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Workforce Manager Jobs in Detroit, MI (NOW HIRING)

Stefanini

Workforce Management Consultant

Dearborn, MI · On-site

Stefanini is looking for a Workforce Management Consultant(Dearborn, MI) For quick apply, please reach out to Adil Khan at / We are seeking a Senior Technical Engineer to serve as a subject matter ...

TaskUs

WFM - Supervisor (RTM)

Novi, MI · On-site

$50K - $74K/yr

You will report directly to the WFM RTA Manager and help execute the overarching workforce strategy. Because this role supports dynamic, high-stakes environments, we are specifically looking for ...

TaskUs

WFM - Supervisor (RTM)

Novi, MI

$50K - $74K/yr

You will report directly to the WFM RTA Manager and help execute the overarching workforce strategy. Because this role supports dynamic, high-stakes environments, we are specifically looking for ...

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Showing results 1-20

All JobsWorkforce JobsWorkforce Manager JobsWorkforce Manager Jobs in Detroit, MI

Workforce Manager information

See Detroit, MI salary details

$22.9K

$69.9K

$148.2K

How much do workforce manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for workforce manager in Detroit, MI is $69,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $84,200.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Workforce Manager, salaries of $300,000 or more are typically found in senior leadership roles such as Director or Vice President of Human Resources or Operations, especially in large organizations. High compensation may also be available in specialized consulting, executive roles, or industries with high demand for strategic workforce planning, often requiring extensive experience and advanced certifications. These positions usually involve overseeing large teams, implementing organizational strategies, and utilizing advanced HR or management tools.

How does a Workforce Manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What are the key skills and qualifications needed to thrive as a Workforce Manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

What does a workforce manager do?

A workforce manager oversees staffing, scheduling, and resource allocation to ensure operational efficiency. They analyze workforce data, coordinate with departments, and use tools like scheduling software to meet organizational goals. Strong communication and analytical skills are essential for this role.

What Is a Workforce Manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

What is the role of a workforce manager?

A workforce manager oversees staffing, scheduling, and resource allocation to ensure that an organization meets its operational goals. They analyze workforce data, coordinate with HR and department managers, and often use workforce management software to optimize productivity and labor costs.

What is the WFM salary?

The salary for a Workforce Manager typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. Many roles also include benefits such as health insurance and performance bonuses, and require skills in workforce planning, analytics, and scheduling tools.
More about Workforce Manager jobs
What are the most commonly searched types of Workforce jobs in Detroit, MI? The most popular types of Workforce jobs in Detroit, MI are:
What job categories do people searching Workforce Manager jobs in Detroit, MI look for? The top searched job categories for Workforce Manager jobs in Detroit, MI are:
What cities near Detroit, MI are hiring for Workforce Manager jobs? Cities near Detroit, MI with the most Workforce Manager job openings:
Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Detroit, MI as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $69,921 per year, or $33.6 per hour.
Workforce Manager Strategy Consultant

Workforce Manager Strategy Consultant

CrossFire Group

Detroit, MI • Hybrid

$75 - $83/hr

Part-time, Contractor

Posted 29 days ago

Job description

Workforce Management Strategy Consultant

Location: Detroit, MI preferred | Remote considered with travel to Detroit as needed
Schedule: Part-time, approximately 15 hours per week
Contract Length: Approximately 560 total hours, estimated 8 to 9 months
Pay Rate: $75.00 to $83.00 per hour
Work Arrangement: Hybrid

Our client is seeking an experienced Workforce Management Strategy Consultant to support workforce capacity planning, operational strategy, and performance management across a large customer service environment. This part-time consulting role is ideal for a senior WFM leader with deep experience in contact center operations, IEX NICE, forecasting, scheduling, real-time management, and global BPO partnerships.

In this role, you will help guide workforce planning strategy for a large-scale operation supporting nearly 1,000 representatives across domestic teams and global BPO partners in Egypt and the Philippines. The consultant will partner closely with executive and operational leaders to improve workforce efficiency, support service level performance, and provide actionable insights through reporting, analytics, and strategic planning.

Key Responsibilities

  • Develop and support workforce management strategies aligned with business objectives, service level agreements, and operational goals.
  • Lead forecasting, capacity planning, and scheduling strategy to ensure appropriate staffing levels across domestic and global operations.
  • Support real-time management processes and provide guidance to teams monitoring workforce performance and daily operational needs.
  • Partner with BPO vendors in Egypt and the Philippines to ensure alignment with performance expectations, contractual requirements, penalties, and incentives.
  • Use IEX NICE, Power BI, and workforce analytics to track trends, identify opportunities, and recommend improvements.
  • Provide reporting and insights to senior leadership related to performance, workforce efficiency, staffing needs, and operational risks.
  • Collaborate with executives, operational leaders, and cross-functional stakeholders to address workforce challenges and support strategic initiatives.
  • Assist with workforce budgeting and cost management tied to a nearly $40 million workforce budget.

Qualifications

  • Bachelor’s degree in Business Administration, Human Resources, or a related field required. Master’s degree or MBA preferred.
  • Minimum of 10 years of workforce management experience, including at least 5 years in a senior, strategic, or managerial WFM role.
  • Strong experience supporting large-scale contact center or customer service operations.
  • Experience managing or partnering with offshore BPO operations is required.
  • Hands-on experience with IEX, NICE, and Power BI.
  • Strong forecasting, scheduling, real-time management, reporting, analytics, and capacity planning experience.
  • Proven ability to translate workforce data into actionable business recommendations.
  • Excellent communication, leadership, stakeholder engagement, and executive presentation skills.
  • Ability to manage multiple priorities in a fast-paced, dynamic environment.
  • Green Belt Certification required. Black Belt Certification preferred.
  • Experience in the energy sector or a similar regulated industry is preferred.

Why This Opportunity Stands Out

This is a high-impact, part-time consulting opportunity for a senior Workforce Management professional who enjoys strategy, analytics, and executive-level partnership. The role offers strong hourly compensation, a flexible part-time schedule, and the opportunity to support a large, complex customer service operation with both domestic and global workforce teams.

Qualified candidates are encouraged to apply for immediate consideration.

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