issues
Summarize analysis results and present findings to managers and leadership, customizing reports based on the audience
Support continuous improvement initiatives by identifying opportunities for process enhancements and advocating for solutions
Support talking and managing to high level escalated customers in both Korean and English
Collaborate with internal and external teams to accomplish tasks
Ensure that processes are aligned with the company's strategic goals and improve overall customer satisfaction.
Qualifications:
Extensive experience with root cause analysis and corrective actions
Fluent in Korean with both written and verbal skills
Experience with continuous improvement/process improvement
Background in customer service (speaking with customers)
Excellent organizational skills
Able to prioritize tasks independently with minimal supervision
Excellent communication skills (verbal and written)
Self-driven, flexible, dedicated individual -
Team player
Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)
4+ years of customer service-related experience
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020's Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
What 2020 Companies employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About 2020
Sourced by ZipRecruiter
2020 Companies is an outsourced Sales & Marketing company representing Reliant. We hire Sales Representatives and other types of brand advocates to fortune 200 companies. Let us help you find a fun job in retail sales or events! 2020 Companies recruits, hires, trains, and cultivates Sales Representatives, Brand Ambassadors, Merchandisers, and casted-talent, to tailor a full-package solution to clients wanting to grow their market share, build brand awareness, expand distribution channels, and connect people with consumers.
Industry
Marketing
Company size
5,001 - 10,000 Employees
Headquarters location
Southlake, TX, US
Year founded
1991