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Workforce Manager Jobs in Toronto, ON (NOW HIRING)

Weir

Time and Attendance Analyst

Mississauga, ON · Remote

Serve as a trusted advisor on workforce management processes and configuration. Facilitate design and configuration review sessions, work closely with implementation partners to ensure accurate ...

BIMM

Senior Resource Manager

Toronto, ON · Hybrid

The Senior Resource Manager also leads forward-looking workforce planning by translating the client, business development, and financial pipeline into actionable resource and hiring plans. This ...

Teleperformance

Operations Manager

Toronto, ON

CA$52K/yr

Join Teleperformance, where our world-class workforce and innovative solutions drive success ... About the Job The Operations Manager is accountable for end-to-end performance of the assigned ...

MedMatch Recruitment

Director of Operations

Toronto, ON · On-site

CA$110K - CA$125K/yr

Proficiency with Workforce Management Systems, Applicant Tracking Systems, Microsoft 365, Customer Relationship Management Systems, and Operational Reporting Tools. Core Competencies Sense of Urgency ...

Teleperformance

Operations Manager

Toronto, ON

CA$52K/yr

Join Teleperformance, where our world-class workforce and innovative solutions drive success ... About the Job The Operations Manager is accountable for end-to-end performance of the assigned ...

MedMatch Recruitment

Director of Operations

Toronto, ON

CA$110K - CA$125K/yr

Proficiency with Workforce Management Systems, Applicant Tracking Systems, Microsoft 365, Customer Relationship Management Systems, and Operational Reporting Tools. Core Competencies Sense of Urgency ...

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Workforce Manager information

See Toronto, ON salary details

$20.5K

$61.5K

$115K

How much do workforce manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for workforce manager in Toronto, ON is $61,499.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,239.00 and $68,235.00 per year, depending on experience, location, and employer.

What is a workforce manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What are the key skills and qualifications needed to thrive as a workforce manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

How does a workforce manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

What degree do you need for workforce management?

A workforce manager typically needs at least a bachelor's degree in fields such as business administration, human resources, or management. Relevant skills include data analysis, communication, and familiarity with workforce management software; some roles may prefer or require a master's degree or professional certification.
More about Workforce Manager jobs

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What job categories do people searching Workforce Manager jobs in Toronto, ON look for?

The top searched job categories for Workforce Manager jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Workforce Manager jobs?

Cities near Toronto, ON with the most Workforce Manager job openings:

Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution, with an average salary of $61,499 per year, or $29.6 per hour.

Consultant, Strategic Workforce Planning Analytics

CIBC US

Toronto, ON • Hybrid

Full-time

Retirement

Posted 6 days ago

Job description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Whatyou'llbe doing

The Workforce Strategy & Transformation team is focused on reimagining the future of work to support CIBC's long-term priorities and ensure we have the talent, skills, and capabilities needed for today and tomorrow. As a Consultant, Strategic Workforce Planning (SWP) Analytics, reporting to the AVP, Workforce Strategy & Transformation,you'llplay a key role in advancing strategic workforce planning and transformation initiatives through strong data management, analytics, visualization, and insight delivery.You'lllead the end-to-end SWP data and analytics process, helpingmaintainalignment between Workday workforce data and SWP datasets managed outside of Workday.You'llensure data integrity by applying consistent definitions, mapping, assumptions, and outputs, while translating complex information into clear, meaningful insights for stakeholders.You'llalso look beyond current processes toidentifyinnovative, scalable tools and approaches that enhance enterprise-wide SWP data collection, reporting, and visualization. In addition,you'llsupport broader team priorities through ad hoc analysis, research, project coordination, executive-ready presentations, and contributions to workforce transformation strategy work.

At CIBC we enable the work environment mostoptimalfor you to thrive in your role.You'llhave the flexibility to manage your work activities within a hybrid work arrangement whereyou'llspend 1-3 days per week on-site, while other days will be remote

Howyou'llsucceed

  • Manage workforce data- Extract, clean, map, reconcile, andvalidatecomplex workforce datasets from Workday and SWP sources outside of Workday. Maintain strong documentation, quality controls, and repeatable processes to support planning and executive reporting.

  • Deliver meaningful insights- Translate workforce data into clear analysis, dashboards, and executive-ready reporting thatsupportplanning and decision-making. Use strong visualization and storytelling skills to make complex information relevant and actionable.

  • Advance analytics capabilities-Identifyopportunities to improve current processes through automation, scalable tools, and modern reporting approaches that strengthen enterprise-wide SWP data collection, access, and self-serve reporting.

  • Support strategic execution- Provide project management and coordination support across Workforce Strategy & Transformation initiatives by helping manage workplans, timelines, dependencies, and key milestones, whileidentifyingrisks and roadblocks.

  • Generate research-based analysis- Analyze internal workforce data and external market trends to develop insights that inform workforce transformation strategies and business planning.

  • Build strong partnerships- Collaborate with stakeholders across Human Resources and the business to understand requirements, respond to ad hoc requests, and support shared goals through high-quality analysis and delivery.

Who you are

  • You candemonstrateexperience in data management,analytics, and visualization, including working with complex datasets, managing data in Microsoft Access, and developing dashboards in Power BI.It'san asset if you have experience with Structured Query Language (SQL), SAS, Databricks, Alteryx, Tableau, or similar tools.

  • You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.You organize, analyze, and visualize data clearly and accurately, and develop reports, dashboards, and executive-ready materials that support decision-making.

  • You know that details matter. You notice things that othersdon't. Your critical thinking skills help to inform your decision making.

  • You thrive in ambiguity and are driven by curiosity.You quickly absorb information, explore implications, and turn findings into insights that moveworkforward.

  • You act like an owner. You thrive whenyou'reempowered to take initiative, go above and beyond, and deliver results.

  • You'remotivated by collective success.You know that teamwork can transforma good ideainto a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

  • Values matter to you.You bring your real self to work, and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

  • CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

  • We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 34th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Collaboration, Communication, Continuous Improvement, Curiosity, Data Analysis, Data Governance, Data Management, Data Visualization, Exercises Judgment, Microsoft Access, Microsoft Power Business Intelligence (BI), People Analytics, Problem Solving, Project Management, Relationship Building, Researching, Strategic Workforce Planning

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