Service Coordinator
Position Summary
As the first point of contact for Workforce Solutions Gulf Coast customers, the
Service Coordinator plays a key role in ensuring a seamless and supportive
experience for customers entering the Workforce Solutions career office and
utilizing the resource room. Positioned at both the office entry and within the
resource area, the Service Coordinator helps customers navigate available
services, use self-service technology, and access tools for job search and career
exploration. This role contributes to overall service flow, technology access, and
customer readiness by maintaining an organized environment and providing
hands-on guidance.
Key Responsibilities
• Greet and direct customers upon entry, identifying service needs and
assisting with navigation of the career office.
• Provide resource room support, helping customers use computers, printers,
scanners, and workforce tools (e.g., WorkInTexas.com).
• Assist with resume printing, job application processes, and accessing labor
market information.
• Ensure proper customer check-in and documentation in systems such as
WorkInTexas.com.
• Distribute program brochures, forms, and materials related to workforce
programs, orientations, and events.
• Maintain the functionality and cleanliness of resource room equipment and
materials.
• Monitor customer flow and technology use, offering assistance to ensure
meaningful participation in self-service activities.
• Collaborate with Career Office staff to support appointments, workshops,
and referrals.
• Document customer interactions accurately to maintain data integrity and
compliance with service requirements.
• Assist with logistics and setup for in-office events, orientations, or hiring
fairs as needed.
Preferred Qualifications:
• High school diploma or GED required; associate degree preferred.
• One year of experience in customer service, administrative support, or help
desk role, preferably in a workforce development or public service
environment.
• Familiarity with computers, common web-based applications, and office
equipment.
• Ability to communicate clearly and effectively with diverse populations.
• Strong problem-solving, multitasking, and interpersonal skills