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How much do yelp customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for yelp customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Yelp Customer Service?

A Yelp Customer Service job involves assisting users and business owners with inquiries about their accounts, reviews, and platform policies. Representatives handle customer concerns via phone, email, or chat, ensuring a positive experience. They provide technical support, resolve disputes, and offer guidance on using Yelp’s features effectively. The role requires strong communication skills, problem-solving abilities, and a customer-focused mindset.

What are the key skills and qualifications needed to thrive in the Yelp Customer Service position, and why are they important?

To thrive as a Yelp Customer Service representative, you need strong communication skills, proficiency in problem-solving, and a customer-focused mindset, typically requiring a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic internet research skills is often necessary. Patience, active listening, and adaptability are standout soft skills for handling diverse customer inquiries and resolving issues efficiently. These skills ensure positive user experiences, foster customer loyalty, and help maintain Yelp's reputation for excellent service.

What are some of the most common challenges faced by Yelp Customer Service representatives?

Yelp Customer Service representatives often face challenges such as handling difficult or upset customers, managing a high volume of requests, and staying updated on changing platform policies and features. Representatives must be able to calmly de-escalate tense situations and find solutions that satisfy both the customer and Yelp's guidelines. Additionally, balancing efficiency with personalized service can be demanding, as each customer's issue may require a different approach. Despite these challenges, ongoing team support, comprehensive training, and access to robust knowledge bases help employees succeed in the role.

Does Yelp offer remote work options?

Yelp Customer Service roles often offer remote work options, especially for positions involving customer support and communication. These roles typically require strong communication skills and familiarity with online tools, and remote work arrangements can vary based on the company's current policies and the specific position.
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What states have the most Yelp Customer Service jobs?

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Yelp Customer Service jobs near you
Infographic showing various Yelp Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Eastern Region - Weekend Team - Inbound Retention Specialist - Sales - US - Remote

Yelp, Inc.

Detroit, MI • On-site, Remote

$50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Yelp rating

6.9

Company rating: 6.9 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

203rd of 247 rated software companies

Job description

Summary:

* Please note that while this role will operate remotely, it is required that the candidate resides in the Eastern region of the United States. This includes candidates residing in Eastern or Central Time Zones.*

Do you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Inbound Sales Retention Specialist to provide a 5-star experience to our small business advertisers! As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet every single requirement in this posting. At Yelp, we're looking for great people, not just those who simply check off all the boxes. 

This position requires you to work a permanent Saturday-Wednesday schedule. On Saturday and Sunday you will work 7:00am-4:00pm PST and during the weekdays of your shift you will work 9:00am-6:00pm in your timezone. This is a full-time position. 

What you'll do:

  • You will help strengthen Yelp's revenue retention by providing exceptional and timely customer support

  • You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers

  • You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics

  • You will use strong listening and conflict resolution skills to handle escalated clients

  • You will become an expert in Yelp's advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success

  • You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees

  • You will remain organized and efficient in a fast-paced environment

  • You will consistently achieve/exceed monthly goals

  • Use Chatbench, Yelp's internal tool that provides secure access to a number of LLM models, to research, draft proposals, analyze data and overcome objections
What it takes to succeed:
  • You have a Bachelor's Degree or 3+ years of relevant client facing experience
  • You are technically proficient with computers and information systems
  • You have strong communication skills (verbal and written)
  • You excel with problem solving and troubleshooting
  • You have experience in account management, sales, advertising, or small business (preferred)
  • You have a love for local businesses and understand their importance in local economies
  • You have excellent time management and organizational skills with the ability to track and complete numerous details
  • You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
  • You have the ability to strike a balance between consulting and supporting as needed
  • You are willing to receive and implement feedback
  • You have the ability to embrace a fast paced and always-changing environment
  • You will need access to an individual hardline high-speed internet connection in your workspace. This job cannot be performed using satellite internet or a mobile hotspot
What you'll get:
  • Effective your first day: Medical, vision, and dental 
  • Mental health support and services via Modern Health
  • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days
  • Up to 14 weeks of parental leave
  • Monthly wellness subsidy
  • Flexible spending account
  • 401(k) retirement savings plan
  • Employee stock purchase plan
  • Work from home reimbursement
  • The base salary is $50,000 + performance based incentives
Closing:At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education - and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include "Playing Well With Others" and "Authenticity." We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.  We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California). Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488. Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes. US Recruiting and Applicant Privacy Notice Notice to Washington Applicants - Washington State Fair Chance Act #LI-RemoteEmployment Type: FULL_TIME

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