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Xbox Customer Support Jobs (NOW HIRING)

Microsoft

Senior Network Sourcing Engineer

Redmond, WA · On-site

$116K - $159K/yr

... Office 365, Xbox Live, Skype, and OneDrive. Our infrastructure is comprised of a large global ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...

Microsoft

Physical Security Engineer

Milwaukee, WI · On-site

... 365, Xbox, OneDrive, and the Microsoft Azure platform. This will include managing the health of ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...

New

Microsoft

Supply Chain Planner

Austin, TX · On-site

$29.25 - $39.75/hr

... Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion ...

Microsoft

Data Center Program Manager

San Antonio, TX · On-site

$109K/yr

... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...

Qualcomm

Gaming AI Product Manager

San Diego, CA · On-site

The role will also support Qualcomm's growing gaming presence in China and selectively engage with ... Customer & Partner Engagement: Engage with gaming customers, platform partners, and regional teams ...

Microsoft

Logistics Technician - PHX East

Phoenix, AZ · On-site

$18.75 - $23.75/hr

... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...

Microsoft

Data Center Program Manager

Fayetteville, GA · On-site

$106K/yr

... Xbox, OneDrive, and the Microsoft Azure platform. By enabling data center capacity through ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...

Microsoft

Senior Debug Tools Engineer

Hillsboro, OR · On-site

$113K - $156K/yr

... Xbox Live, Teams, OneDrive, and the Microsoft Azure platform globally with our server and data ... Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and ...

Roblox

Hardware & Testing Lab Technician

San Mateo, CA · On-site

Roblox is seeking a Hardware and Testing Lab Tecnician (Tech Support Specialist III) to support our ... Excellent communication and customer service skills, particularly when coordinating across ...

Microsoft

Metro Construction EHS Manager

Chicago, IL · On-site

$76K - $103K/yr

... 365, Xbox, OneDrive and the Microsoft Azure platform. Our infrastructure is comprised of a large ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...

Microsoft

Metro Construction EHS Manager

South Bend, IN · On-site

$73K - $98K/yr

... 365, Xbox, OneDrive and the Microsoft Azure platform. Our infrastructure is comprised of a large ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...

Microsoft

Mechanical Engineer

Boydton, VA · On-site

$133K - $219K/yr

... 365, Xbox, OneDrive, and the Microsoft Azure platform. Our infrastructure is comprised of a large ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...

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Xbox Customer Support information

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How much do xbox customer support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for xbox customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is an Xbox Customer Support?

An Xbox Customer Support job involves assisting customers with issues related to Xbox consoles, services, and accounts. Support representatives help troubleshoot technical problems, answer account and billing inquiries, and provide guidance on Xbox features. They may assist customers via phone, chat, email, or forums. Strong communication skills and knowledge of Xbox products are important for this role.

What are the key skills and qualifications needed to thrive in Xbox Customer Support, and why are they important?

To thrive as an Xbox Customer Support representative, you need strong troubleshooting abilities, knowledge of Xbox hardware and software, and prior experience in customer service roles. Familiarity with customer relationship management (CRM) systems, support ticket platforms, and remote diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you build rapport with customers and resolve issues efficiently. These abilities are critical to ensuring positive user experiences and maintaining the brand's reputation.

What are the typical challenges faced by Xbox Customer Support representatives?

Xbox Customer Support representatives often encounter a wide range of technical and account-related issues, from troubleshooting console connectivity to resolving billing or subscription problems. Navigating the variety of customer personalities and managing high inquiry volumes during new product launches or service outages can be demanding. However, team members receive extensive training and benefit from a supportive environment with access to knowledge bases and escalation paths for complex cases. The role offers a dynamic workday and opportunities to continually develop expertise in the latest gaming technologies.

How to get a job working for Xbox Customer Support?

To work as an Xbox Customer Support representative, candidates typically need strong communication skills, technical knowledge of gaming consoles and services, and customer service experience. Applying through Microsoft's careers website or job boards, and demonstrating relevant skills and certifications, can improve chances of securing the role. Prior experience in tech support or related fields is often preferred.
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Xbox Customer Support jobs near you
Infographic showing various Xbox Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Senior Network Sourcing Engineer

Microsoft

Redmond, WA • On-site

$116K - $159K/yr

Full-time

Posted 27 days ago

Microsoft rating

8.5

Company rating: 8.5 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

80th of 246 rated software companies

Job description

Overview
Cloud Ops and Innovation (CO+I) is the engine that powers Microsoft's cloud services. The team is responsible for designing, building and operating our unified global datacenters; managing the demand planning and capacity utilization of our unified infrastructure; and for operating the physical infrastructure (including supply chain, hardware, power, security, and workflow teams). We focus on smart growth with an emphasis on automation, data driven engineering, cost-effectiveness, and environmental sustainability. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Azure, Bing, MSN, Office 365, Xbox Live, Skype, and OneDrive. Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our portfolio is built and managed by a team of subject matter experts working 24x7x365 to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
The Cloud Interconnection and Acquisitions team is responsible for acquisition of Fiber, Edge, Egress and Peering solutions supporting all of Microsoft's online services infrastructure. We work with the various engineering, capacity and long-range planning teams on a collaborative basis to ensure the Microsoft network has the highest quality and availability globally.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
  • Contribute to the growth and evolution of the global network infrastructure that powers Microsoft's cloud and online services.
  • Lead strategic initiatives supporting cloud network infrastructure across metro, long-haul, subsea, and colocation environments.
  • Drive commercial and contractual negotiations with service providers delivering wavelength, dark fiber, subsea, and colocation solutions across terrestrial, aerial, and undersea networks.
  • Support regional colocation strategies to enhance network resiliency, diversity, scalability, and service availability.
  • Partner with cross-functional teams to identify, prioritize, and execute initiatives that support network expansion, efficiency, and cost optimization objectives.
  • Serve as a subject matter expert on regional market dynamics and network topology, helping evaluate route options and commercial opportunities that align with business and technical requirements.
  • Build and maintain strong relationships with industry partners, service providers, and key stakeholders to identify innovative solutions and strategic opportunities.
  • Communicate project status, risks, milestones, and outcomes effectively to a broad range of audiences.
  • Collaborate closely with engineering, deployment, operations, finance, legal, procurement, and business teams to deliver successful network infrastructure programs.
  • Evaluate and develop strategic partnerships that support Microsoft's long-term connectivity, capacity, and growth objectives.
  • Ensure contracts and supplier relationships align with organizational standards, compliance requirements, service level expectations, and risk management practices.

Qualifications
Required Qualifications
  • Master's degree in Business, Supply Chain Management, Engineering, Materials Science, or related field AND 3+ years experience in procurement, supply chain, sourcing, engineering, operations, or relevant sales-related roles OR Bachelor's degree in Business, Supply Chain Management, Engineering, Materials Science, or related field AND 4+ years experience in procurement, supply chain, sourcing, engineering, operations, or relevant sales-related roles OR equivalent experience.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications
  • 5 + years of expertise in Data Center infrastructure, including Data Center Operations, Inside Plant and Outside Plant design and management, large-scale fiber deployment, and diverse terrestrial network routing strategies.
  • Understanding of key interconnection ecosystems, carrier hotels, internet exchange facilities, and strategic connectivity hubs within relevant regions.
  • Proven ability to define, monitor, and leverage operational, financial, supplier, and service performance metrics to drive business outcomes and continuous improvement.
  • Experience navigating regional regulatory, permitting, and telecommunications compliance requirements across multiple markets and jurisdictions.
  • Proven experience leading strategic negotiations and developing commercial partnerships with technology, telecommunications, data center, cloud, or infrastructure service providers.
  • Extensive experience structuring, negotiating, and managing complex commercial agreements, including Master Service Agreements, network services agreements, colocation contracts, dark fiber agreements, and strategic supplier relationships.
  • Deep understanding of domestic and global carrier networks, telecommunications markets, and connectivity ecosystems.
  • Working knowledge of optical networking technologies, including fiber optics, Dense Wavelength Division Multiplexing (DWDM), and large-scale network infrastructure solutions.
  • Demonstrated success managing complex workflows, programs, and cross-functional initiatives while balancing competing priorities and stakeholder needs.

#COIcareers
Sourcing Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

Sourced by ZipRecruiter

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

Social media

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