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Xbox Customer Support Jobs (NOW HIRING)

Microsoft

Director of Package Design

Mountain View, CA · On-site

Drive optimal silicon packaging solution supporting Azure datacenter product roadmap. * Drive ... Ability to meet Microsoft, customer and/or government security screening requirements are required ...

New

Microsoft

Data Center Program Manager

Goodyear, AZ · On-site

$118K - $186K/yr

... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...

Microsoft

Data Center Program Manager

Goodyear, AZ · On-site

$118K - $186K/yr

... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...

Microsoft

Senior Data Center Metro Director

Phoenix, AZ · On-site

$105K - $143K/yr

... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...

Microsoft

Senior Data Center Metro Director

Abilene, TX · On-site

$102K - $139K/yr

... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...

Microsoft

Data Center Program Manager

Phoenix, AZ · On-site

$118K - $186K/yr

... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... to support services for more than 1 billion customers and 20 million businesses in over 90 ...

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Xbox Customer Support information

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How much do xbox customer support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for xbox customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is an Xbox Customer Support?

An Xbox Customer Support job involves assisting customers with issues related to Xbox consoles, services, and accounts. Support representatives help troubleshoot technical problems, answer account and billing inquiries, and provide guidance on Xbox features. They may assist customers via phone, chat, email, or forums. Strong communication skills and knowledge of Xbox products are important for this role.

What are the key skills and qualifications needed to thrive in Xbox Customer Support, and why are they important?

To thrive as an Xbox Customer Support representative, you need strong troubleshooting abilities, knowledge of Xbox hardware and software, and prior experience in customer service roles. Familiarity with customer relationship management (CRM) systems, support ticket platforms, and remote diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you build rapport with customers and resolve issues efficiently. These abilities are critical to ensuring positive user experiences and maintaining the brand's reputation.

What are the typical challenges faced by Xbox Customer Support representatives?

Xbox Customer Support representatives often encounter a wide range of technical and account-related issues, from troubleshooting console connectivity to resolving billing or subscription problems. Navigating the variety of customer personalities and managing high inquiry volumes during new product launches or service outages can be demanding. However, team members receive extensive training and benefit from a supportive environment with access to knowledge bases and escalation paths for complex cases. The role offers a dynamic workday and opportunities to continually develop expertise in the latest gaming technologies.

How to get a job working for Xbox Customer Support?

To work as an Xbox Customer Support representative, candidates typically need strong communication skills, technical knowledge of gaming consoles and services, and customer service experience. Applying through Microsoft's careers website or job boards, and demonstrating relevant skills and certifications, can improve chances of securing the role. Prior experience in tech support or related fields is often preferred.
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Xbox Customer Support jobs near you
Infographic showing various Xbox Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Senior Business Development Manager

GoerTek Electronics

Santa Clara, CA

$111K - $177K/yr

Full-time

Re-posted 16 days ago

Job description

Job Description - Senior Business Development Manager (video game consoles and accessories)

Summary

We are seeking Senior Business Development Managers at Goertek Santa Clara office to work on consumer electronics and gaming related products, especially the accessories for the next-generation game consoles. The roles will be responsible for developing ecosystem partnerships based on the company goals that will promote business growth and customer satisfaction for the organization. This job description reflects management's assignment of essential functions; it does not prescribe or restrict other tasks that may be assigned.

Responsibilities

       Developing ODM/JDM/CM business and generating leads to achieve the organization goals.

       Prioritizing the requirements or requests from customers and turn them into executable MRD/PRD.

       Developing product strategies based on customer's needs, market research and competitive analysis.

       Making product or service proposals to communicate with the customers for design-in collaboration.

       Building ecosystem partnerships with chipset vendors, game engines and cloud gaming providers.

       Working with cross-functional teams to bridge both customers and internal support teams.

 

Requirements

       Bachelor's degree is required. MSEE/MSCS/MSME or MBA is a plus.

  •        8+ years of product management experience and 3+ years of business development experience.

       Must have experience handling tier-one customers in a consumer electronics high-tech environment.

       Connections to PlayStation or XBOX teams for video game consoles and accessories is desired.

       Experience managing projects for game accessories (e.g., controllers, headsets) or IoT development.  

       Manufacturing or product/project management experience at leading OEM/ODM/CM is a plus.

       In-depth understanding of video gaming industry and insights to the market/technology trends.

       Knowledge of AR/VR/MR/XR product design, video, audio, Wi-Fi/Blue-tooth, MCU and GPU.

       Experience responding RFQ and breaking down the BOM cost structure to make proposals.

       Strong presentation, oral/written communication, analytical skills and attention to detail.

       Fluent in conversational Mandarin is highly desired.

       The base pay range for this role is between $111,429.00 to $177,840.00 annually and your base pay will depend on your skills, qualifications, experience, and location.

Preferred Skills

       Business development, product/project/program management, market analysis; Japanese speaking is a plus. 

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