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Xbox Customer Support Jobs (NOW HIRING)

... Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion ...

... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...

Data Center Technicians Manager

Bristow, VA · On-site

$158K/yr

... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...

Data Center Program Manager

Goodyear, AZ · On-site

$118K - $186K/yr

... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...

... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...

... Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion ...

Support semiconductor IC development across fabrication, manufacturing test, and packaging phases ... Ability to meet Microsoft, customer and/or government security screening requirements are required ...

Logistics Technician

San Antonio, TX · On-site

$17.25 - $21.75/hr

... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...

Logistics Technician

Quincy, WA · On-site

$19.25 - $24.25/hr

... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...

Support Customer Care and Application Engineers in providing data to aid in troubleshooting of ... Xbox, PS4); video performance metrics, Web Services and Technologies: SOAP and REST, XML ...

... Xbox, OneDrive, and the Microsoft Azure platform. This will include performing network design and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...

Senior Manager, Silicon Sourcing

Redmond, WA · On-site

$170K - $171K/yr

... Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion ...

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Xbox Customer Support information

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How much do xbox customer support jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for xbox customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is an Xbox Customer Support job?

An Xbox Customer Support job involves assisting customers with issues related to Xbox consoles, services, and accounts. Support representatives help troubleshoot technical problems, answer account and billing inquiries, and provide guidance on Xbox features. They may assist customers via phone, chat, email, or forums. Strong communication skills and knowledge of Xbox products are important for this role.

What are the key skills and qualifications needed to thrive in the Xbox Customer Support position, and why are they important?

To thrive as an Xbox Customer Support representative, you need strong troubleshooting abilities, knowledge of Xbox hardware and software, and prior experience in customer service roles. Familiarity with customer relationship management (CRM) systems, support ticket platforms, and remote diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you build rapport with customers and resolve issues efficiently. These abilities are critical to ensuring positive user experiences and maintaining the brand's reputation.

What are the typical challenges faced by Xbox Customer Support representatives?

Xbox Customer Support representatives often encounter a wide range of technical and account-related issues, from troubleshooting console connectivity to resolving billing or subscription problems. Navigating the variety of customer personalities and managing high inquiry volumes during new product launches or service outages can be demanding. However, team members receive extensive training and benefit from a supportive environment with access to knowledge bases and escalation paths for complex cases. The role offers a dynamic workday and opportunities to continually develop expertise in the latest gaming technologies.

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Demand Planner - Network Hardware

Demand Planner - Network Hardware

Microsoft

Redmond, WA • On-site

$130K - $277K/yr

Full-time

Posted 8 days ago


Microsoft rating

8.6

Company rating: 8.6 out of 10

Based on 125 frontline employees who took The Breakroom Quiz

49th of 191 rated software companies


Job description

Overview
Microsoft's Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the hardware infrastructure underlying this growth including AI! CSCP's vision is to empower customers to achieve more by delivering Cloud and AI capabilities at scale. Our mission is to deliver the world's computer with an industry-leading supply chain. The CSCP organization is responsible for traditional supply chain functions such as plan, source, make, deliver, but also manages supportability (spares), sustainability, and decommissioning of datacenter assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion customers in over 90 countries.
Microsoft Cloud Planning (MCP) is the central planning function within CSCP focused on forecasting, demand planning, and supply planning for all Microsoft Cloud services and associated hardware, directly impacting the success of Microsoft's cloud business. We are looking for a Demand Planner - Network Hardware to join our team.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
• Own long range demand planning for a defined portfolio of cloud infrastructure, developing rolling multi-quarter and multi-year forecasts that support business growth and capacity investment decisions.
• Synthesize demand signals from engineering, architecture teams, finance, sales, and regional stakeholders to build robust planning assumptions and scenarios.
• Translate strategic business changes, technology transitions, silicon roadmaps, launch plans, and macro trends into forward-looking demand outlooks and risk assessments.
• Build and maintain forecasting models using historical data, assumptions, and scenario drivers
• Drive planning reviews and alignment forums with cross-functional partners, ensuring assumptions, gaps, risks, and tradeoffs are clearly understood.
• Partner with supply planning, sourcing, engineering, and finance teams to connect long range demand plans to capacity, supply and technology readiness, and financial implications.
• Develop scenario analysis to evaluate upside, downside, and timing shifts, and provide decision support for prioritization and investment choices.
• Monitor forecast quality and key planning metrics, explain changes over time, and continuously improve planning logic, tools, and processes.
• Use data, systems, and automation to improve planning efficiency, insight generation, and management reporting.
Qualifications
Minimum qualifications:
  • Bachelor's Degree in Computer Science, Engineering, Supply Chain, Information Technology (IT), Business, Operations, Finance, Accounting, Data Science, or related field AND 8+ years supply chain, inventory management or sales operations experience, preferably in planning (demand/supply/forecasting), cloud industry experience, infrastructure, data science, and/or channel management experience
    • OR equivalent experience.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred qualifications:
  • 3+ years working experience in Cloud/Hyperscale Infrastructure Supply Chain
  • Demonstrated ability to translate next-generation networking concepts into supply chain planning requirements and execution strategies.
  • Experience with statistical forecasting, scenario modeling, and demand signal translation across long planning horizons.
  • Proficiency with planning systems, data tools, and spreadsheet-based modeling.
  • Ability to understand technical roadmaps/technology transitions working with engineering partners.
  • Experience building management dashboards, KPI reporting, or automated planning insights.
  • Ability to influence across organizational boundaries and lead alignment in highly matrixed environments.
  • Demonstrated problem-solving skills, intellectual curiosity, and a continuous improvement mindset.

#CSCP #CSCPJobs
Demand Planning IC6 - The typical base pay range for this role across the U.S. is USD $130,900.00 - $277,200.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600.00 - $303,600.00 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

Sourced by ZipRecruiter

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

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