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Xbox Customer Support Jobs (NOW HIRING)

Microsoft

Data Center Program Manager

Des Moines, IA · On-site

$118K - $186K/yr

... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...

Microsoft

Director Integrated Business Planning

Redmond, WA · On-site

$165K - $303K/yr

... Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion ...

Microsoft

Senior Datacenter Metro Director

Abilene, TX · On-site

... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...

Microsoft

Principal Sourcing Engineer

Redmond, WA · On-site

$188K - $304K/yr

... Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion ...

Microsoft

Data Center Project Manager (DCPM)

Boydton, VA · On-site

$115K/yr

... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...

Microsoft

Sr. Sourcing Engineer

Redmond, WA · On-site

$119K - $234K/yr

... Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion ...

Microsoft

Data Center Program Manager

Goodyear, AZ · On-site

$118K - $186K/yr

... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...

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Xbox Customer Support information

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How much do xbox customer support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for xbox customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is an Xbox Customer Support job?

An Xbox Customer Support job involves assisting customers with issues related to Xbox consoles, services, and accounts. Support representatives help troubleshoot technical problems, answer account and billing inquiries, and provide guidance on Xbox features. They may assist customers via phone, chat, email, or forums. Strong communication skills and knowledge of Xbox products are important for this role.

What are the key skills and qualifications needed to thrive in the Xbox Customer Support position, and why are they important?

To thrive as an Xbox Customer Support representative, you need strong troubleshooting abilities, knowledge of Xbox hardware and software, and prior experience in customer service roles. Familiarity with customer relationship management (CRM) systems, support ticket platforms, and remote diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you build rapport with customers and resolve issues efficiently. These abilities are critical to ensuring positive user experiences and maintaining the brand's reputation.

What are the typical challenges faced by Xbox Customer Support representatives?

Xbox Customer Support representatives often encounter a wide range of technical and account-related issues, from troubleshooting console connectivity to resolving billing or subscription problems. Navigating the variety of customer personalities and managing high inquiry volumes during new product launches or service outages can be demanding. However, team members receive extensive training and benefit from a supportive environment with access to knowledge bases and escalation paths for complex cases. The role offers a dynamic workday and opportunities to continually develop expertise in the latest gaming technologies.

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Xbox Customer Support jobs near you

Executive Assistant to CEO

Devoted Studios

Los Angeles, CA

Full-time

Medical, Retirement, PTO

Re-posted 23 days ago

Job description

Devoted Studios is a globally remote game development company specializing in Co-development, Porting, and End-to-End Art Production for the global gaming industry. We collaborate across time zones to support projects on all major platforms, engines and styles - from AAA titles to emerging technologies.

Our team includes world-class talents who bring deep expertise in external development, pipeline optimization, and creative problem-solving. Whether it's porting games to new systems, enhancing gameplay features, or crafting stunning visuals, Devoted Studios operates as a trusted, flexible extension of our partners' internal teams.

We are proud to be the development partner of choice for industry leaders such as:

  • 2K
  • Xbox
  • Meta
  • Obsidian Entertainment
  • Turtle Rock Studios
  • Gearbox Software

Our CEO is deeply involved in sales, partnerships, and running the company day-to-day. We're looking for someone based in Los Angeles who can work alongside her and help turn client conversations and opportunities into real execution across the company.

This is a hands-on, high-trust role. Much of the work involves coordinating internal teams, organizing proposals and deal materials, and ensuring follow-through after client discussions.

We are actively building AI-driven workflows across the company, and the right person will be excited about experimenting with AI tools, automation, and cloud systems while helping implement them across the organization.

Key Responsibilities:

Sales & Business Development Support

  • Turn client conversations into structured internal action plans
  • Coordinate teams to assemble proposals, estimates, and delivery approaches
  • Organize materials needed to move opportunities forward (case studies, decks, capabilities)
  • Track opportunities from first conversation through proposal and close
  • Maintain CRM records and opportunity documentation

Team Coordination

  • Coordinate leadership and production teams to deliver inputs required for proposals and
    projects
  • Track commitments, deadlines, and deliverables across teams
  • Follow up consistently to ensure work moves forward
  • Surface blockers early and escalate when needed

Operations & Special Projects

  • Run research-to-execution projects such as vendor evaluations, tools, or internal processes
  • Help implement and improve AI-driven workflows and automation across the company
  • Support planning and execution of company events, industry gatherings, and partnerships

Personal Support

  • Be a trusted, steady presence alongside the CEO and help create the conditions for her to do
    her best work
  • Take ownership of day-to-day responsibilities that would otherwise pull the CEO's attention
    away from running the company
  • Notice what needs to be handled and step in proactively so the CEO can stay focused and
    effective
  • Work closely with the CEO in a high-trust partnership built on reliability and awareness

Requirements

  • Someone who owns tasks end-to-end and finishes them
  • AI-obsessed and always experimenting with new tools, automation, and cloud software
  • Clear communicator who can coordinate across teams and keep projects moving
  • 5+ years of experience in executive support, operations, or a similar high-ownership role
  • Familiar with CRM tools, Google Workspace, Notion, Asana, or similar systems
  • Based in Los Angeles and able to work on-site
  • Experience in games, entertainment, or technology companies is a plus

Benefits

Why Join Us?

We offer:

  • 401k
  • Healthcare
  • Paid vacation
  • Company closure in Summer and Christmas ( 1 week for both) as additional paid time off

Salary range: 60,000 - 80,000 USD

Apply