Indianapolis, IN · On-site
$41K/yr
Respond and log reviews from consumer reporting sites (BBB, Yelp.com, Consumer A airs, etc.) * Maintains a positive working environment dedicated to the service of our customers and colleagues
Quick apply
Indianapolis, IN · On-site
$41K/yr
Respond and log reviews from consumer reporting sites (BBB, Yelp.com, Consumer A airs, etc.) * Maintains a positive working environment dedicated to the service of our customers and colleagues
Partner with marketing and customer service teams to address negative feedback proactively and ... Familiarity with Google My Business, Yelp, DealerRater, and reputation management platforms.
Partner with marketing and customer service teams to address negative feedback proactively and ... Familiarity with Google My Business, Yelp, DealerRater, and reputation management platforms.
Partner with marketing and customer service teams to address negative feedback proactively and ... Familiarity with Google My Business, Yelp, DealerRater, and reputation management platforms.
Partner with marketing and customer service teams to address negative feedback proactively and ... Familiarity with Google My Business, Yelp, DealerRater, and reputation management platforms.
Partner with marketing and customer service teams to address negative feedback proactively and ... Familiarity with Google My Business, Yelp, DealerRater, and reputation management platforms.
Quick apply
Partner with marketing and customer service teams to address negative feedback proactively and ... Familiarity with Google My Business, Yelp, DealerRater, and reputation management platforms.
Mishawaka, IN · On-site
... customer service. You should be someone who leads by example, both in how you interact with the ... Manage and respond to review sites such as yelp, google, trip advisor, facebook and more JOB ...
Quick apply
Mishawaka, IN · On-site
... customer service. You should be someone who leads by example, both in how you interact with the ... Manage and respond to review sites such as yelp, google, trip advisor, facebook and more JOB ...
Mishawaka, IN · On-site
... customer service. You should be someone who leads by example, both in how you interact with the ... Manage and respond to review sites such as yelp, google, trip advisor, facebook and more JOB ...
Mishawaka, IN · On-site
... customer service. You should be someone who leads by example, both in how you interact with the ... Manage and respond to review sites such as yelp, google, trip advisor, facebook and more JOB ...
South Bend, IN · On-site
$18.50 - $22.50/hr
This role demands a customer-centric mindset, adaptability, attention to detail and excellent ... Respond to Google and Yelp reviews via Entrata and partner with team members to address concerns ...
South Bend, IN · On-site
$18.50 - $22.50/hr
This role demands a customer-centric mindset, adaptability, attention to detail and excellent ... Respond to Google and Yelp reviews via Entrata and partner with team members to address concerns ...
$9.38 - $10.85
2% of jobs
$10.85 - $12.33
4% of jobs
$12.33 - $13.81
11% of jobs
$14.63 is the 25th percentile. Wages below this are outliers.
$13.81 - $15.28
15% of jobs
The median wage is $16.64 / hr.
$15.28 - $16.76
20% of jobs
$16.76 - $18.24
15% of jobs
$19.25 is the 75th percentile. Wages above this are outliers.
$18.24 - $19.71
13% of jobs
$19.71 - $21.19
7% of jobs
$21.19 - $22.67
6% of jobs
$22.67 - $24.14
4% of jobs
$24.14 - $25.62
3% of jobs
$9
$17
$25
A Yelp Customer Service job involves assisting users and business owners with inquiries about their accounts, reviews, and platform policies. Representatives handle customer concerns via phone, email, or chat, ensuring a positive experience. They provide technical support, resolve disputes, and offer guidance on using Yelp’s features effectively. The role requires strong communication skills, problem-solving abilities, and a customer-focused mindset.
To thrive as a Yelp Customer Service representative, you need strong communication skills, proficiency in problem-solving, and a customer-focused mindset, typically requiring a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic internet research skills is often necessary. Patience, active listening, and adaptability are standout soft skills for handling diverse customer inquiries and resolving issues efficiently. These skills ensure positive user experiences, foster customer loyalty, and help maintain Yelp's reputation for excellent service.
Yelp Customer Service representatives often face challenges such as handling difficult or upset customers, managing a high volume of requests, and staying updated on changing platform policies and features. Representatives must be able to calmly de-escalate tense situations and find solutions that satisfy both the customer and Yelp's guidelines. Additionally, balancing efficiency with personalized service can be demanding, as each customer's issue may require a different approach. Despite these challenges, ongoing team support, comprehensive training, and access to robust knowledge bases help employees succeed in the role.
For Yelp Customer Service jobs in Indiana, the most frequently searched job titles are:
The top searched job categories for Yelp Customer Service jobs in Indiana are:
$41K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 21 days ago
Position Summary
The Customer Care Specialists of ACE Rent A Car Reservations, Inc. are responsible for working with locations and customers to review and resolve service issues, complete the daily processing and resolution of the customer survey responses and incidents in a timely manner, and work with various consumer contacts (BBB, Yelp.com, Consumer A airs, etc.) and booking channel partners to ensure the ACE-brand reputation is consistent and professional when pertaining to customer service. Specialists will also work closely with the Customer Experience
Manager and Contact Center to continually improve the overall experience for the customer.
Minimum Qualifications
• Experience in travel & hospitality preferred
• Minimum of two years in a customer service-related fi eld
• Able to apply critical and out-of-the-box thinking to solve problems in a fastpaced environment
• Able to communicate e ciently and professionally to provide a quick, satisfactory solution for ACE customer needs
• Bi-lingual preferred
Key Responsibilities
• Take inbound Customer Care and Contact Center calls and work with the customer and our locations to resolve any and all issues
• Monitor the Customer Care email and Social Media pages to ensure customer comments, messages, and requests are reviewed and responded to in a professional throughout each day
• Works to ensure all customer surveys and incidents are reviewed and responded to in 24 hours and resolved within 72 hours from the date received with mutual satisfaction
• Works with the Customer Experience Manager to reduce incidents experienced throughout the ACE Rent A Car booking process based on data gathered from various customer service portals
• Respond and log reviews from consumer reporting sites (BBB, Yelp.com, Consumer A airs, etc.)
• Maintains a positive working environment dedicated to the service of our customers and colleagues
• Review all location policies and work with the Customer Experience Manager, ACE Brand team, and the location contact to reduce/prevent a negative customer experience, as needed.
• Monitor satisfaction scores daily and use data provided by satisfaction sources to evaluate location performance
• Assist Customer Experience Manager with sending out reports to internal ACE employees and locations
Measureable Objectives
• Incident responded to and closed within 72 hours from the date received
• Incident SLA of at least 80%
• Overall Customer Satisfaction score of at least 65%
We help independent rental car business owners connect the dots of big data and unlock their business potential. We give our partners from around the world the services, distribution, accessibility, and tools they need to be cutting edge, so that they can focus on what really matters: the customer experience.
