We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce ...
We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce ...
Workforce Management Analyst
Fayetteville, NC · On-site
$13/hr
We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce ...
Workforce Management Analyst
Fayetteville, NC · On-site
$13/hr
We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce ...
Supervisor Workforce Planning
Allentown, PA · On-site
Overview Reporting to the Manager, Workforce Management, the Workforce Management Supervisor is responsible for implementing policy, improving performance, and providing leadership to the Workforce ...
Supervisor Workforce Planning
Allentown, PA · On-site
Overview Reporting to the Manager, Workforce Management, the Workforce Management Supervisor is responsible for implementing policy, improving performance, and providing leadership to the Workforce ...
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
Analyst, Workforce Management
Hollywood, MD · On-site
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
Analyst, Workforce Management
Hollywood, MD · On-site
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
Analyst, Workforce Management
Groton, CT · On-site
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
Analyst, Workforce Management
Groton, CT · On-site
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
Analyst, Workforce Management
Leonardtown, MD · On-site
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
Analyst, Workforce Management
Leonardtown, MD · On-site
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
Analyst, Workforce Management
Aiken, SC · On-site
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
Analyst, Workforce Management
Aiken, SC · On-site
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
Analyst, Workforce Management
Saluda, VA · On-site
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
Analyst, Workforce Management
Saluda, VA · On-site
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
Analyst, Workforce Management
Grasonville, MD · On-site
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
Analyst, Workforce Management
Grasonville, MD · On-site
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
Analyst, Workforce Management
Miramar, FL · On-site
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
Analyst, Workforce Management
Miramar, FL · On-site
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
Analyst, Workforce Management
Cumberland, MD · On-site
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
Analyst, Workforce Management
Cumberland, MD · On-site
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
Analyst, Workforce Management
Berwick, PA · On-site
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
Analyst, Workforce Management
Berwick, PA · On-site
... Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday ...
Manager, Workforce Management
$100K - $120K/yr
Minimum of 2 years of experience in a Management/Supervisory level position required. * Minimum of 2 years of experience leading or managing a team of Workforce Analysts preferred. * Experience with ...
Manager, Workforce Management
$100K - $120K/yr
Minimum of 2 years of experience in a Management/Supervisory level position required. * Minimum of 2 years of experience leading or managing a team of Workforce Analysts preferred. * Experience with ...
Manager, Workforce Management
Anaheim, CA · On-site
$100K - $120K/yr
Minimum of 2 years of experience in a Management/Supervisory level position required. * Minimum of 2 years of experience leading or managing a team of Workforce Analysts preferred. * Experience with ...
Manager, Workforce Management
Anaheim, CA · On-site
$100K - $120K/yr
Minimum of 2 years of experience in a Management/Supervisory level position required. * Minimum of 2 years of experience leading or managing a team of Workforce Analysts preferred. * Experience with ...
Workforce Management Supervisor information
See salary details
$26.5K - $44.4K
5% of jobs
$44.4K - $62.3K
16% of jobs
$66K is the 25th percentile. Wages below this are outliers.
$62.3K - $80.2K
19% of jobs
The median wage is $95.7K / yr.
$80.2K - $98.1K
12% of jobs
$98.1K - $116K
11% of jobs
$116K - $134K
9% of jobs
$140.4K is the 75th percentile. Wages above this are outliers.
$134K - $151.9K
9% of jobs
$151.9K - $169.8K
6% of jobs
$169.8K - $187.7K
6% of jobs
$187.7K - $205.6K
3% of jobs
$205.6K - $223.5K
3% of jobs
$26.5K
$115.4K
$223.5K
How much do workforce management supervisor jobs pay per year?
As of Jun 15, 2026, the average yearly pay for workforce management supervisor in the United States is $115,406.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $150,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Workforce Management Supervisor, and why are they important?
To thrive as a Workforce Management Supervisor, you need expertise in forecasting, scheduling, and analytics, typically supported by a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is often required. Strong leadership, problem-solving, and communication abilities are crucial for motivating teams and coordinating with stakeholders. These skills ensure optimal staffing, efficient operations, and high service levels in dynamic work environments.
How does a Workforce Management Supervisor typically collaborate with other departments to ensure optimal staffing levels?
A Workforce Management Supervisor regularly works with departments such as Operations, Human Resources, and IT to gather input on business needs, anticipated workload fluctuations, and system capabilities. By maintaining open communication and sharing data-driven forecasts, the supervisor helps ensure that scheduling and staffing align with both short-term projects and long-term business goals. This collaboration is crucial for minimizing understaffing or overstaffing, ultimately improving service levels and operational efficiency.
What is the difference between Workforce Management Supervisor vs Workforce Analyst?
| Aspect | Workforce Management Supervisor | Workforce Analyst |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are common | Similar credentials; often holds a bachelor’s degree and may have certifications in data analysis or workforce management tools |
| Work Environment | Supervises teams, manages scheduling, and oversees workforce planning in call centers or service industries | Focuses on analyzing data, forecasting, and reporting to optimize staffing and productivity |
| Employer & Industry Usage | Used in call centers, retail, healthcare, and customer service industries | Commonly employed in similar industries for data-driven decision making |
The Workforce Management Supervisor oversees scheduling and team management, while the Workforce Analyst focuses on data analysis and forecasting. Both roles are essential for optimizing workforce efficiency but differ in scope and responsibilities.
What is a Workforce Management Supervisor?
A Workforce Management Supervisor oversees the planning, scheduling, and monitoring of employee workloads to ensure optimal staffing levels and efficient operations. They analyze data to forecast staffing needs, manage schedules, and address any workforce-related issues. This role often involves collaborating with team leaders, managing real-time adjustments, and ensuring compliance with labor regulations. Their goal is to maximize productivity while maintaining a positive work environment.
More about Workforce Management Supervisor jobs
What cities are hiring for Workforce Management Supervisor jobs? Cities with the most Workforce Management Supervisor job openings:
What states have the most Workforce Management Supervisor jobs? States with the most job openings for Workforce Management Supervisor jobs include:
What job categories do people searching Workforce Management Supervisor jobs look for? The top searched job categories for Workforce Management Supervisor jobs are:
$13/hr
Full-time
Posted 8 days ago
Job description
We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce support, on-floor staffing coordination, and KPI monitoring to ensure service levels and operational goals are met in a dynamic 167 environment.
Key Responsibilities
- Support on-floor staffing activity planning and real-time workforce management.
- Perform real-time monitoring to ensure adherence to schedules and SLAs.
- Manage agent breaks and real-time resource availability on the operations floor.
- Monitor and help maintain key Workforce Management KPIs, including shrinkage and schedule adherence.
- Coordinate and communicate effectively with Operations Managers and Team Leads.
- Provide timely updates in internal systems and client tools.
- Identify operational observations and ensure closed-loop communication with stakeholders.
- Meet process expectations with high-quality standards and a strong sense of ownership.
Required Skills & Competencies
- Basic to intermediate knowledge of workforce management and real-time operations.
- Strong analytical, problem-solving, and root cause analysis skills.
- Ability to quickly learn processes and adapt to ongoing business changes.
- Professional conduct with clear verbal and written communication skills.
- Working understanding of web technology and cable setup.
- High reliability in attendance, punctuality, and shift flexibility.
- Ability to work collaboratively while meeting defined timelines and service standards.
- Proactive mindset with willingness to take responsibility beyond assigned tasks.
Qualifications & Experience
- High school diploma or equivalent work experience preferred.
- Prior experience in Workforce Management, RTM, or Customer Operations is an advantage.
- Experience supporting 167 operations preferred.
- Proficient in Excel
Compensation/Pay:
Staring at $13.00/hr
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.