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Workforce Manager Jobs in Springfield, IL (NOW HIRING)

Memorial Health

924, MGR, PAYROLL

Springfield, IL · On-site

$43.71 - $67.76/hr

Must possess working knowledge of applicable system applications, including but not limited to: workforce management, payroll and general ledger systems and Microsoft Office applications.

NEOGOV

Data Analyst 26-03

Springfield, IL · On-site

NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA ...

NEOGOV

Data Analyst 23-E-36

Springfield, IL · On-site

NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA ...

Valmont Industries, Inc.

General Manager

Franklin, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are the modern workforce. Are you ready to move the world forward? Apply now. A Brief Summary of This Position : This General Manager position has full Profit/Loss (P/L) responsibility for the ...

Pizza Hut

General Manager

Chatham, IL

$55K - $68K/yr

  • Medical

  • Retirement

  • PTO

Pizza Hut Restaurant General Manager - Grow your career while making your customers and employees ... We are committed to creating a diverse and inclusive workforce and providing reasonable ...

Pizza Hut

General Manager

Springfield, IL

$55K - $68K/yr

  • Medical

  • Retirement

  • PTO

Pizza Hut Restaurant General Manager - Grow your career while making your customers and employees ... We are committed to creating a diverse and inclusive workforce and providing reasonable ...

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All JobsWorkforce JobsWorkforce Manager JobsWorkforce Manager Jobs in Springfield, IL

Workforce Manager information

See Springfield, IL salary details

$24.8K

$75.7K

$160.6K

How much do workforce manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for workforce manager in Springfield, IL is $75,737.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $91,200.00 per year, depending on experience, location, and employer.

How does a workforce manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What are the key skills and qualifications needed to thrive as a workforce manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

What is a workforce manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

More about Workforce Manager jobs

What job categories do people searching Workforce Manager jobs in Springfield, IL look for?

The top searched job categories for Workforce Manager jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Workforce Manager jobs?

Cities near Springfield, IL with the most Workforce Manager job openings:

Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Springfield, IL as of July 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $75,737 per year, or $36.4 per hour.

Resource Mgmt Analyst

Health Care Service Corporation

Springfield, IL • On-site

$41K - $92K/yr

Full-time

Medical, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job SummaryThis Position Is Responsible For Reviewing And Managing Real-Time/Intraday Workforce Management Of Front Or Back Office Functions. Reviewing And Analyze Reporting To Improve Caller Experience, Work Queue Management And Front Line Production Staff Performance Management To Optimize Back Office And Call Center Operational Activity. Ability To Travel.
Job Description
*Review and manage real-time/intraday workforce management of front or back office functions.
*Monitor daily SLAs, productivity, adherence to schedules, adjust schedules as necessary, escalate issues and make recommendations.
*Monitor aging claim and non-claim inquiries, distribute aged inventory workloads, ensure inventory levels are at safe levels and coordinate staffing to meet inventory goals. Process open adjustments.
*Monitor inventory levels, aging, PDI and adjust work mix as necessary, escalate aged issues and make recommendations.
*Complete analysis of inventory management activities, including; coordinating assignments for staff, budget and staffing information, interpreting inventory, performing cost-benefit analysis.
*Review and analyze data to improve caller experience, work queue management and front line production staff performance.
*Utilize Workforce Management tool to identify opportunities to better manage inventory, staffing levels and overall workload.
*Utilize problem solving and analytical skills to design and recommend process improvements.
*Assist with preparation of key strategic and day-to-day reporting materials that will be presented to executive, managerial and front line partners.
*Collaborate with workforce planning team, business solutions, analytics, etc.

Required Job Qualifications:
*Bachelor degree or 4 years of business experience.
*2 years of experience in a claims or customer service.
*Interpersonal and organizational skills.
*Analytical and problem solving skills.
*Clear and concise written and verbal communication skills.
Preferred Job Qualifications:
*Bachelor degree.
*Blue Chip experience.
*Experience with Workforce Management software (scheduling, performance tracking, reporting).
*2 years of experience in Workforce Management planning in a contact center with at least 50 employees.
*Ability to travel.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range$41,700.00 - $92,800.00

Exact compensation may vary based on skills, experience, and location.

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