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Workforce Management Real Time Analyst Jobs in Oregon

Cresta

Strategic Solutions Engineer, East

OR · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... M/workforce management platforms. * Qualify and translate customer requirements into robust ... Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS ...

ASSA ABLOY

Regional Sales Manager

Portland, OR

$70K - $80K/yr

... for workforce management, task management, material management and fire safety & security. At the ... real-time insight, enabling our customers to make more informed decision making. Following our ...

ASSA ABLOY

Regional Sales Manager

Portland, OR

$70K - $80K/yr

... for workforce management, task management, material management and fire safety & security. At the ... real-time insight, enabling our customers to make more informed decision making. Following our ...

Visier Solutions Inc

Workforce Planning Advisor

OR · On-site +1

... on-time, high-quality implementation and post-go-live stabilization. * Pre-Sales & Scoping ... Analytics Acumen & HR Operations: Deep working knowledge of core HR functions, talent management ...

Real-Time Innovations

Principal Research Engineer

OR · On-site +1

  • PTO

As the creators of the world's number one software framework for smart machines and real-time systems, our software runs the continent's largest power plants, manages NASA's launch control, underlies ...

Xinnovit

Business Analyst

Beaverton, OR

... workforce management solutions. Our mission is to enable our clients to become more agile and ... A Compliance Business Analyst within the Compliance Change Management (CCM) department is ...

Xinnovit

Compliance Business Analyst

Beaverton, OR

... workforce management solutions. Our mission is to enable our clients to become more agile and ... A Compliance Business Analyst within the Compliance Change Management (CCM) department is ...

Liberty Information Technology Limited

Analyze internal workforce data and external labor market insights to identify trends and deliver ... Demonstrated ability to manage multiple priorities and deliver high-quality work in a fast-paced ...

Xinnovit

Business Analyst (XIN001_JB2X)

Beaverton, OR · On-site

... workforce management solutions. Our mission is to enable our clients to become more agile and ... A Compliance Business Analyst within the Compliance Change Management (CCM) department is ...

DataDome

Cyber Security Analyst

OR · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

DataDome delivers real-time bot and agent trust management, giving businesses complete visibility ... Analyzing huge web traffic data sets (across more than 100 billions documents) to identify and ...

Xinnovit

Report Developer Analyst

Beaverton, OR · On-site

$49.25 - $67.25/hr

... workforce management solutions. Our mission is to enable our clients to become more agile and ... Assess incoming reporting requests for feasibility and provide estimate of development time ...

ATD Technology LLC

Compensation Analyst

Portland, OR · On-site

This includes job analysis and design, job classification review, workforce management, systems ... changes, one-time payments, HRIS/Compensation Audits. b. Serves as a technical resource for ...

Xinnovit

Business Analyst (XITY7Z)

Beaverton, OR · On-site

... workforce management solutions. Our mission is to enable our clients to become more agile and ... Responsible for business process analysis incl. business process mapping and modeling and defining ...

Teamwass

Workday Analyst, Payroll

OR · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Diagnose and help correct payroll-impacting issues in real time during active payroll processing ... Participate in Workday release management, including impact assessment, regression testing, UAT ...

Abby's Pizza

Real Estate and Facilities Director

Roseburg, OR · On-site

$110K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage leased and owned properties across the organization. * Oversee lease administration ... Deliver projects on time, within budget, and with minimal operational disruption. Strategic ...

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Showing results 21-40

All JobsWorkforce Management Real Time Analyst JobsWorkforce Management Real Time Analyst Jobs in Oregon

Workforce Management Real Time Analyst information

See Oregon salary details

$40.7K

$103.2K

$182.4K

How much do workforce management real time analyst jobs pay per year?

As of Aug 19, 2026, the average yearly pay for workforce management real time analyst in Oregon is $103,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,300.00 and $140,100.00 per year, depending on experience, location, and employer.

What is a workforce management real time analyst?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

What are the typical daily responsibilities of a workforce management real time analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What are the key skills and qualifications needed to thrive as a workforce management real time analyst?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

What are popular job titles related to Workforce Management Real Time Analyst jobs in Oregon?

For Workforce Management Real Time Analyst jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Workforce Management Real Time Analyst jobs in Oregon look for?

The top searched job categories for Workforce Management Real Time Analyst jobs in Oregon are:

Workforce Management Real Time Analyst jobs near you
Infographic showing various Workforce Management Real Time Analyst job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $103,165 per year, or $49.6 per hour.

Strategic Solutions Engineer, East

Cresta

OR • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

 

About the role:

As a Strategic Solutions Engineer, you'll be at the forefront of the AI transformation in customer experience. Partnering with Sales Directors, you'll serve as both a business consultant and technical expert-guiding prospective customers through the discovery, design, and validation of Cresta's AI-powered solutions.

You'll connect deeply with customer stakeholders to understand their business goals, technical environments, and operational challenges, and architect intelligent solutions that combine the power of LLMs, SLMs, and real-time AI assistance. Your ability to translate both technical complexity and business impact will be critical to driving successful sales cycles and long-term customer outcomes.
 

Responsibilities: 

  • Act as a consultative partner to customers-uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions.
  • Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta's real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence.
  • Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms.
  • Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility.
  • Design and deliver compelling, tailored product demonstrations that highlight how Cresta's AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes.
  • Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases.
  • Run ROI workshops and build business case models that connect Cresta's capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT).
  • Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies.
  • Serve as a technical liaison between Sales, Product, and Engineering-providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation.
  • Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms.
  • Deliver persuasive, tailored product demonstrations that showcase how Cresta's AI-built on a proprietary architecture using large and small language models-drives measurable ROI through automation, efficiency, and improved customer outcomes.

Qualifications We Value:

  • 7+ years of experience in customer-facing roles, including 1-3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry.
  • Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect).
  • Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation.
  • Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture.
  • Ability to design and communicate complex solutions clearly to both technical and business audiences.
  • Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals.
  • Fast learner and self-starter who thrives in high-growth, high-collaboration environments.
  • Enthusiastic about Cresta's mission and motivated to help customers unlock value from AI.
  • You embody our core Operating Principles

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

  • Comprehensive medical, dental, and vision coverage with plans to fit you and your family
  • Flexible PTO to take the time you need, when you need it
  • Paid parental leave for all new parents welcoming a new child
  • Retirement savings plan to help you plan for the future
  • Remote work setup budget to help you create a productive home office
  • Monthly wellness and communication stipend to keep you connected and balanced
  • In-office meal program and commuter benefits provided for onsite employees

Compensation at Cresta 

Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.  

Base Salary Range: $180,000-$205,000 + variable & Offers Equity

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