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Workforce Management Associate Jobs in Worcester, MA

Burlington

Retail Store Management

Westford, MA

$21.05 - $28.05/hr

Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...

Burlington

Retail Store Management

Lunenburg, MA · On-site

$82K - $102K/yr

Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...

Burlington

Retail Store Management

Westminster, MA

$80K - $96K/yr

Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...

Tjx

Industrial Engineering Manager

Framingham, MA · On-site

$104K - $136K/yr

Backroom, Frontend, Rest Rooms, Associate Lounge, Custodial Rooms, and other office area layouts ... Engineering Labor Standards for efficient scheduling and staffing through workforce management.

Burlington

Store Manager Trainee

Framingham, MA · On-site

$75K - $94K/yr

Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...

Burlington

Store Manager

Palmer, MA · On-site

$78K - $97K/yr

Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...

Burlington

Store Manager

Petersham, MA

$78K - $97K/yr

Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...

Burlington

Store Manager

Millbury, MA

$64K - $80K/yr

Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...

Burlington

Store Manager

East Brookfield, MA · On-site

$65K - $86K/yr

Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...

Burlington

Store Manager

Warren, MA

$78K - $97K/yr

Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...

Burlington

Store Manager

Northbridge, MA

$78K - $97K/yr

Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...

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All JobsWorkforce Management Associate JobsWorkforce Management Associate Jobs in Worcester, MA

Workforce Management Associate information

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How much do workforce management associate jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for workforce management associate in Worcester, MA is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $20.14 per hour, depending on experience, location, and employer.

What are the main challenges a Workforce Management Associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What is the career path in workforce management?

A career path in workforce management typically starts with roles such as Workforce Management Associate or Analyst, focusing on scheduling, forecasting, and staffing. Progression can lead to senior positions like Workforce Manager, Operations Manager, or Workforce Planning Director, often requiring experience with workforce management tools and data analysis skills.

What are the key skills and qualifications needed to thrive as a Workforce Management Associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What does a Workforce Management Associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

Is WFM a good career?

Workforce Management (WFM) is a growing field that involves optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities in various industries such as customer service, retail, and healthcare, often requiring analytical skills and attention to detail. The role can provide stable employment and career advancement for those interested in operations and data analysis.

What are the 4 pillars of WFM?

The four pillars of Workforce Management (WFM) are forecasting, scheduling, real-time management, and reporting. These components help ensure optimal staffing levels, improve efficiency, and enhance service quality in a workplace environment. WFM professionals often use tools like spreadsheets and specialized software to support these functions.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

Is WFM part of HR?

Workforce Management (WFM) is a function that often overlaps with Human Resources (HR) but is typically a separate department focused on optimizing staffing, scheduling, and resource allocation using tools like forecasting and scheduling software. While WFM professionals may collaborate with HR, they usually handle operational aspects of workforce planning rather than broader HR functions such as recruitment or employee relations.
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Workforce Management Associate jobs near you
Senior Wealth Client Management Associate

Senior Wealth Client Management Associate

CAPTRUST

Newton, MA • On-site

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Overview
WHO are we looking for?
CAPTRUST is seeking a Senior Client Management Associate who will use specialized knowledge and skills, obtained through experience and/or formal training, to assist Client Management Consultants (CMCs) in providing excellent client service. The candidate for this role provides day-to-day support, project management assistance, and partners with the CMC to research and resolve issues. The candidate also recommends solutions to moderately complex problems. Primary responsibilities may include the following, amongst others:
Responsibilities
  • Deliver exceptional, proactive service to the Wealth Client Service team and/or Advisors, which includes resolving client questions, processing transactions, and responding to ad hoc requests
  • Work closely with CMCs and/or Advisors to prepare quarterly reviews, proposals, and other client-related materials, this includes proofreading the documents, printing, binding and mailing
  • Maintain updated client contact information within the CRM system (CAPCONNECT); assist with ongoing CAPCONNECT maintenance including gathering and uploading documents to SharePoint records
  • Handles Client Service functions including new account paperwork, mailing correspondence, reports, and contracts
  • Assist CMCs and/or Advisors in reviewing client activities and recurring tasks
  • Ability to process onboarding packages, money movements, trade flow requests, journal entries, and transfers of accounts
  • Assist in scheduling, calendaring, and confirming tasks, activities, and appointments
  • Perform other duties and special projects as required, including firm-wide initiatives
  • Some additional responsibilities may include:
    • Maintain office, kitchen/breakroom area (keep area always stocked and clean) including office supplies
    • Open and distribute mail as needed

Qualifications
Minimum Qualifications:
  • Completion of a four-year degree from an accredited university or equivalent work experience
  • 3-5 years' experience in the investment industry

Desired Qualifications/Skills:
  • Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and PDF
  • Excellent math skills and the ability to quickly grasp financial and investment concepts
  • Positive attitude and a team player
  • Energized by change and ability to think "outside the box" regarding process improvement
  • Flexibility to handle changing priorities, pressure, and short deadlines

WHAT can you expect from your career at CAPTRUST?
Our colleagues, like our clients, tend to stay with CAPTRUST for years. There's a reason for it; it's a great culture in which to work and grow. We all work together, each of us motivating those around us with our commitment to high standards. At CAPTRUST, expect a fully stocked break room, fun employee events, and a quality team surrounding you with opportunities for personal growth.
Our Employee Benefits Package shows how much we value our team. Some benefits include:
  • Company discretionary bonus
  • Health, dental, and vision coverage, employer 401(k) plan and company match, health savings accounts, flexible spending accounts, and voluntary supplemental plans subject to plan terms
  • Company-paid benefits such as life insurance, short-term disability, and long-term disability, subject to applicable waiting periods.
  • Paid time off (PTO) or Paid Sick Leave (PSL)
  • Compensation range (depending on location and experience): $80,000 - $90,000

WHERE will you be working?
2227 Washington St #202 | Newton, MA 02462
Due to the nature of the role, this is not a remote or work from home position.
HOW do we build a world class organization one brick at a time?
We make it a priority to hire those who have a commitment to service, a real interest in other people, and a passion to continuously improve. Simply put: the difference at CAPTRUST is the quality of our people and depth of our bench. If you are ready to make your mark, we want to talk to you.
Are you the next brick?
To get it done the CAPTRUST Way, an individual should exhibit the following characteristics:
  • Ability to build successful, collaborative, and trusting relationships
  • Instinctive aptitude for consistently creating accurate, concise, respectful, and easy-to-understand verbal and written communications conveying complex information
  • A strong sense of urgency about getting work done and solving problems to achieve results that benefit our clients and colleagues, even when faced with challenges
  • Inherent desire to give back to our communities and enrich the lives of those around us
  • An other-centered mindset
  • Integrity through maintaining objectivity

EEO/Diversity Statement:
At CAPTRUST, we are committed to building and maintaining a diverse workforce and inclusive work environment where ALL colleagues feel authentically seen, respected, and supported.
It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of sex (including pregnancy, childbirth, or other related medical conditions), gender, race (including hair texture or hairstyles associated with race), religion, color, national origin, ancestry, physical or mental disability, genetic information, age, sexual orientation, gender identity, gender expression, protected veteran status, uniformed service, or any other status protected by federal, state, or local laws. #associate
This position will remain open until filled.

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