Wx Jobs (NOW HIRING)

Assistant Director, Workplace Experience - New York

College Board - Global Strategy & Talent

Location:This is an on-site role and requires the candidate to work fromCollegeBoard's New York office 5 days per week.All CB employeesare required tooccasionally travel to meet in person for business purposes.

Role Type:This is a full-time position.

About The Team

The Workplace Experience (WX) Team at College Board creates exceptional environments where employees connect, collaborate, and do their best work. Operating across three office locations, New York City, Reston, and San Juan, the team ensures every workspace is safe, welcoming, and strategically designed to support College Board's mission and culture. The teamis responsible forcreating a workplace experience that helps attract andretaintalent, strengthens employee connection, and supports how people work together across the organization. While the work includes facilities-related responsibilities, the function is much broader and is centered on service, hospitality, culture, and operational excellence.

About The Opportunity

As the Assistant Director, Workplace Experience - New York, you will be the operational heartbeat of College Board's flagship office. You will own the day-to-day service delivery for a high-traffic, high-visibility location that regularly hosts leadership meetings, board events, and cross-organizational gatherings. You willbe responsible forensuring the office runs smoothly, employees and visitors havean exceptionalexperience, and vendors and building partners deliver high-quality service.

This role is a great fit for someone who is energized by keeping things running well, takes pride in delivering excellent service, and is comfortable being the go-to person in the room. You are warm, organized, and dependable. You know how to manage details, follow through consistently, and solve problems as they come up. Critically, you are confident and effective in your communication with senior leaders and executives, able torepresentthe New York office with professionalism, advocate for what the office needs, and navigate those conversations with sound judgment. Supported by a Workplace Experience Coordinator, you will lead office programming, support events, manage vendors and budget, and help build better reporting and processes for the New York location.

In This Role, You Will

NYC Operations Leadership & Service Excellence (40%)

Own day-to-day operational service delivery for our New York Office, ensuring a consistently excellent experience for all employees and visitors.

Serve as the primary point of contact for property management, managing the building relationship including escalations, security coordination, emergency protocols, and building communications.

Oversee meeting and eventlogisticsfor gatherings, VIP visits, and board meetings, ensuring seamless execution.

Manage the NYC office technology ecosystem including space management software, interactive displays, and conferenceroomAV systems.

Ensure compliance with health, safety, and security protocols; serve as office emergency coordinator.

Workplace Programming & Employee Engagement (30%)

Support the NYC workplace programming calendar including Bites @ The Board, Common Hour, cultural celebrations, seasonal events, and welcome experiences for hybrid visitors.

Manage theSharebitefood program including vendorrelationship, menu curation, and budget.

Develop programming calendar aligned with organizational priorities and employee feedback, presenting quarterly plans to Director.

Create andmaintainfeedback loops (post-event surveys, informal check-ins) to continuously improve programming quality and relevance.

Coordinate with Reston and PR counterparts to share best practices andmaintainconsistent programming standards.

Vendor Management & Budget Stewardship (15%)

Manage all NYC vendor relationships (catering, janitorial, AV, office supplies, etc.) with documented SLAs and quarterly performance reviews.

Own the NYC WX operational budget, trackingspendagainst plan and flagging variances proactively.

Evaluate new vendor opportunities and make recommendations toDirectorfor contract decisions.

Process and approve invoices andpurchaseorders withindelegatedauthority.

Data Collection, Synthesis & Reporting (15%)

Collect and synthesize NYC workplace data (spaceutilization, visitor logs, meeting volume, service requests, event attendance) into monthly reports for Director.

Identifytrends and translate observations into practical recommendations for space and programming improvements.

Support Director in building the unified cross-location data dashboard by providing consistent,accurateNYC inputs.

About You

• 2 to 4 years of experience in a hands-on, service-delivery or operations role, with backgrounds in hospitality, retail, food service, facilities coordination, or a similarly fast-paced, customer-facing environment strongly encouraged.

• Experience in a leadership or supervisory capacity, such as shift lead, team lead, or similar, withdemonstratedability to direct others, coordinate a team, and take ownership of outcomes.

• Excellent interpersonal and communication skills, with the confidence to engage senior leaders and executive stakeholders clearly and professionally, advocate for operational needs, and work through competing priorities with good judgment.

• A hospitality-forward, service-first mindset and a genuine ability to make employees and visitors feel welcome and well supported.

• Familiarity with facilities-related basics such as vendor coordination, property management interactions, and certificates of insurance, with the confidence to handle that side of the work independently.

• Strong organizational skills and the ability to manage multiple competing priorities with consistency and follow-through.

• Comfort with workplace tools and technology including Slack, workplace booking systems, AV platforms, and other office operations tools.

• A commitment to supporting and developing less experienced team members.

• Ability tolift upto 50 lbs.

• Ability to work on site 5 days per week in New York City.

• Ability to travel on behalf of College Board business 1 to 3 times per year.

All RolesAtCollege Board Require

• A passion for expanding educational and career opportunities and mission-driven work.

• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.

• Clear and concise communication skills, written and verbal.

• A learner's mindset, commitment to growth, and openness to feedback.

• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.

• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success.

• Authorization to work in the United States for any employer.

About Our Process

Application review will beginimmediatelyand will continue until the position is filled.This role is expected to accept applications for a minimum of 5 business days.

Whilethehiring processmay vary, it generallyincludes:resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise, a panel interview, a conversation with leadership, and reference checks.

What We Offer

AtCollegeBoard, we offer more than a paycheck. We provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive.We'rea self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market.

A Thoughtful ApproachToCompensation

The hiring range for this role is $60,000 to $80,000.

Your exact salary will depend on your experience, and how your background compares to others in similar roles at the College Board.

We aim to make our best offer upfront, rooted in fairness, transparency, and market data.

You'llhave open, transparent conversations about compensation, benefits, and whatit'slike to work atCollegeBoard throughout your hiring process. Check outourcareers pagefor more.

#LI-NYC

#LI-MD1