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Workforce Management Manager Jobs in Worcester, MA

Amazon

Area Manager

Worcester, MA · On-site

In this role, you will lead a team of hourly workforce and will be responsible for engaging your ... management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE ...

AEO

Offline - Store Team Leader (Store Manager)

Natick, MA · On-site

$61.80 - $103/hr

Workforce Management - it's your "thing": You know that maximizing your business requires a well thought‑out schedule! By evaluating traffic, calendars and payroll reports, you're able to make ...

Amazon

Area Manager

Littleton, MA · On-site

In this role, you will lead a team of hourly workforce and will be responsible for engaging your ... management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE ...

Amazon

Area Manager

Littleton, MA · On-site

In this role, you will lead a team of hourly workforce and will be responsible for engaging your ... management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE ...

Amazon

Area Manager II

Charlton, MA · On-site

In this role, you will lead a team of hourly workforce and will be responsible for engaging your ... BASIC QUALIFICATIONS - 2+ years of employee and performance management experience - Bachelor ...

TekWissen LLC

Sr React JS Developer

Woonsocket, RI · On-site

$50 - $53/hr

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational ...

Zobility

Be Seen First

Application Developer

Waltham, MA · Remote

$70 - $92/hr

Company Description Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany ...

TekWissen LLC

Materials Coordinator

Franklin, MA · On-site

$20 - $22/hr

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to clients worldwide. The job opportunity below is with one of our ...

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All JobsWorkforce Management JobsWorkforce Management Manager JobsWorkforce Management Manager Jobs in Worcester, MA

Workforce Management Manager information

See Worcester, MA salary details

$27.4K

$81.5K

$137.2K

How much do workforce management manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for workforce management manager in Worcester, MA is $81,499.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $116,200.00 per year, depending on experience, location, and employer.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Worcester, MA?

The most popular types of Workforce Management jobs in Worcester, MA are:

What are popular job titles related to Workforce Management Manager jobs in Worcester, MA?

For Workforce Management Manager jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Worcester, MA look for?

The top searched job categories for Workforce Management Manager jobs in Worcester, MA are:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Worcester, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $81,499 per year, or $39.2 per hour.

Sales Representative/Sales Manager

Payright Workforce Solutions

Acton, MA

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Payright Payroll Services, Inc. is a complete Workforce Resource Management Company. We are seeking highly motivated, success driven sales, and sales management candidates to join our growing organization.

Since 1989, Service Has Been Our Priority. Payright offers customized payroll and Human Resource Management solutions for businesses of all sizes and complexities. We provide all services from basic payroll processing to integrated solutions, including human resources management, time and labor management, time clocks, employee benefits management and reporting, as well as custom solutions.

Payright is a great opportunity for a person who enjoys a fast paced environment in an industry that is exciting and growing. We are family owned business that places a premium on our employees.

The full-time positon offers a base salary, commission, laptop, cell phone and monthly travel reimbursement. Payright benefits include fully or partially paid, medical, dental, life insurance, 401k, PTO, vacation.

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