... 365, Xbox, OneDrive, and the Microsoft Azure platform. This will include managing the health of ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
... 365, Xbox, OneDrive, and the Microsoft Azure platform. This will include managing the health of ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Design Verification Engineer II
Raleigh, NC · On-site
$133.80K - $219.20K/yr
Supports verification through the full product life cycle from definition to silicon, including ... Ability to meet Microsoft, customer and/or government security screening requirements are required ...
Design Verification Engineer II
Raleigh, NC · On-site
$133.80K - $219.20K/yr
Supports verification through the full product life cycle from definition to silicon, including ... Ability to meet Microsoft, customer and/or government security screening requirements are required ...
Logistics Technician - Phoenix East
Phoenix, AZ · On-site
$18.75 - $23.75/hr
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Logistics Technician - Phoenix East
Phoenix, AZ · On-site
$18.75 - $23.75/hr
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Logistics Technician
Ashburn, VA · On-site
$19.50 - $24.50/hr
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Logistics Technician
Ashburn, VA · On-site
$19.50 - $24.50/hr
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Logistics Technician
Manassas, VA · On-site
$19 - $24/hr
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Logistics Technician
Manassas, VA · On-site
$19 - $24/hr
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Senior Datacenter Critical Environment Electrical Engineer
Mount Pleasant, WI · On-site
$160.20K - $261K/yr
... 365, Xbox, OneDrive, and the Microsoft Azure platform. Our infrastructure is comprised of a large ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Senior Datacenter Critical Environment Electrical Engineer
Mount Pleasant, WI · On-site
$160.20K - $261K/yr
... 365, Xbox, OneDrive, and the Microsoft Azure platform. Our infrastructure is comprised of a large ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Critical Environment Mechanical Engineer
Cheyenne, WY · On-site
$133.80K - $219.20K/yr
... 365, Xbox, OneDrive, and the Microsoft Azure platform. Our infrastructure is comprised of a large ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Critical Environment Mechanical Engineer
Cheyenne, WY · On-site
$133.80K - $219.20K/yr
... 365, Xbox, OneDrive, and the Microsoft Azure platform. Our infrastructure is comprised of a large ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Logistics Technician - Phoenix West
Phoenix, AZ · On-site
$18.75 - $23.75/hr
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Logistics Technician - Phoenix West
Phoenix, AZ · On-site
$18.75 - $23.75/hr
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
DC PM - Energy Resource & Power Harvesting
Richmond, VA · On-site
$119.70K/yr
... Xbox, OneDrive, and the Microsoft Azure platform. By enabling data center capacity through ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
DC PM - Energy Resource & Power Harvesting
Richmond, VA · On-site
$119.70K/yr
... Xbox, OneDrive, and the Microsoft Azure platform. By enabling data center capacity through ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Logistics Technician
Fayetteville, GA · On-site
$16.75 - $21/hr
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Logistics Technician
Fayetteville, GA · On-site
$16.75 - $21/hr
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Circular Center Logistics Technician
Quincy, WA · On-site
$19.25 - $24.25/hr
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Circular Center Logistics Technician
Quincy, WA · On-site
$19.25 - $24.25/hr
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
... 365, Xbox, OneDrive, and the Microsoft Azure platform. Our infrastructure is comprised of a large ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
... 365, Xbox, OneDrive, and the Microsoft Azure platform. Our infrastructure is comprised of a large ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Principal Software Engineer
Redmond, WA · On-site
$151.20K - $202.70K/yr
Security represents the most critical priorities for our customers in a world awash in digital ... Xbox and Windows. We boldly pursue big ideas that power transformational advances in online ...
Principal Software Engineer
Redmond, WA · On-site
$151.20K - $202.70K/yr
Security represents the most critical priorities for our customers in a world awash in digital ... Xbox and Windows. We boldly pursue big ideas that power transformational advances in online ...
Mechanical Engineer
Milwaukee, WI · On-site
$133.80K - $219.20K/yr
... 365, Xbox, OneDrive, and the Microsoft Azure platform. Our infrastructure is comprised of a large ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Mechanical Engineer
Milwaukee, WI · On-site
$133.80K - $219.20K/yr
... 365, Xbox, OneDrive, and the Microsoft Azure platform. Our infrastructure is comprised of a large ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Logistics Technician
Santa Clara, CA · On-site
$22.25 - $28.25/hr
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Logistics Technician
Santa Clara, CA · On-site
$22.25 - $28.25/hr
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Critical Environment Operations Manager
Goodyear, AZ · On-site
$137.50K - $225.80K/yr
... 365, Xbox, OneDrive and the Microsoft Azure platform. Our infrastructure is comprised of a large ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Critical Environment Operations Manager
Goodyear, AZ · On-site
$137.50K - $225.80K/yr
... 365, Xbox, OneDrive and the Microsoft Azure platform. Our infrastructure is comprised of a large ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...
Xbox Customer Support information
See salary details
$12.02 - $13.48
5% of jobs
$13.48 - $14.95
11% of jobs
$16.11 is the 25th percentile. Wages below this are outliers.
$14.95 - $16.41
12% of jobs
$16.41 - $17.88
18% of jobs
The median wage is $18.29 / hr.
$17.88 - $19.34
17% of jobs
$20.46 is the 75th percentile. Wages above this are outliers.
$19.34 - $20.80
17% of jobs
$20.80 - $22.27
8% of jobs
$22.27 - $23.73
4% of jobs
$23.73 - $25.20
4% of jobs
$25.20 - $26.66
3% of jobs
$26.66 - $28.13
1% of jobs
$12
$19
$28
How much do xbox customer support jobs pay per hour?
As of May 31, 2026, the average hourly pay for xbox customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.
What is an Xbox Customer Support job?
An Xbox Customer Support job involves assisting customers with issues related to Xbox consoles, services, and accounts. Support representatives help troubleshoot technical problems, answer account and billing inquiries, and provide guidance on Xbox features. They may assist customers via phone, chat, email, or forums. Strong communication skills and knowledge of Xbox products are important for this role.
What are the key skills and qualifications needed to thrive in the Xbox Customer Support position, and why are they important?
To thrive as an Xbox Customer Support representative, you need strong troubleshooting abilities, knowledge of Xbox hardware and software, and prior experience in customer service roles. Familiarity with customer relationship management (CRM) systems, support ticket platforms, and remote diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you build rapport with customers and resolve issues efficiently. These abilities are critical to ensuring positive user experiences and maintaining the brand's reputation.
What are the typical challenges faced by Xbox Customer Support representatives?
Xbox Customer Support representatives often encounter a wide range of technical and account-related issues, from troubleshooting console connectivity to resolving billing or subscription problems. Navigating the variety of customer personalities and managing high inquiry volumes during new product launches or service outages can be demanding. However, team members receive extensive training and benefit from a supportive environment with access to knowledge bases and escalation paths for complex cases. The role offers a dynamic workday and opportunities to continually develop expertise in the latest gaming technologies.
More about Xbox Customer Support jobs
What cities are hiring for Xbox Customer Support jobs? Cities with the most Xbox Customer Support job openings:
What are the most commonly searched types of Xbox Customer Support jobs? The most popular types of Xbox Customer Support jobs are:
What states have the most Xbox Customer Support jobs? States with the most job openings for Xbox Customer Support jobs include:
What job categories do people searching Xbox Customer Support jobs look for? The top searched job categories for Xbox Customer Support jobs are:
Microsoft rating
8.6
Based on 125 frontline employees who took The Breakroom Quiz
46th of 184 rated software companies
Job description
Overview
Overview
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Physical Security Engineer, you will perform a key role in delivering & sustaining physical security infrastructure and foundational technologies for Microsoft's online services including CoPilot, Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. This will include managing the health of physical security systems across a portfolio of locations through break/fix operations, participating in on-call DRI rotation to provide support, ensuring that systems & hardware are configured in alignment with baseline standards, participate in program improvements in partnership with other teams, and enabling the delivery of new datacenter capacity through programming access control and video systems. This is a high visibility position in an area of large and expanding investment for Microsoft and offers a terrific opportunity for technical and career growth.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
At Microsoft, our mission-to empower every person and every organization on the planet to achieve more-guides how we partner with customers to deliver trusted, impactful solutions. With a growth mindset culture, we innovate responsibly and measure success by shared progress-people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what's next for everyone.
Responsibilities
Responsibilities
Physical Security System Implementation
Maintaining and Operating Physical Security Systems
Collaboration and Partner Experience
Other
Qualifications
Required/minimum qualifications
Other Requirements
Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport.
Additional or preferred qualifications
Security Operations Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Overview
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Physical Security Engineer, you will perform a key role in delivering & sustaining physical security infrastructure and foundational technologies for Microsoft's online services including CoPilot, Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. This will include managing the health of physical security systems across a portfolio of locations through break/fix operations, participating in on-call DRI rotation to provide support, ensuring that systems & hardware are configured in alignment with baseline standards, participate in program improvements in partnership with other teams, and enabling the delivery of new datacenter capacity through programming access control and video systems. This is a high visibility position in an area of large and expanding investment for Microsoft and offers a terrific opportunity for technical and career growth.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
At Microsoft, our mission-to empower every person and every organization on the planet to achieve more-guides how we partner with customers to deliver trusted, impactful solutions. With a growth mindset culture, we innovate responsibly and measure success by shared progress-people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what's next for everyone.
Responsibilities
Responsibilities
Physical Security System Implementation
- Program physical access control and video systems as part of the delivery of new datacenters.
- Provide oversight of security systems design for access control and video programming to ensure compliance with design standards and requirements.
Maintaining and Operating Physical Security Systems
- Partner closely with physical security operation center (PSOC) to support regional systems and problem management.
- Participate in on-call DRI rotation to support physical security systems.
- Assess data related to the health of security systems and infrastructure to identify gaps, performance trends, compliance with system configuration standards, and work with peers to recommend and execute repeatable strategies to address issues at scale.
- Continuously identify and recommend improvements across the program to processes, procedures, and documentation.
- Manage physical security systems lifecycle support and compliance, hosting regular datacenter site meetings in partnership with security operations and facility management teams to proactively address site security system health, and coordinate maintenance and repair services with internal and external service providers.
Collaboration and Partner Experience
- Collaborate with partner engineering, project management, and design teams on initiatives that help to improve the physical security environment and improve the overall effectiveness of the program.
Other
- Embody our culture and values.
Qualifications
Required/minimum qualifications
- Master's Degree in Statistics, Mathematics, Computer Science, or related field AND 1+ year(s) experience in software development lifecycle, large-scale computing, threat modeling, cyber security, anomaly detection, Security Operations Center (SOC) detection, threat analytics, security incident and event management (SIEM), information technology (IT), or operations incident response
- OR Bachelor's Degree in Statistics, Mathematics, Computer Science, or related field AND 2+ years experience in software development lifecycle, large-scale computing, threat modeling, cyber security, anomaly detection, Security Operations Center (SOC) detection, threat analytics, security incident and event management (SIEM), information technology (IT), or operations incident response
- OR equivalent experience.
Other Requirements
Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport.
Additional or preferred qualifications
- Doctorate in Statistics, Mathematics, Computer Science, or related field
- OR Master's Degree in Statistics, Mathematics, Computer Science, or related field AND 3+ years experience in software development lifecycle, large scale computing, threat modeling, cyber security, or anomaly detection
- OR Bachelor's Degree in Statistics, Mathematics, Computer Science, or related field AND 5+ years experience in software development lifecycle, large scale computing, threat modeling, cyber security, or anomaly detection
- OR equivalent experience.
- Experience with LenelS2/OnGuard
- CISSP CISA CISM SANS OSCP Security+
Security Operations Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
What Microsoft employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Microsoft
Sourced by ZipRecruiter
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Industry
Computer and computer peripheral equipment and software wholesalers
Company size
10,000+ Employees
Headquarters location
Redmond, WA, US
Year founded
1975