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How much do yelp customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for yelp customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Yelp Customer Service?

A Yelp Customer Service job involves assisting users and business owners with inquiries about their accounts, reviews, and platform policies. Representatives handle customer concerns via phone, email, or chat, ensuring a positive experience. They provide technical support, resolve disputes, and offer guidance on using Yelp’s features effectively. The role requires strong communication skills, problem-solving abilities, and a customer-focused mindset.

What are some of the most common challenges faced by Yelp Customer Service representatives?

Yelp Customer Service representatives often face challenges such as handling difficult or upset customers, managing a high volume of requests, and staying updated on changing platform policies and features. Representatives must be able to calmly de-escalate tense situations and find solutions that satisfy both the customer and Yelp's guidelines. Additionally, balancing efficiency with personalized service can be demanding, as each customer's issue may require a different approach. Despite these challenges, ongoing team support, comprehensive training, and access to robust knowledge bases help employees succeed in the role.

What are the key skills and qualifications needed to thrive in the Yelp Customer Service position, and why are they important?

To thrive as a Yelp Customer Service representative, you need strong communication skills, proficiency in problem-solving, and a customer-focused mindset, typically requiring a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic internet research skills is often necessary. Patience, active listening, and adaptability are standout soft skills for handling diverse customer inquiries and resolving issues efficiently. These skills ensure positive user experiences, foster customer loyalty, and help maintain Yelp's reputation for excellent service.

Does Yelp Customer Service offer remote work options?

Yelp Customer Service positions often offer remote work options, especially for roles involving customer support and communication. These jobs typically require familiarity with online tools and a reliable internet connection, and some positions may be fully remote or hybrid depending on the company's policies.
More about Yelp Customer Service jobs
What cities are hiring for Yelp Customer Service jobs? Cities with the most Yelp Customer Service job openings:
What states have the most Yelp Customer Service jobs? States with the most job openings for Yelp Customer Service jobs include:
What job categories do people searching Yelp Customer Service jobs look for? The top searched job categories for Yelp Customer Service jobs are:
Yelp Customer Service jobs near you
Infographic showing various Yelp Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Western Region - Inbound Retention Specialist - Sales - US Remote

Yelp

Remote

$50K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Yelp rating

7.8

Company rating: 7.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

136th of 242 rated software companies

Job description

Inbound Sales Retention Specialist

*Please note that while this role will operate remotely, it is required that the candidate resides in the Western region of the United States. This includes candidates residing in Pacific or Mountain time zones. At this time we are not considering candidates in the Bay Area*

Do you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Inbound Sales Retention Specialist to provide a 5-star experience to our small business advertisers! As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet every single requirement in this posting. At Yelp, we're looking for great people, not just those who simply check off all the boxes.

What You'll Do:
  • You will help strengthen Yelp's revenue retention by providing exceptional and timely customer support
  • You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers
  • You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics
  • You will use strong listening and conflict resolution skills to handle escalated clients
  • You will become an expert in Yelp's advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success
  • You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees
  • You will remain organized and efficient in a fast-paced environment
  • You will consistently achieve/exceed monthly goals
  • Use Chatbench, Yelp's internal tool that provides secure access to a number of LLM models, to research, draft proposals, analyze data and overcome objections
What It Takes To Succeed:
  • You have a Bachelor's Degree or 3+ years of relevant client facing experience
  • You are technically proficient with computers and information systems
  • You have strong communication skills (verbal and written)
  • You excel with problem solving and troubleshooting
  • You have experience in account management, sales, advertising, or small business (preferred)
  • You have a love for local businesses and understand their importance in local economies
  • You have excellent time management and organizational skills with the ability to track and complete numerous details
  • You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
  • You have the ability to strike a balance between consulting and supporting as needed
  • You are willing to receive and implement feedback
  • You have the ability to embrace a fast paced and always-changing environment
What You'll Get:
  • Effective your first day: Medical, vision, and dental
  • Mental health support and services via Modern Health
  • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days
  • Up to 14 weeks of parental leave
  • Monthly wellness subsidy
  • Flexible spending account
  • 401(k) retirement savings plan
  • Employee stock purchase plan
  • Work from home reimbursement
  • The base salary is $50,000 + performance based incentives

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