ZipRecruiter

Log In

1

Workforce Supervisor Jobs (NOW HIRING)

Surge Staffing

Onsite Supervisor

Opelika, AL · On-site

$43K - $44K/yr

The Workforce Supervisor is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position: 1) delivers ...

Surge Staffing

Onsite Supervisor

Opelika, AL

$43K - $44K/yr

The Workforce Supervisor is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position: 1) delivers ...

Montgomery County

Workforce Specialist I/II

Dayton, OH · On-site

$46K - $64K/yr

Position Overview Under the general supervision of a Workforce Supervisor, Workforce Program Coordinator, Workforce Manager, or higher level administrator, provides essential functions by ...

Bechtel

Workforce Development Supervisor

Cheyenne, WY · On-site

The Workforce Services Supervisor oversees workforce services operations supporting project staffing, onboarding, accreditation, workforce data management, personnel administration, training ...

Bechtel

Workforce Development Supervisor

Cheyenne, WY · On-site

The Workforce Services Supervisor oversees workforce services operations supporting project staffing, onboarding, accreditation, workforce data management, personnel administration, training ...

previous pagenext page

Showing results 21-40

All JobsWorkforce Supervisor Jobs

Workforce Supervisor information

See salary details

$25K

$76.4K

$162K

How much do workforce supervisor jobs pay per year?

As of Aug 20, 2026, the average yearly pay for workforce supervisor in the United States is $76,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $92,000.00 per year, depending on experience, location, and employer.

What does a workforce supervisor do?

A Workforce Supervisor is responsible for overseeing and managing a team of employees to ensure efficient operation and productivity. They handle scheduling, monitor performance, provide training and support, and address any issues that may arise within the team. Their role often involves coordinating with other departments, implementing company policies, and ensuring that organizational goals are met. Workforce Supervisors play a key part in maintaining high morale and effective communication among staff.

What are the key skills and qualifications needed to thrive as a workforce supervisor?

To thrive as a Workforce Supervisor, you need strong leadership abilities, workforce management experience, and a background in scheduling or operations, often supported by a relevant degree or supervisory experience. Familiarity with workforce management software (such as Kronos or NICE), reporting tools, and scheduling systems is typically required. Excellent communication, problem-solving, and conflict resolution skills help build effective teams and address workforce challenges proactively. These skills ensure optimal staffing, efficient operations, and a positive work environment, which are crucial for meeting organizational goals.

How does a workforce supervisor typically collaborate with other departments to ensure effective staffing levels?

A Workforce Supervisor regularly communicates with department managers and HR to assess staffing needs, forecast demand, and address scheduling gaps. They often participate in cross-functional meetings to discuss workload projections, adjust resource allocations, and ensure coverage during peak periods or special projects. This collaborative approach helps maintain operational efficiency and provides opportunities to develop strong working relationships with various teams across the organization.

What is the difference between Workforce Supervisor vs Workforce Coordinator?

AspectWorkforce SupervisorWorkforce Coordinator
CredentialsHigh school diploma or equivalent; some roles may require certifications in workforce developmentHigh school diploma or equivalent; certifications are less common
Work EnvironmentSupervises staff, manages daily operations, and oversees workforce programsCoordinates activities, assists with program implementation, and supports workforce initiatives
Employer & Industry UsageUsed in government agencies, staffing firms, and large organizationsCommon in nonprofit organizations, government programs, and community services

The main difference is that Workforce Supervisors oversee staff and daily operations, while Workforce Coordinators focus on supporting program activities and coordination. Both roles require similar credentials but differ in responsibilities and scope within the workforce development field.

What states have the most Workforce Supervisor jobs?

States with the most job openings for Workforce Supervisor jobs include:

What job categories do people searching Workforce Supervisor jobs look for?

The top searched job categories for Workforce Supervisor jobs are:

Workforce Supervisor jobs near you
Infographic showing various Workforce Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $76,417 per year, or $36.7 per hour.

Scheduler BR Workforce Management

Advanced Call Center Technologies LLC

Blountville, TN • On-site

Full-time

Re-posted 7 days ago

Advanced Call Center Technologies rating

4.2

Company rating: 4.2 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

65th of 71 rated call and contact centers

Job description

Workforce Scheduler
Department: Workforce Management (WFM)
Reports To: Workforce Supervisor
Position Overview
The Workforce Scheduler is responsible for creating, maintaining, and optimizing staff schedules for a large call center of 12,000+ employees. This role ensures accurate scheduling to meet customer demand, achieve service level goals, and maintain compliance with labor agreements and company policies. The scheduler will collaborate with operations leaders and workforce management teams to balance efficiency, fairness, and employee satisfaction.
Key Responsibilities
Scheduling & Shift Management
-Update and maintain Client IDPs
-Develop, publish, and maintain accurate employee schedules across multiple lines of business, shifts, and locations.
- Allocate shifts based on forecasted demand, staffing requirements, employee availability, and labor rules.
- Manage schedule changes, including shift swaps, time-off requests, overtime assignments, and exceptions.
- Ensure schedules comply with local labor laws, union agreements (if applicable), and company policies.
Real-Time Adjustments
- Monitor intraday performance and collaborate with real-time analysts to make adjustments to schedules as needed.
- Respond quickly to unexpected call volume spikes, absenteeism, or system outages by adjusting breaks, lunches, or reassigning staff.
Collaboration & Communication
- Partner with operations leaders, supervisors, and workforce planners to align schedules with staffing plans and service goals.
- Serve as a point of contact for scheduling-related questions and concerns from employees and managers.
- Communicate scheduling policies, guidelines, and updates clearly to employees and stakeholders.
Data Management & Reporting
- Maintain scheduling data within workforce management systems (e.g., NICE IEX, Verint, Aspect).
- Track schedule adherence, time-off balances, and exception codes.
- Produce reports on scheduling accuracy, utilization, and adherence to identify trends and opportunities for improvement.
Qualifications
Education & Experience
- High school diploma or equivalent required (Bachelor's degree preferred).
- 2-4 years of experience in workforce scheduling, call center operations, or workforce management.
- Experience working in large-scale call centers (5,000+ employees preferred).
Skills & Competencies
- Proficiency in workforce management systems (e.g., NICE IEX, Verint, Aspect).
- Strong organizational skills with attention to detail and accuracy.
- Ability to balance operational needs with employee preferences fairly.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills, with the ability to react quickly in a fast-paced environment.
- Intermediate to advanced Excel or reporting tool skills.
Key Performance Indicators (KPIs)
- Schedule accuracy and coverage percentage.
- Schedule adherence and shrinkage management.
- Overtime and under-time utilization.
- Employee satisfaction with scheduling processes.
- Service level consistency.

What Advanced Call Center Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply