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Xbox Customer Support Jobs (NOW HIRING)

Microsoft

XBOX Program Manager

Redmond, WA · On-site

$133K - $219K/yr

We are seeking an enthusiastic and driven XBOX Program Manager to join our dynamic team. In this ... Support the development of supply base strategies, ensuring product and customer needs are met ...

360 Direct Access

Product Support Engineer

Redmond, WA · On-site

Experience working with Microsoft products such as Windows, Office, Xbox, or Surface. * Proven ability to support customers using American Sign Language (ASL) * Experience using CRM or ticketing ...

360 Direct Access

Product Support Engineer

Redmond, WA · Hybrid

Experience working with Microsoft products such as Windows, Office, Xbox, or Surface. * Proven ability to support customers using American Sign Language (ASL) * Experience using CRM or ticketing ...

2K

Customer Success Associate

Las Vegas, NV · On-site

Customer Support & Issue Resolution: Respond promptly and professionally to customer inquiries via ... Diagnose and resolve basic technical issues on PCs, PlayStation (Sony), and Xbox (Microsoft ...

Microsoft C

Product Advisor

Knoxville, TN

... Xbox 360 game consoles, games and services including on-site Xbox diagnostics. The Answers Desk ... Present total solution offerings and sales support based upon each customer's unique needs, both ...

Microsoft

Critical Environment Support Assistant

Boydton, VA · On-site

$15.25 - $20.25/hr

... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... Ability to meet Microsoft, customer and/or government security screening requirements are required ...

Microsoft

Critical Environment Support Assistant

Phoenix, AZ · On-site

$16 - $21/hr

... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... customers and 20 million businesses in over 90 countries worldwide. With environmental ...

Microsoft

Senior Software Engineering

Redmond, WA · On-site

$160K - $261K/yr

Microsoft Devices designs and manufactures premium hardware like Surface and Xbox, innovating ... Ability to meet Microsoft, customer and/or government security screening requirements are required ...

Goertek Electronics

Senior Account Manager

Santa Clara, CA · On-site

$111K - $177K/yr

... customers and internal support teams. Requirements · Bachelor's degree is required. MBA is a plus ... PlayStation or XBOX teams for video game consoles and accessories is desired. · Experience ...

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Xbox Customer Support information

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How much do xbox customer support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for xbox customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is an Xbox Customer Support?

An Xbox Customer Support job involves assisting customers with issues related to Xbox consoles, services, and accounts. Support representatives help troubleshoot technical problems, answer account and billing inquiries, and provide guidance on Xbox features. They may assist customers via phone, chat, email, or forums. Strong communication skills and knowledge of Xbox products are important for this role.

What are the key skills and qualifications needed to thrive in Xbox Customer Support, and why are they important?

To thrive as an Xbox Customer Support representative, you need strong troubleshooting abilities, knowledge of Xbox hardware and software, and prior experience in customer service roles. Familiarity with customer relationship management (CRM) systems, support ticket platforms, and remote diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you build rapport with customers and resolve issues efficiently. These abilities are critical to ensuring positive user experiences and maintaining the brand's reputation.

What are the typical challenges faced by Xbox Customer Support representatives?

Xbox Customer Support representatives often encounter a wide range of technical and account-related issues, from troubleshooting console connectivity to resolving billing or subscription problems. Navigating the variety of customer personalities and managing high inquiry volumes during new product launches or service outages can be demanding. However, team members receive extensive training and benefit from a supportive environment with access to knowledge bases and escalation paths for complex cases. The role offers a dynamic workday and opportunities to continually develop expertise in the latest gaming technologies.

How to get a job working for Xbox Customer Support?

To work as an Xbox Customer Support representative, candidates typically need strong communication skills, technical knowledge of gaming consoles and services, and customer service experience. Applying through Microsoft's careers website or job boards, and demonstrating relevant skills and certifications, can improve chances of securing the role. Prior experience in tech support or related fields is often preferred.
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Xbox Customer Support jobs near you
Infographic showing various Xbox Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

XBOX Program Manager

Microsoft

Redmond, WA • On-site

$133K - $219K/yr

Full-time

Posted 11 days ago

Microsoft rating

8.5

Company rating: 8.5 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

80th of 246 rated software companies

Job description

Overview
Are you passionate about driving the launch of cutting-edge products in a collaborative, fast-paced environment? We are seeking an enthusiastic and driven XBOX Program Manager to join our dynamic team. In this role, you will contribute to the cross-functional development, planning, and execution of new product launch strategies for XBOX products, helping to guide products from concept to high-volume manufacturing and customer delivery.
In this Redmond based role, you will have the opportunity to grow your career while learning to drive key aspects of program management, product realization, and risk management in new product introductions. This is an exciting opportunity for someone eager to build their skills in a supportive, inclusive environment, where collaboration with cross-functional teams and external suppliers will be key to your success.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
  • Product Launch: Contribute to the development, planning, and execution of a holistic, cross-functional product launch strategy, from product inception to high-volume manufacturing. Assist with managing the handoff from product design to mass production, ensuring smooth transitions and clear communication across teams.
  • Program Management: Help drive the organization through the launch of new products, ensuring alignment with key technical and business milestones. Collaborate with cross-functional teams, including product engineering, supply chain, and external suppliers to meet program goals.
  • Development Operations: Assist in executing development builds, driving factory and supply chain readiness for high-volume manufacturing. Support the development of supply base strategies, ensuring product and customer needs are met through successful supplier collaboration.
  • Risk Management: Contribute to the identification, assessment, and mitigation of risks throughout the new product introduction process. Work with more experienced team members to assess potential risks and develop recovery plans to ensure smooth product launches.
  • Schedule & Milestone Management: Collaborate in the creation and management of product development schedules, identifying critical milestones and dependencies. Support the identification of potential risks to timelines and help coordinate mitigation efforts.
  • Cross-Functional Alignment & Communications: Support internal communications related to product launch progress. Participate in executive updates, product launch reviews, and ensure alignment across teams to deliver on key program objectives.
  • Continuous Improvement: Contribute to the identification of opportunities for process improvements in new product introduction. Help execute strategies to enhance efficiency and quality in product development, production, and supply chain readiness.

Qualifications
Required Qualifications:
  • Bachelor's Degree Engineering, Supply Chain Management, or related field AND 2+ years experience in engineering, manufacturing, operations, program management, hardware development, or consumer electronics.
    • OR equivalent experience in engineering, manufacturing, operations or a related area.

Preferred Qualifications:
  • 2+ years of experience in project/program management
  • 2+ years of experience in risk management
  • 2+ years of experience in supply chain management
  • 2+ years of experience in hardware development/manufacturing

#W+DJOBS
#MDO
NPI Program Management IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

Sourced by ZipRecruiter

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

Social media

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