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Comcast Jobs in Decatur, IL (NOW HIRING)

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See Decatur, IL salary details

$60.6K

$107.4K

$133.4K

How much do comcast jobs pay per year?

As of Jun 6, 2026, the average yearly pay for comcast in Decatur, IL is $107,369.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,700.00 and $126,100.00 per year, depending on experience, location, and employer.

What is Comcast and what does the company do?

Comcast is a global telecommunications conglomerate headquartered in the United States. It is best known for providing cable television, internet, and phone services to millions of customers under the Xfinity brand. In addition to its telecommunications services, Comcast also owns NBCUniversal, which operates a range of media and entertainment businesses including TV networks, film studios, and theme parks. Comcast’s services and investments make it one of the largest media and technology companies in the world.

What are the key skills and qualifications needed to thrive as a Comcast Customer Service Representative, and why are they important?

To thrive as a Comcast Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and company-specific tools is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These skills ensure that customer issues are resolved efficiently and positively, leading to increased satisfaction and loyalty.

What is the difference between Comcast vs Cable Technician?

AspectComcastCable Technician
Required CredentialsHigh school diploma, technical training, certifications (e.g., Comcast certifications)High school diploma, technical training, certifications (e.g., industry-specific)
Work EnvironmentOffice settings, customer homes, field workField work primarily in customer locations
Employer & IndustryMajor cable and telecommunications providerTelecommunications and cable service providers
Common Search/ComparisonYesYes

Comcast is a large telecommunications company that employs Cable Technicians to install, repair, and maintain cable and internet services. Cable Technicians are typically employed by various providers and focus on field work. While Comcast technicians work specifically for Comcast, general Cable Technicians may work for multiple companies, but their roles and credentials are similar.

What are some common challenges faced when working in a customer service role at Comcast, and how can they be managed?

Customer service representatives at Comcast often encounter high call volumes and a wide variety of customer concerns, ranging from technical issues to billing inquiries. Managing stress and maintaining professionalism during difficult interactions are key challenges. To succeed, it’s important to develop strong problem-solving skills, stay patient, and leverage available training resources and team support. Comcast provides ongoing coaching and knowledge bases to help employees address customer needs efficiently, ensuring a supportive environment for continuous learning.
What job categories do people searching Comcast jobs in Decatur, IL look for? The top searched job categories for Comcast jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Comcast jobs? Cities near Decatur, IL with the most Comcast job openings:
Comcast jobs near you
Infographic showing various Comcast job openings in Decatur, IL as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $107,369 per year, or $51.6 per hour.
Xfinity Retail Service Associate (Forsyth, IL)

Xfinity Retail Service Associate (Forsyth, IL)

Comcast

Forsyth, IL • On-site

$13.75 - $15/hr

Full-time

Posted 26 days ago

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The full-time Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.

Job Description

The full-time Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.

Primary Responsibilities — Mobile Focused

Mobile Activations & Customer Education

  • Provide a white-glove experience activating new devices or BYOD to the network.
  • Guide customers through tablet setup and connectivity options.
  • Support activation and pairing of wearable devices for seamless use.
  • Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
  • Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.
  • Demonstrate basic features and capabilities of devices to increase customerconfidence.

Mobile Escalations

  • Troubleshoot and resolve complex device or service issues.
  • Assistcustomers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
  • Use advanced tools to manage escalations.

Mobile Support

  • Assistcustomers with transferring contacts, emails, and media.
  • Provide password resets withappropriate credentialverification.
  • Activate and configure SIM oreSIMfor device connectivity.
  • Perform in-depth diagnostics toidentifyand resolve issues.
  • Process returns or exchanges in compliance with company policies.
  • Assistwith warranty claims and replacement processes.
  • Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.
  • On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, andidentifyingopportunities to upsell accessories or add-ons.

Secondary Responsibilities —

Customer Check-In

  • Provide hands-on demonstrations of devices and features to enhance value.

Operations

  • Support store resets for proper merchandising and operational readiness.
  • Maintain visual standards and product placement foroptimalcustomer experience.
  • Inspect back-of-house to ensure clean, secure, and properly placed inventory.

Express Transactions

  • Facilitate quick device swaps for customers.
  • Process equipment returns efficiently while ensuring compliance.

What you will need to have:

  • High School Diploma or equivalent
  • Ability to work a full time, flexible/variable schedule which includes days, evenings, weekends, holidays, etc.
  • Regular, consistent, and punctual attendance.
  • Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly.

Expectations for All Employees

  • Understand and follow the Comcast Operating Principles.
  • Own the customer experience and promote digital options at every touchpoint.
  • Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.
  • Win as a team through collaboration and openness tonew ideas.
  • Participate in the Net Promoter System: huddles, callbacks, and feedback loops.
  • Drive results and operational excellence.
  • Foster and support a culture of inclusion.
  • Do what’s right for customers, teammates, communities, andinvestors.

Disclaimer

This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer-Focused; Workplace Organization; Teamwork; Self Motivation; Resilience; Communication; Professional Integrity


Salary:

Base Pay: $17.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.


Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

0-2 Years

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