Santa Clara, CA · On-site
$111K - $177K/yr
Working with cross-functional teams to bridge both customers and internal support teams ... Connections to PlayStation or XBOX teams for video game consoles and accessories is desired.
Santa Clara, CA · On-site
$111K - $177K/yr
Working with cross-functional teams to bridge both customers and internal support teams ... Connections to PlayStation or XBOX teams for video game consoles and accessories is desired.
Saint Paul, MN · On-site
$35 - $45/hr
... Xbox, watching movies, and sitting in their favorite car. Were looking for talented, reliable ... Support daily salon operations (POS, stocking, etc.) Why Join Sharkeys? We are a locally owned ...
Quick apply
Saint Paul, MN · On-site
$35 - $45/hr
... Xbox, watching movies, and sitting in their favorite car. Were looking for talented, reliable ... Support daily salon operations (POS, stocking, etc.) Why Join Sharkeys? We are a locally owned ...
Xbox * Meta * Obsidian Entertainment * Turtle Rock Studios * Gearbox Software Our CEO is deeply ... in executive support, operations, or a similar high-ownership role * Familiar with CRM tools ...
Xbox * Meta * Obsidian Entertainment * Turtle Rock Studios * Gearbox Software Our CEO is deeply ... in executive support, operations, or a similar high-ownership role * Familiar with CRM tools ...
Xbox * Meta * Obsidian Entertainment * Turtle Rock Studios * Gearbox Software Our CEO is deeply ... in executive support, operations, or a similar high-ownership role * Familiar with CRM tools ...
Quick apply
Xbox * Meta * Obsidian Entertainment * Turtle Rock Studios * Gearbox Software Our CEO is deeply ... in executive support, operations, or a similar high-ownership role * Familiar with CRM tools ...
Xbox * Meta * Obsidian Entertainment * Turtle Rock Studios * Gearbox Software Our CEO is deeply ... in executive support, operations, or a similar high-ownership role * Familiar with CRM tools ...
Xbox * Meta * Obsidian Entertainment * Turtle Rock Studios * Gearbox Software Our CEO is deeply ... in executive support, operations, or a similar high-ownership role * Familiar with CRM tools ...
Guaynabo, PR · On-site
... customers • Build prototypes and participate/drive architectural discussions • DevOps support for live services • Work closely with external teams such as Windows, Azure, Office, Xbox, Visual ...
Guaynabo, PR · On-site
... customers • Build prototypes and participate/drive architectural discussions • DevOps support for live services • Work closely with external teams such as Windows, Azure, Office, Xbox, Visual ...
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Ashburn, VA · On-site
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Ashburn, VA · On-site
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
... Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion ...
... Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion ...
Dallas, TX · On-site
$40.75 - $55.75/hr
Our specialized gaming practice has helped leading video game studios launch and support over 3,000 ... customer lifecycle. These services include design, development, quality assurance, localization ...
Dallas, TX · On-site
$40.75 - $55.75/hr
Our specialized gaming practice has helped leading video game studios launch and support over 3,000 ... customer lifecycle. These services include design, development, quality assurance, localization ...
Redmond, WA · On-site
$109K - $180K/yr
... Xbox Live, Teams, OneDrive, and the Microsoft Azure platform globally with our server and data ... Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and ...
Redmond, WA · On-site
$109K - $180K/yr
... Xbox Live, Teams, OneDrive, and the Microsoft Azure platform globally with our server and data ... Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and ...
Richmond, VA · On-site
$119K/yr
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Richmond, VA · On-site
$119K/yr
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Boydton, VA · On-site
$18.25 - $23/hr
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Boydton, VA · On-site
$18.25 - $23/hr
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Sterling, VA · On-site
$18.75 - $23.75/hr
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Sterling, VA · On-site
$18.75 - $23.75/hr
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
... customer experience and media; representing 100s of millions of end users. Our work spans areas ... Our technology has powered experiences from companies such as NVIDIA, Microsoft Xbox, Niantic ...
... customer experience and media; representing 100s of millions of end users. Our work spans areas ... Our technology has powered experiences from companies such as NVIDIA, Microsoft Xbox, Niantic ...
Sterling, VA · On-site
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Sterling, VA · On-site
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Dallas, TX · On-site
$84K - $168K/yr
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Dallas, TX · On-site
$84K - $168K/yr
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Hillsboro, OR · On-site
Support semiconductor IC development across fabrication, manufacturing test, and packaging phases ... Ability to meet Microsoft, customer and/or government security screening requirements are required ...
Hillsboro, OR · On-site
Support semiconductor IC development across fabrication, manufacturing test, and packaging phases ... Ability to meet Microsoft, customer and/or government security screening requirements are required ...
$12.02 - $13.48
5% of jobs
$13.48 - $14.95
11% of jobs
$16.11 is the 25th percentile. Wages below this are outliers.
$14.95 - $16.41
12% of jobs
$16.41 - $17.88
18% of jobs
The median wage is $18.29 / hr.
$17.88 - $19.34
17% of jobs
$20.46 is the 75th percentile. Wages above this are outliers.
$19.34 - $20.80
17% of jobs
$20.80 - $22.27
8% of jobs
$22.27 - $23.73
4% of jobs
$23.73 - $25.20
4% of jobs
$25.20 - $26.66
3% of jobs
$26.66 - $28.13
1% of jobs
$12
$19
$28
An Xbox Customer Support job involves assisting customers with issues related to Xbox consoles, services, and accounts. Support representatives help troubleshoot technical problems, answer account and billing inquiries, and provide guidance on Xbox features. They may assist customers via phone, chat, email, or forums. Strong communication skills and knowledge of Xbox products are important for this role.
To thrive as an Xbox Customer Support representative, you need strong troubleshooting abilities, knowledge of Xbox hardware and software, and prior experience in customer service roles. Familiarity with customer relationship management (CRM) systems, support ticket platforms, and remote diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you build rapport with customers and resolve issues efficiently. These abilities are critical to ensuring positive user experiences and maintaining the brand's reputation.
Xbox Customer Support representatives often encounter a wide range of technical and account-related issues, from troubleshooting console connectivity to resolving billing or subscription problems. Navigating the variety of customer personalities and managing high inquiry volumes during new product launches or service outages can be demanding. However, team members receive extensive training and benefit from a supportive environment with access to knowledge bases and escalation paths for complex cases. The role offers a dynamic workday and opportunities to continually develop expertise in the latest gaming technologies.
$111K - $177K/yr
Full-time
Posted 29 days ago
Job Description - Senior Business Development Manager (video game consoles and accessories)
Summary
We are seeking Senior Business Development Managers at Goertek Santa Clara office to work on consumer electronics and gaming related products, especially the accessories for the next-generation game consoles. The roles will be responsible for developing ecosystem partnerships based on the company goals that will promote business growth and customer satisfaction for the organization. This job description reflects management's assignment of essential functions; it does not prescribe or restrict other tasks that may be assigned.
Responsibilities
Developing ODM/JDM/CM business and generating leads to achieve the organization goals.
Prioritizing the requirements or requests from customers and turn them into executable MRD/PRD.
Developing product strategies based on customer's needs, market research and competitive analysis.
Making product or service proposals to communicate with the customers for design-in collaboration.
Building ecosystem partnerships with chipset vendors, game engines and cloud gaming providers.
Working with cross-functional teams to bridge both customers and internal support teams.
Requirements
Bachelor's degree is required. MSEE/MSCS/MSME or MBA is a plus.
Must have experience handling tier-one customers in a consumer electronics high-tech environment.
Connections to PlayStation or XBOX teams for video game consoles and accessories is desired.
Experience managing projects for game accessories (e.g., controllers, headsets) or IoT development.
Manufacturing or product/project management experience at leading OEM/ODM/CM is a plus.
In-depth understanding of video gaming industry and insights to the market/technology trends.
Knowledge of AR/VR/MR/XR product design, video, audio, Wi-Fi/Blue-tooth, MCU and GPU.
Experience responding RFQ and breaking down the BOM cost structure to make proposals.
Strong presentation, oral/written communication, analytical skills and attention to detail.
Fluent in conversational Mandarin is highly desired.
The base pay range for this role is between $111,429.00 to $177,840.00 annually and your base pay will depend on your skills, qualifications, experience, and location.
Preferred Skills
Business development, product/project/program management, market analysis; Japanese speaking is a plus.
Sourced by ZipRecruiter
Computer and electronic product manufacturing
10,000+ Employees
Santa Clara, CA, US
2001
