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Xbox Customer Support Jobs (NOW HIRING)

PS4, PS5, Xbox One, Xbox Series X, Nintendo Switch, or a modern gaming PC/laptop * A dedicated ... in customer service * Based in South Africa or Suriname * Able to work on a part-time basis ...

Experience working with Microsoft products such as Windows, Office, Xbox, or Surface. * Proven ability to support customers using American Sign Language (ASL) * Experience using CRM or ticketing ...

Experience working with Microsoft products such as Windows, Office, Xbox, or Surface. * Proven ability to support customers using American Sign Language (ASL) * Experience using CRM or ticketing ...

Experience working with Microsoft products such as Windows, Office, Xbox, or Surface. * Proven ability to support customers using American Sign Language (ASL) * Experience using CRM or ticketing ...

Customer Support & Issue Resolution: Respond promptly and professionally to customer inquiries via ... Diagnose and resolve basic technical issues on PCs, PlayStation (Sony), and Xbox (Microsoft ...

... Xbox 360 game consoles, games and services including on-site Xbox diagnostics. The Answers Desk ... Present total solution offerings and sales support based upon each customer's unique needs, both ...

... Xbox. We are the team building Responsible AI, Azure OpenAI, Model as a Service, Azure ML ... customer notifications and appeals, supports data labeling and quality programs, and helps ensure ...

Senior Software Engineering

Redmond, WA · On-site

$160K - $261K/yr

Microsoft Devices designs and manufactures premium hardware like Surface and Xbox, innovating ... Ability to meet Microsoft, customer and/or government security screening requirements are required ...

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Xbox Customer Support information

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How much do xbox customer support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for xbox customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is an Xbox Customer Support?

An Xbox Customer Support job involves assisting customers with issues related to Xbox consoles, services, and accounts. Support representatives help troubleshoot technical problems, answer account and billing inquiries, and provide guidance on Xbox features. They may assist customers via phone, chat, email, or forums. Strong communication skills and knowledge of Xbox products are important for this role.

What are the key skills and qualifications needed to thrive in Xbox Customer Support, and why are they important?

To thrive as an Xbox Customer Support representative, you need strong troubleshooting abilities, knowledge of Xbox hardware and software, and prior experience in customer service roles. Familiarity with customer relationship management (CRM) systems, support ticket platforms, and remote diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you build rapport with customers and resolve issues efficiently. These abilities are critical to ensuring positive user experiences and maintaining the brand's reputation.

What are the typical challenges faced by Xbox Customer Support representatives?

Xbox Customer Support representatives often encounter a wide range of technical and account-related issues, from troubleshooting console connectivity to resolving billing or subscription problems. Navigating the variety of customer personalities and managing high inquiry volumes during new product launches or service outages can be demanding. However, team members receive extensive training and benefit from a supportive environment with access to knowledge bases and escalation paths for complex cases. The role offers a dynamic workday and opportunities to continually develop expertise in the latest gaming technologies.

How to get a job working for Xbox Customer Support?

To work as an Xbox Customer Support representative, candidates typically need strong communication skills, technical knowledge of gaming consoles and services, and customer service experience. Applying through Microsoft's careers website or job boards, and demonstrating relevant skills and certifications, can improve chances of securing the role. Prior experience in tech support or related fields is often preferred.
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Infographic showing various Xbox Customer Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Remote Gaming Support Agent Japanese/English

Remote

Other

Posted 9 days ago


Job description

Remote Gaming Support Agent Japanese/English

As a Remote Gaming Support Agent located in Japan, Malaysia, Philippines Bosnia and Herzegovina, Morocco, Portugal, Serbia or Turkey, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.

About You
  • You speak Japanese at an advanced level (N1 and N2) and English at an intermediate level (B2 minimum)
  • You have in-depth gaming knowledge and love anything related to video games
  • You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop
  • You are a fast learner, take initiative and excel at troubleshooting
  • You have a dedicated quiet workspace located within your residence
  • (Optional) Experience in a Customer service environment is a plus.
Technical Requirements
  • A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency < 120 ms, internationally
  • A minimum of 8 GB RAM
  • Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer
  • A processor with a CPU Mark of at least 9220, like Intel i5-8400, or stronger (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above)
  • A GPU with a G3D Rating of 4806, like GTX 760, or stronger
  • A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer, Apple iOS 16.0 or newer
We Offer
  • The flexibility to work 100% remotely with no wasted commute time and travel costs
  • A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
  • A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
  • Innovative digital tools and comprehensive training, with access to our library of online training courses
  • Various learning and career development initiatives throughout the year
  • Fun employee engagement activities and participation