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Xfinity Store Manager Jobs in Decatur, IL (NOW HIRING)

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$11

$22

$34

How much do xfinity store manager jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for xfinity store manager in Decatur, IL is $22.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $25.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Xfinity Store Manager, and why are they important?

To thrive as an Xfinity Store Manager, you need strong leadership abilities, retail sales experience, and a background in business administration or a related field. Familiarity with point-of-sale (POS) systems, inventory management software, and metrics tracking tools is typically required, along with possible certifications in retail management. Exceptional customer service skills, team motivation, and effective communication set top performers apart. These competencies are crucial for driving store performance, ensuring customer satisfaction, and leading a high-performing retail team.

What does an Xfinity Store Manager do?

An Xfinity Store Manager oversees the daily operations of an Xfinity retail location, ensuring excellent customer service and achieving sales goals. They are responsible for managing staff, training employees, and implementing company policies. Store Managers also resolve customer issues, maintain inventory, and ensure the store meets brand standards. Their role is crucial in building a positive customer experience and driving the success of the store.

What is the difference between Xfinity Store Manager vs Xfinity Sales Associate?

AspectXfinity Store ManagerXfinity Sales Associate
Required CredentialsHigh school diploma or equivalent; experience in retail managementHigh school diploma or equivalent; sales experience preferred
Work EnvironmentSupervises store operations, manages staff, handles customer issuesAssists customers, promotes products, processes sales
Employer & Industry UsageUsed in retail stores for leadership rolesUsed in retail stores for customer-facing sales roles

The Xfinity Store Manager oversees store operations, staff management, and customer service, requiring leadership skills and management experience. In contrast, the Xfinity Sales Associate focuses on customer interactions, sales, and product promotion. Both roles are essential in retail environments but differ in responsibilities and required experience.

What are some common challenges faced by Xfinity Store Managers and how can they be addressed?

Xfinity Store Managers often face challenges such as meeting sales targets, maintaining high customer satisfaction, and managing diverse teams. Balancing administrative duties with on-the-floor leadership can be demanding, especially during peak hours or promotional events. Successful managers focus on clear communication, regular staff training, and setting achievable goals to overcome these challenges. Building a collaborative team culture and staying updated on Xfinity products and services also contribute to a positive work environment and improved store performance.
What are popular job titles related to Xfinity Store Manager jobs in Decatur, IL? For Xfinity Store Manager jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Xfinity Store Manager jobs in Decatur, IL look for? The top searched job categories for Xfinity Store Manager jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Xfinity Store Manager jobs? Cities near Decatur, IL with the most Xfinity Store Manager job openings:
Xfinity Store Manager jobs near you
Infographic showing various Xfinity Store Manager job openings in Decatur, IL as of May 2026, with employment types broken down into 27% Full Time, 69% Part Time, 2% Temporary, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $46,145 per year, or $22.2 per hour.
Xfinity Retail Service Associate (Forsyth, IL)

Xfinity Retail Service Associate (Forsyth, IL)

Comcast

Forsyth, IL • On-site

$13.75 - $15/hr

Full-time

Posted 26 days ago

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The full-time Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.

Job Description

The full-time Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.

Primary Responsibilities — Mobile Focused

Mobile Activations & Customer Education

  • Provide a white-glove experience activating new devices or BYOD to the network.
  • Guide customers through tablet setup and connectivity options.
  • Support activation and pairing of wearable devices for seamless use.
  • Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
  • Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.
  • Demonstrate basic features and capabilities of devices to increase customerconfidence.

Mobile Escalations

  • Troubleshoot and resolve complex device or service issues.
  • Assistcustomers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
  • Use advanced tools to manage escalations.

Mobile Support

  • Assistcustomers with transferring contacts, emails, and media.
  • Provide password resets withappropriate credentialverification.
  • Activate and configure SIM oreSIMfor device connectivity.
  • Perform in-depth diagnostics toidentifyand resolve issues.
  • Process returns or exchanges in compliance with company policies.
  • Assistwith warranty claims and replacement processes.
  • Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.
  • On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, andidentifyingopportunities to upsell accessories or add-ons.

Secondary Responsibilities —

Customer Check-In

  • Provide hands-on demonstrations of devices and features to enhance value.

Operations

  • Support store resets for proper merchandising and operational readiness.
  • Maintain visual standards and product placement foroptimalcustomer experience.
  • Inspect back-of-house to ensure clean, secure, and properly placed inventory.

Express Transactions

  • Facilitate quick device swaps for customers.
  • Process equipment returns efficiently while ensuring compliance.

What you will need to have:

  • High School Diploma or equivalent
  • Ability to work a full time, flexible/variable schedule which includes days, evenings, weekends, holidays, etc.
  • Regular, consistent, and punctual attendance.
  • Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly.

Expectations for All Employees

  • Understand and follow the Comcast Operating Principles.
  • Own the customer experience and promote digital options at every touchpoint.
  • Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.
  • Win as a team through collaboration and openness tonew ideas.
  • Participate in the Net Promoter System: huddles, callbacks, and feedback loops.
  • Drive results and operational excellence.
  • Foster and support a culture of inclusion.
  • Do what’s right for customers, teammates, communities, andinvestors.

Disclaimer

This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer-Focused; Workplace Organization; Teamwork; Self Motivation; Resilience; Communication; Professional Integrity


Salary:

Base Pay: $17.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.


Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

0-2 Years

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