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Xbox Customer Support Jobs in Oregon (NOW HIRING)

Senior Debug Tools Engineer

Hillsboro, OR · On-site

$113K - $156K/yr

... Xbox Live, Teams, OneDrive, and the Microsoft Azure platform globally with our server and data ... Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and ...

Senior Physical Design Engineer

Hillsboro, OR · On-site

$113K - $156K/yr

... Xbox Live, Teams, OneDrive, and the Microsoft Azure platform globally with our server and data ... Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and ...

... Xbox Live, Teams, OneDrive, and the Microsoft Azure platform globally with our server and data ... Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and ...

Xbox Customer Support information

See Oregon salary details

$12

$20

$29

How much do xbox customer support jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for xbox customer support in Oregon is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $22.12 per hour, depending on experience, location, and employer.

What is an Xbox Customer Support?

An Xbox Customer Support job involves assisting customers with issues related to Xbox consoles, services, and accounts. Support representatives help troubleshoot technical problems, answer account and billing inquiries, and provide guidance on Xbox features. They may assist customers via phone, chat, email, or forums. Strong communication skills and knowledge of Xbox products are important for this role.

What are the key skills and qualifications needed to thrive in Xbox Customer Support, and why are they important?

To thrive as an Xbox Customer Support representative, you need strong troubleshooting abilities, knowledge of Xbox hardware and software, and prior experience in customer service roles. Familiarity with customer relationship management (CRM) systems, support ticket platforms, and remote diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you build rapport with customers and resolve issues efficiently. These abilities are critical to ensuring positive user experiences and maintaining the brand's reputation.

What are the typical challenges faced by Xbox Customer Support representatives?

Xbox Customer Support representatives often encounter a wide range of technical and account-related issues, from troubleshooting console connectivity to resolving billing or subscription problems. Navigating the variety of customer personalities and managing high inquiry volumes during new product launches or service outages can be demanding. However, team members receive extensive training and benefit from a supportive environment with access to knowledge bases and escalation paths for complex cases. The role offers a dynamic workday and opportunities to continually develop expertise in the latest gaming technologies.

How to get a job working for Xbox Customer Support?

To work as an Xbox Customer Support representative, candidates typically need strong communication skills, technical knowledge of gaming consoles and services, and customer service experience. Applying through Microsoft's careers website or job boards, and demonstrating relevant skills and certifications, can improve chances of securing the role. Prior experience in tech support or related fields is often preferred.

What are the most commonly searched types of Xbox Customer Support jobs in Oregon?

The most popular types of Xbox Customer Support jobs in Oregon are:

What are popular job titles related to Xbox Customer Support jobs in Oregon?

For Xbox Customer Support jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Xbox Customer Support jobs in Oregon look for?

The top searched job categories for Xbox Customer Support jobs in Oregon are:

Infographic showing various Xbox Customer Support job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $42,213 per year, or $20.3 per hour.

Senior Debug Tools Engineer

Microsoft

Hillsboro, OR • On-site

$113K - $156K/yr

Full-time

Posted 7 days ago


Microsoft rating

8.5

Company rating: 8.5 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

80th of 246 rated software companies


Job description

Overview
Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is the team behind Microsoft's expanding Cloud Infrastructure and responsible for powering Microsoft's "Intelligent Cloud" mission. SCHIE delivers the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Teams, OneDrive, and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide and we are looking for engineers to help achieve that mission.
The Compute Silicon & Manufacturing Engineering (CSME) organization within SCHIE is responsible for design, development, manufacturing and packaging of Microsoft's state-of-the-art computer chips, notably the Azure Cobalt. Our solutions provide sustainable strategic advantages to Microsoft and enable our customers to achieve more.
As Microsoft's cloud business continues to grow the ability to deploy new offerings and hardware infrastructure on time, in high volume with high quality and lowest cost is of paramount importance. To achieve this goal, the DFX (Design for Test & Debug)team is instrumental in defining and elivering operational measures of success for hardware manufacturing, improving the planning process, quality, delivery, scale and sustainability related to Microsoft cloud hardware. We are looking for engineers with a dedicated passion for customer focused solutions, insight and industry knowledge to envision and implement future technical solutions that will manage and optimize the Cloud infrastructure.
We are looking for a Senior Debug SW Tools Engineer to join the team to support our mission as a key role with ensuring Silicon quality.
#SCHIE #CSME
Responsibilities
The candidate for this position will be expected and able to complete the following responsibilities:
  • Design, develop, validate, and maintain silicon debug tools and automation frameworks used during pre-silicon and post-silicon bring-up of Microsoft server-class SoCs.
  • Develop and enhance debug workflows leveraging OpenOCD, Lauterbach TRACE32, JTAG/DAP infrastructure, and related run-control technologies to improve debug efficiency and engineering productivity.
  • Create software utilities, automation scripts, and diagnostic tools using C/C++, Python, and related technologies to support firmware bring-up, silicon validation, crash analysis, and system debugging.
  • Partner closely with silicon architecture, DFT, firmware, validation, platform, and operating system teams to investigate complex hardware-software interactions, root-cause issues, and drive corrective actions.
  • Enable advanced debug capabilities including Coresight-based debug, trace collection, register and memory access, scan dump analysis, UART-based bring-up, crash dump collection, and remote debugging solutions.

Qualifications
Required Qualifications:
  • Doctorate in Electrical Engineering, Computer Engineering, Computer Science, or related field AND 1+ year(s) technical engineering experience
    • OR Master's Degree in Electrical Engineering, Computer Engineering, Computer Science, or related field AND 4+ years technical engineering experience
    • OR Bachelor's Degree in Electrical Engineering, Computer Engineering, Computer Science, or related field AND 5+ years technical engineering experience
    • OR equivalent experience.

Preferred Qualifications:
  • Experience debugging embedded systems, firmware, operating systems, or SoC platforms involving hardware-software integration.
  • 3+ years of programming experience in C/C++ and Python for software development, automation, tooling, or embedded systems.
  • 3+ years of hands-on experience using hardware/software debug tools such as OpenOCD, TRACE32, Arm Development Studio, GDB, or equivalent debugging environments.
  • Experience with Arm architecture, Armv8/Armv9 processors, CoreSight, DAP, ETM, or related debug and trace technologies.
  • Knowledge of Design for Debug (DFD), Design for Test (DFT), scan dump analysis, crash dump collection, or silicon validation methodologies.
  • Experience with server-class SoCs, platform bring-up, firmware development, or post-silicon validation.
  • Experience with Linux kernel debugging, perf, OS based trace, and system performance analysis tools.
  • Familiarity with AMBA protocols such as AXI, AHB, and APB.
  • Experience developing automation frameworks and scalable engineering productivity tools.
  • Experience with firmware bring-up and debugging using UART logs and low-level system diagnostics.
  • Background in Python-based AI development, diagnostic analytics, LLMs, RAG, and large-scale debug data processing could significantly accelerate development of next-generation silicon triage capabilities.

Screening Requirements
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
  • This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide either proof of their country of citizenship or proof of their US. residency or other protected status (e.g., under 8 U.S.C. 1324b(a)(3)) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.

Silicon Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

Sourced by ZipRecruiter

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

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