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Workforce Manager Jobs in Miami, FL (NOW HIRING)

Alorica

Workforce Supervisor

Hialeah, FL · Remote

Workforce Supervisor Location : Remote Employment Type : Full Time Reporting to : Workforce ... Lead and manage the team. * Be the POC of the team in the MBRs and weekly meetings between the ...

New

Hypower, LLC.

Workforce Agency

Fort Lauderdale, FL · On-site

Hypower Workforce Agency Job Posting Equal Opportunity Employer, including disabled and veterans. If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose ...

Alorica

Workforce Supervisor

Hialeah, FL · On-site +1

Workforce Supervisor Location : Remote Employment Type : Full Time Reporting to : Workforce ... Lead and manage the team. * Be the POC of the team in the MBRs and weekly meetings between the ...

New

JCS AND MASADA

Workforce Support Coordinator

Miami, FL · On-site

$23 - $26/hr

The Workforce Support Coordinator is responsible for supporting workforce management functions within the Contact Center. This position coordinates staff scheduling, monitors coverage, and assists ...

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All JobsWorkforce JobsWorkforce Manager JobsWorkforce Manager Jobs in Miami, FL

Workforce Manager information

See Miami, FL salary details

$23.9K

$73.1K

$154.9K

How much do workforce manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for workforce manager in Miami, FL is $73,089.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,400.00 and $88,000.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Workforce Manager, salaries of $300,000 or more are typically found in senior leadership roles such as Director or Vice President of Human Resources or Operations, especially in large organizations. High compensation may also be available in specialized consulting, executive roles, or industries with high demand for strategic workforce planning, often requiring extensive experience and advanced certifications. These positions usually involve overseeing large teams, implementing organizational strategies, and utilizing advanced HR or management tools.

How does a Workforce Manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What are the key skills and qualifications needed to thrive as a Workforce Manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

What does a workforce manager do?

A workforce manager oversees staffing, scheduling, and resource allocation to ensure operational efficiency. They analyze workforce data, coordinate with departments, and use tools like scheduling software to meet organizational goals. Strong communication and analytical skills are essential for this role.

What Is a Workforce Manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

What is the role of a workforce manager?

A workforce manager oversees staffing, scheduling, and resource allocation to ensure that an organization meets its operational goals. They analyze workforce data, coordinate with HR and department managers, and often use workforce management software to optimize productivity and labor costs.

What is the WFM salary?

The salary for a Workforce Manager typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. Many roles also include benefits such as health insurance and performance bonuses, and require skills in workforce planning, analytics, and scheduling tools.
More about Workforce Manager jobs
What are the most commonly searched types of Workforce jobs in Miami, FL? The most popular types of Workforce jobs in Miami, FL are:
What job categories do people searching Workforce Manager jobs in Miami, FL look for? The top searched job categories for Workforce Manager jobs in Miami, FL are:
What cities near Miami, FL are hiring for Workforce Manager jobs? Cities near Miami, FL with the most Workforce Manager job openings:
Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Miami, FL as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $73,089 per year, or $35.1 per hour.

Workforce Planning Manager

The Ritz Carlton Yacht Collection

Fort Lauderdale, FL • On-site

Full-time

Posted 17 days ago

Job description

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.
By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.
The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
Key Responsibilities
Workforce Strategy & Planning
  • Develop and execute enterprise-wide workforce management strategies aligned with business goals and service level targets.
  • Own long-term capacity planning includes budget modeling, hiring plans, and scenario analysis.
  • Partner with Sales, Finance and Operations to align staffing plans with financial forecasts and growth projections.

Forecasting & Capacity Modeling
  • Lead short-term and long-term forecasting across multiple channels.
  • Build and continuously refine forecasting models using historical data, trends, and business drivers.
  • Conduct scenario planning to support peak periods, seasonality, and business changes.

Headcount & Staffing Optimization
  • Oversee headcount planning, ensuring optimal staffing levels to meet SLAs while controlling labor costs.
  • Analyze staffing gaps, shrinkage, and attrition trends to proactively adjust hiring and scheduling strategies.

Drive continuous improvement in workforce efficiency and utilization.
  • Scheduling & Real-Time Management
  • Ensure effective scheduling practices that balance service levels, agent experience, and operational constraints.
  • Oversee real-time adherence, intraday performance, and contingency planning.
  • Implement tools and processes to improve real-time decision-making.

People Leadership & Team Development
  • Lead, mentor, and develop a team of WFM managers, analysts, and schedulers.
  • Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.
  • Establish clear KPIs and development plans for team members.

Technology & Process Optimization
  • Own and optimize WFM systems (e.g., NICE, Verint, Genesys, etc.).
  • Drive automation, reporting enhancements, and process improvements.
  • Ensure data integrity and reporting accuracy across all WFM functions.

Cross-Functional Collaboration
  • Partner closely with Operations, HR, Finance, and IT to align workforce strategies with business needs.
  • Provide insights and recommendations to senior leadership on staffing, performance, and operational risks.

Key Qualifications
  • 8-12+ years of workforce management experience in a high-volume contact center environment.
  • 3-5+ years in a leadership role managing WFM teams.
  • Proven expertise in forecasting, capacity planning, and headcount modeling.
  • Strong analytical skills with experience using WFM tools and data visualization platforms.
  • Deep understanding of contact center metrics (e.g., service level, AHT, occupancy, shrinkage).
  • Experience managing multi-channel and/or global contact center operations preferred.
  • Excellent leadership, communication, and stakeholder management skills.
  • Bachelor's degree required; advanced degree or certifications (e.g., Six Sigma, WFM certifications) preferred.

Key Competencies
  • Strategic thinking and problem-solving
  • Data-driven decision-making
  • Leadership and team development
  • Operational excellence
  • Change management
  • Cross-functional influence

Success Metrics
  • Achievement of service level and response time targets
  • Forecast accuracy and schedule efficiency
  • Labor cost optimization
  • Employee engagement and retention within WFM team
  • Continuous improvement in operational KPIs

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

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