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Workforce Management Real Time Analyst Jobs in Chicago, IL

Medline

HRIS Time and Absence Analyst

Northfield, IL · On-site +1

$73K - $110K/yr

Job Summary The Applications Analyst will be responsible for the configuration, implementation, and ongoing support of UKG Workforce Management (WFM) Pro and Workday Time & Absence modules. This role ...

Medline

HRIS Time and Absence Analyst

Northfield, IL · On-site

$73K - $110K/yr

Job Summary The Applications Analyst will be responsible for the configuration, implementation, and ongoing support of UKG Workforce Management (WFM) Pro and Workday Time & Absence modules. This role ...

Introl

Workforce Coordinator

Chicago, IL · On-site

Who we are At Introl, we specialize in large-scale GPU cluster deployments, managing up to 100,000 ... Unlimited PTO, Paid Sick Time Off, and 10 Paid Company Holidays Financial & Family: 401(k) ...

RSM

Workforce Acceleration Manager

Chicago, IL

Lead or support projects related to organization design, workforce planning, position management ... Strong analytical, problem-solving, facilitation, and communication skills. * Experience working ...

Weller Metalworks

Be Seen First

Manufacturing Production Supervisor

Libertyville, IL · On-site

$22 - $28/hr

Observe workflows, identify opportunities for improvement, and provide real-time coaching and ... Analyze labor utilization and staffing levels to optimize workforce efficiency. * Identify ...

TEEMA

Technical Lead Manager - Staff Engineer

Mundelein, IL · On-site

$104K - $137K/yr

We are an AI-powered workforce management software revolutionizing how companies operate. We're ... with near real-time data synchronization. You'll design and build API connectors, data sync ...

William Everett

ADP Workforce Specialist

Chicago, IL · On-site

$24.25 - $33/hr

This role provides guidance on payroll, time and attendance, workforce management, and HR operational processes to ensure the solution is configured and deployed in alignment with City requirements ...

Curaleaf

Manager, Retail Labor Analytics

Chicago, IL · On-site

Previous experience in a dedicated Labor Analyst, Workforce Planning, or Retail Workforce Management role. * Experience developing engineered labor standards and conducting time and motion studies.

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Workforce Management Real Time Analyst information

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$39.7K

$100.6K

$177.8K

How much do workforce management real time analyst jobs pay per year?

As of Sep 2, 2026, the average yearly pay for workforce management real time analyst in Chicago, IL is $100,593.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,800.00 and $136,600.00 per year, depending on experience, location, and employer.

What is a workforce management real time analyst?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

What are the typical daily responsibilities of a workforce management real time analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What are the key skills and qualifications needed to thrive as a workforce management real time analyst?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

What are the most commonly searched types of Workforce Management Real Time Analyst jobs in Chicago, IL?

The most popular types of Workforce Management Real Time Analyst jobs in Chicago, IL are:

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For Workforce Management Real Time Analyst jobs in Chicago, IL, the most frequently searched job titles are:

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The top searched job categories for Workforce Management Real Time Analyst jobs in Chicago, IL are:

Workforce Management Real Time Analyst jobs near you
Infographic showing various Workforce Management Real Time Analyst job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $100,593 per year, or $48.4 per hour.

HRIS Time and Absence Analyst

Medline

Northfield, IL • On-site, Remote

$73K - $110K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 21 days ago

Medline Industries rating

7.6

Company rating: 7.6 out of 10

Based on 252 frontline employees who took The Breakroom Quiz

229th of 545 rated manufacturers

Job description

Job Summary
The Applications Analyst will be responsible for the configuration, implementation, and ongoing support of UKG Workforce Management (WFM) Pro and Workday Time & Absence modules. This role emphasizes expertise in UKG Time Clock management, Accruals, Attendance, and Advanced Scheduling, ensuring seamless integration and optimal performance of timekeeping and absence management systems. Experience in UKG Data Hub is a plus
Job Description
Key Responsibilities
  • System Configuration & Maintenance
    • Configure and maintain UKG WFM Pro modules, including Timekeeping, Accruals, Attendance, and Advanced Scheduling.
    • Manage Time Clock devices, including firmware updates, biometric registration, and cutover planning.
    • Support UKG application management day to day activities
    • Support Workday Time & Absence configuration, ensuring alignment with organizational policies.
  • Implementation & Integration
    • Collaborate with HR, Payroll, and IT teams to implement new features and system upgrades.
    • Ensure smooth integration between UKG and Workday for time and absence data.
    • Participate in testing cycles (Unit, UAT, End-to-End) and document results.
  • Policy & Compliance
    • Translate business requirements into system configurations for attendance and accrual policies.
    • Maintain compliance with federal, state, and organizational regulations.
  • Support & Troubleshooting
    • Provide Tier 2/3 support.
    • Resolve time clock connectivity and data synchronization problems.

Required Skills & Qualifications
  • Technical Expertise:
    • Hands-on experience with UKG WFM Pro (Timekeeping, Accruals, Attendance, Advanced Scheduling).
    • Strong knowledge of UKG Time Clock management, including installation and troubleshooting.
    • Experience with Workday Time & Absence configuration and support.
  • Analytical & Problem-Solving:
    • Ability to analyze complex business requirements and translate them into system solutions.
  • Communication & Collaboration:
    • Strong interpersonal skills to work with cross-functional teams and vendors.
  • Education & Experience:
    • Bachelor's degree in information systems, HR Technology, or related field.
    • 3+ years of experience in HRIS or Workforce Management systems.

Preferred Qualifications
  • Experience with UKG Advanced Scheduler optimization for manufacturing or multi-shift environments.
  • Familiarity with integration tools and data migration between UKG and Workday.
  • Knowledge of compliance standards related to time and attendance.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position:
$73,000.00 - $110,000.00 Annual
The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.
We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.
Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

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About Medline

Sourced by ZipRecruiter

Medline Industries, LP is the leading nationwide supplier of medical, surgical and pharmaceutical products to hospitals, nursing homes, HME providers, surgery centers, physician offices and home care/hospice settings.

Industry

Medical equipment and supplies manufacturing

Company size

10,000+ Employees

Headquarters location

Winnetka, IL, US

Year founded

1966

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