... handle customer support issues for an assigned game studio. You'll help players with account and ... You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop * You ...
... handle customer support issues for an assigned game studio. You'll help players with account and ... You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop * You ...
PS4, PS5, Xbox One, Xbox Series X, Nintendo Switch, or a modern gaming PC/laptop * A dedicated ... in customer service * Based in South Africa or Suriname * Able to work on a part-time basis ...
PS4, PS5, Xbox One, Xbox Series X, Nintendo Switch, or a modern gaming PC/laptop * A dedicated ... in customer service * Based in South Africa or Suriname * Able to work on a part-time basis ...
... Xbox, PlayStation, Windows PCs) - Contribute to record keeping knowledge management for product knowledge bases - Create, edit, review, and publish content for the Customer Services department in ...
Quick apply
... Xbox, PlayStation, Windows PCs) - Contribute to record keeping knowledge management for product knowledge bases - Create, edit, review, and publish content for the Customer Services department in ...
Product Support Engineer
Redmond, WA · On-site
Experience working with Microsoft products such as Windows, Office, Xbox, or Surface. * Proven ability to support customers using American Sign Language (ASL) * Experience using CRM or ticketing ...
Product Support Engineer
Redmond, WA · On-site
Experience working with Microsoft products such as Windows, Office, Xbox, or Surface. * Proven ability to support customers using American Sign Language (ASL) * Experience using CRM or ticketing ...
Product Support Engineer
Redmond, WA · On-site
Experience working with Microsoft products such as Windows, Office, Xbox, or Surface. * Proven ability to support customers using American Sign Language (ASL) * Experience using CRM or ticketing ...
Product Support Engineer
Redmond, WA · On-site
Experience working with Microsoft products such as Windows, Office, Xbox, or Surface. * Proven ability to support customers using American Sign Language (ASL) * Experience using CRM or ticketing ...
Product Support Engineer
Redmond, WA · Hybrid
Experience working with Microsoft products such as Windows, Office, Xbox, or Surface. * Proven ability to support customers using American Sign Language (ASL) * Experience using CRM or ticketing ...
Product Support Engineer
Redmond, WA · Hybrid
Experience working with Microsoft products such as Windows, Office, Xbox, or Surface. * Proven ability to support customers using American Sign Language (ASL) * Experience using CRM or ticketing ...
Customer Success Associate
Las Vegas, NV · On-site
Customer Support & Issue Resolution: Respond promptly and professionally to customer inquiries via ... Diagnose and resolve basic technical issues on PCs, PlayStation (Sony), and Xbox (Microsoft ...
Customer Success Associate
Las Vegas, NV · On-site
Customer Support & Issue Resolution: Respond promptly and professionally to customer inquiries via ... Diagnose and resolve basic technical issues on PCs, PlayStation (Sony), and Xbox (Microsoft ...
Applications Engineer
Bellevue, WA · On-site
... Surface and XBOX over the mechanical aspects of new cable and connectors design including ... Coordinate with cross-functional team and factories to support customers for design change; try out ...
Applications Engineer
Bellevue, WA · On-site
... Surface and XBOX over the mechanical aspects of new cable and connectors design including ... Coordinate with cross-functional team and factories to support customers for design change; try out ...
Applications Engineer
Bellevue, WA · On-site
... Surface and XBOX over the mechanical aspects of new cable and connectors design including ... Coordinate with cross-functional team and factories to support customers for design change; try out ...
Applications Engineer
Bellevue, WA · On-site
... Surface and XBOX over the mechanical aspects of new cable and connectors design including ... Coordinate with cross-functional team and factories to support customers for design change; try out ...
Product Advisor
Knoxville, TN · On-site
... Xbox 360 game consoles, games and services including on-site Xbox diagnostics. The Answers Desk ... Present total solution offerings and sales support based upon each customer's unique needs, both ...
Product Advisor
Knoxville, TN · On-site
... Xbox 360 game consoles, games and services including on-site Xbox diagnostics. The Answers Desk ... Present total solution offerings and sales support based upon each customer's unique needs, both ...
Senior Program Manager - Field Repair
Redmond, WA · On-site
$125K - $206K/yr
Surface, Xbox, Accessories, Games, Windows, Office and more. As a Senior Program Manager-Field Repair , you will play a pivotal role in transforming how customers experience repair support for ...
Senior Program Manager - Field Repair
Redmond, WA · On-site
$125K - $206K/yr
Surface, Xbox, Accessories, Games, Windows, Office and more. As a Senior Program Manager-Field Repair , you will play a pivotal role in transforming how customers experience repair support for ...
Critical Environment Support Assistant
Fayetteville, GA · On-site
$14 - $18.75/hr
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... customers and 20 million businesses in over 90 countries worldwide. With environmental ...
Critical Environment Support Assistant
Fayetteville, GA · On-site
$14 - $18.75/hr
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... customers and 20 million businesses in over 90 countries worldwide. With environmental ...
Critical Environment Support Assistant
Wenatchee, WA · On-site
$17.25 - $23/hr
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... customers and 20 million businesses in over 90 countries worldwide. With environmental ...
Critical Environment Support Assistant
Wenatchee, WA · On-site
$17.25 - $23/hr
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... customers and 20 million businesses in over 90 countries worldwide. With environmental ...
Responsible Content Analyst 2
Redmond, WA · On-site
... Xbox. We are the team building Responsible AI, Azure OpenAI, Model as a Service, Azure ML ... customer notifications and appeals, supports data labeling and quality programs, and helps ensure ...
Responsible Content Analyst 2
Redmond, WA · On-site
... Xbox. We are the team building Responsible AI, Azure OpenAI, Model as a Service, Azure ML ... customer notifications and appeals, supports data labeling and quality programs, and helps ensure ...
Senior Software Engineering
Redmond, WA · On-site
$160K - $261K/yr
Microsoft Devices designs and manufactures premium hardware like Surface and Xbox, innovating ... Ability to meet Microsoft, customer and/or government security screening requirements are required ...
Senior Software Engineering
Redmond, WA · On-site
$160K - $261K/yr
Microsoft Devices designs and manufactures premium hardware like Surface and Xbox, innovating ... Ability to meet Microsoft, customer and/or government security screening requirements are required ...
... supporting Azure, Microsoft 365, Teams, Xbox, and next-generation AI platforms at hyperscale, with ... Experience working with customers, external IP vendors and silicon foundry * Communication skills ...
... supporting Azure, Microsoft 365, Teams, Xbox, and next-generation AI platforms at hyperscale, with ... Experience working with customers, external IP vendors and silicon foundry * Communication skills ...
... customer support - to create better experiences for our players. RESPONSIBILITIES * Foster a ... One or more titles shipped on console or PC; preferably on the Xbox and/or PlayStation consoles.
... customer support - to create better experiences for our players. RESPONSIBILITIES * Foster a ... One or more titles shipped on console or PC; preferably on the Xbox and/or PlayStation consoles.
... customer support - to create better experiences for our players. RESPONSIBILITIES * Foster a ... One or more titles shipped on console or PC; preferably on the Xbox and/or PlayStation consoles.
... customer support - to create better experiences for our players. RESPONSIBILITIES * Foster a ... One or more titles shipped on console or PC; preferably on the Xbox and/or PlayStation consoles.
Senior Account Manager
Santa Clara, CA · On-site
$111K - $177K/yr
Working with cross-functional teams to bridge both customers and internal support teams ... Connections to PlayStation or XBOX teams for video game consoles and accessories is desired.
Senior Account Manager
Santa Clara, CA · On-site
$111K - $177K/yr
Working with cross-functional teams to bridge both customers and internal support teams ... Connections to PlayStation or XBOX teams for video game consoles and accessories is desired.
... to support services for more than 1 billion customers and 20 million businesses in over 90 ... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ...
... to support services for more than 1 billion customers and 20 million businesses in over 90 ... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ...
Xbox Customer Support information
See salary details
$12.02 - $13.48
5% of jobs
$13.48 - $14.95
11% of jobs
$16.11 is the 25th percentile. Wages below this are outliers.
$14.95 - $16.41
12% of jobs
$16.41 - $17.88
18% of jobs
The median wage is $18.29 / hr.
$17.88 - $19.34
17% of jobs
$20.46 is the 75th percentile. Wages above this are outliers.
$19.34 - $20.80
17% of jobs
$20.80 - $22.27
8% of jobs
$22.27 - $23.73
4% of jobs
$23.73 - $25.20
4% of jobs
$25.20 - $26.66
3% of jobs
$26.66 - $28.13
1% of jobs
$12
$19
$28
How much do xbox customer support jobs pay per hour?
What is an Xbox Customer Support?
An Xbox Customer Support job involves assisting customers with issues related to Xbox consoles, services, and accounts. Support representatives help troubleshoot technical problems, answer account and billing inquiries, and provide guidance on Xbox features. They may assist customers via phone, chat, email, or forums. Strong communication skills and knowledge of Xbox products are important for this role.
What are the key skills and qualifications needed to thrive in Xbox Customer Support, and why are they important?
To thrive as an Xbox Customer Support representative, you need strong troubleshooting abilities, knowledge of Xbox hardware and software, and prior experience in customer service roles. Familiarity with customer relationship management (CRM) systems, support ticket platforms, and remote diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you build rapport with customers and resolve issues efficiently. These abilities are critical to ensuring positive user experiences and maintaining the brand's reputation.
What are the typical challenges faced by Xbox Customer Support representatives?
Xbox Customer Support representatives often encounter a wide range of technical and account-related issues, from troubleshooting console connectivity to resolving billing or subscription problems. Navigating the variety of customer personalities and managing high inquiry volumes during new product launches or service outages can be demanding. However, team members receive extensive training and benefit from a supportive environment with access to knowledge bases and escalation paths for complex cases. The role offers a dynamic workday and opportunities to continually develop expertise in the latest gaming technologies.
How to get a job working for Xbox Customer Support?
What cities are hiring for Xbox Customer Support jobs?
Cities with the most Xbox Customer Support job openings:
What are the most commonly searched types of Xbox Customer Support jobs?
The most popular types of Xbox Customer Support jobs are:
What states have the most Xbox Customer Support jobs?
States with the most job openings for Xbox Customer Support jobs include:
What are popular job titles related to Xbox Customer Support jobs?
For Xbox Customer Support jobs, the most frequently searched job titles are:

Remote Gaming Support Agent Japanese/English
Remote
Other
Posted 9 days ago
Job description
As a Remote Gaming Support Agent located in Japan, Malaysia, Philippines Bosnia and Herzegovina, Morocco, Portugal, Serbia or Turkey, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.
About You- You speak Japanese at an advanced level (N1 and N2) and English at an intermediate level (B2 minimum)
- You have in-depth gaming knowledge and love anything related to video games
- You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop
- You are a fast learner, take initiative and excel at troubleshooting
- You have a dedicated quiet workspace located within your residence
- (Optional) Experience in a Customer service environment is a plus.
- A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency < 120 ms, internationally
- A minimum of 8 GB RAM
- Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer
- A processor with a CPU Mark of at least 9220, like Intel i5-8400, or stronger (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above)
- A GPU with a G3D Rating of 4806, like GTX 760, or stronger
- A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer, Apple iOS 16.0 or newer
- The flexibility to work 100% remotely with no wasted commute time and travel costs
- A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
- A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
- Innovative digital tools and comprehensive training, with access to our library of online training courses
- Various learning and career development initiatives throughout the year
- Fun employee engagement activities and participation