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Wow Cable Customer Service Jobs (NOW HIRING)

Essintial Enterprise Solutions

Cable Technician

Peoria, IL · On-site

$27 - $30/hr

The Cable Technician is responsible for performing basic low-voltage cabling work and providing on ... customer service to end users, both onsite and remotely. Work Environment Combination of office ...

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How much do wow cable customer service jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for wow cable customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Is WOW a good company to work for?

Wow Cable Customer Service representatives typically work in a fast-paced environment requiring strong communication and problem-solving skills. The company offers training and opportunities for advancement, but employee experiences can vary based on location and management. Overall, it is considered a stable employer within the telecommunications industry.

What career paths can start with customer service?

Starting in customer service, such as a Wow Cable Customer Service role, can lead to careers in sales, technical support, account management, or supervisory positions. Developing communication, problem-solving, and technical skills can facilitate advancement into roles like team lead, trainer, or specialized technician within the telecommunications industry.

What are the key skills and qualifications needed to thrive in the Wow Cable Customer Service position, and why are they important?

To excel as a Wow Cable Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting of cable services is often required. Outstanding candidates display patience, active listening, and a genuine willingness to help others resolve issues. These abilities are essential for quickly addressing customer concerns, ensuring satisfaction, and positively representing the company.

What is the highest paying customer service job?

In customer service roles, executive positions such as Customer Service Director or Vice President of Customer Experience tend to have the highest salaries, often exceeding six figures. These roles typically require extensive experience, leadership skills, and strategic oversight of customer service operations.

What are the typical day-to-day responsibilities for a Wow Cable Customer Service representative?

As a Wow Cable Customer Service representative, your daily tasks typically involve answering incoming calls, assisting customers with billing questions, troubleshooting cable or internet issues, and processing service requests or changes. You'll also document each interaction in company systems and may follow up with customers to ensure their issues are fully resolved. This role often requires working closely with technicians, sales teams, and other departments to provide efficient, coordinated support. You'll play a crucial part in delivering a positive customer experience and maintaining WOW!'s reputation for excellent service.

Is WOW cable still in business?

WOW Cable Customer Service representatives work for a company that is still in operation. WOW remains a provider of cable, internet, and phone services, and the company continues to serve customers in various regions. Job seekers can find opportunities in customer support, technical assistance, and sales roles within the organization.

What is a Wow Cable Customer Service job?

A Wow Cable Customer Service job involves assisting customers with inquiries, troubleshooting technical issues, managing billing concerns, and providing information about WOW! services. Representatives handle phone calls, emails, or chats to ensure a seamless customer experience. Strong communication skills, problem-solving abilities, and knowledge of WOW! products are essential. The role may also involve upselling or offering promotional deals to customers.

More about Wow Cable Customer Service jobs
What cities are hiring for Wow Cable Customer Service jobs? Cities with the most Wow Cable Customer Service job openings:
What states have the most Wow Cable Customer Service jobs? States with the most job openings for Wow Cable Customer Service jobs include:
What job categories do people searching Wow Cable Customer Service jobs look for? The top searched job categories for Wow Cable Customer Service jobs are:
Wow Cable Customer Service jobs near you
Infographic showing various Wow Cable Customer Service job openings in the United States as of June 2026, with employment types broken down into 14% As Needed, 14% Full Time, 14% Temporary, and 58% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Cable Technician

Cable Technician

Essintial Enterprise Solutions LLC

Scranton, PA

$27 - $30/hr

Other

Posted 19 days ago

Job description

Description

Position Summary

Possibility of work extending beyond this. Dates of work 6/8/2026 - 7/13/2026. Full-time hours/day shift hours.

The Cable Technician I is responsible for performing basic low-voltage cabling work and providing on-site technical support for end users. This role supports daily IT operations, including troubleshooting workstation issues, installing and maintaining cabling infrastructure, and ensuring reliable connectivity at customer or internal locations. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced environment.
Responsibilities

- Install, terminate, and test Cat5e/Cat6 network cabling following industry standards.

- Perform cable routing, dressing, labeling, and documentation.

- Assist with installation of racks, patch panels, faceplates, and related hardware.

- Troubleshoot connectivity issues related to cabling infrastructure.

- Follow safety protocols and maintain a clean work environment on job sites.

- Provide hands-on technical support for desktops, laptops, printers, mobile devices, and peripherals.

- Perform troubleshooting for hardware, software, and network connectivity issues.

- Assist with workstation setup, imaging, upgrades, and deployments.

- Support user account setup, password resets, and basic application support.

- Document work performed in ticketing systems and escalate issues as needed.

- Provide excellent customer service to end users, both onsite and remotely.

Work Environment

Combination of office, industrial, and customer site settings. Role may require travel between sites and flexible hours based on project needs.

Requirements

Qualifications

- 1+ years of experience in cabling, IT support, or a related technical role.

- Basic understanding of network cabling standards (TIA/EIA).

- Familiarity with Windows OS, basic networking, and common IT troubleshooting steps.

- Ability to use cabling and hand tools (punch-down tools, testers, drills, etc.).

- Strong communication and customer service skills.

- Ability to lift up to 50 lbs and work in various environments.

- Valid driver's license may be required depending on job site needs.

Preferred Skills

- Experience with ticketing systems

- Basic understanding of switches, access points, and network equipment.

- Certifications such as CompTIA A+, Network+, or entry-level cabling certificates.

#EES25

Required tools:

8ft AND 12ft ladder

Label Maker

Laser Measurement Tool

RJ 45 Crimp tool

Smart phone

Flashlight - not the one on the phone

Fish Tape / Glow Rods

Cordless drill

Ethernet cable tester that displays output of all 8 pins simultaneous

Cable toner

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