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Remote Workforce Analyst Jobs in Worcester, MA (NOW HIRING)

Danaher

Sr. Director, FP&A

Marlborough, MA · On-site +1

$230K - $270K/yr

The leader of Global Financial Planning & Analysis is a detail oriented and hands-on role that will ... workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles ...

Syner-G

Sr. Business Analyst

Framingham, MA · On-site +1

$95K - $122K/yr

Analytics & Reporting * Develop native Kantata, NetSuite, and Salesforce reporting solutions to ... We define total rewards as compensation, benefits, remote work/flexibility, development ...

Informa Group Plc.

Chief Analyst

Newton, MA · On-site +1

The role of Chief Analyst for Data Center also involves presenting research at industry conferences, client briefings, webinars, and providing expert commentary to media and industry publications.

Danaher

Patent Agent

Marlborough, MA · On-site +1

$134K - $148K/yr

The Patent Agent/Junior IP Counsel will also advise on freedom to operate and landscape analyses ... workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles ...

Danaher

Inventory Specialist

Waltham, MA · On-site +1

$19.25 - $24.25/hr

Collect and analyze data to drive improvement in process. * Collect and stage material as well as ... workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles ...

New

Danaher

Senior Production Planner

Waltham, MA · On-site +1

$90K - $150K/yr

Create, analyze, and communicate key performance indicators (KPIs) to measure planning ... workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles ...

New

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Remote Workforce Analyst information

See Worcester, MA salary details

$35.4K

$103.8K

$159.7K

How much do remote workforce analyst jobs pay per year?

As of Aug 11, 2026, the average yearly pay for remote workforce analyst in Worcester, MA is $103,847.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,800.00 and $128,200.00 per year, depending on experience, location, and employer.

What are the typical challenges faced by remote workforce analysts, and how can they overcome them?

Remote Workforce Analysts often deal with the complexities of managing and tracking employee productivity across multiple locations and time zones. Maintaining accurate real-time data, ensuring effective communication among remote teams, and adapting to rapidly changing business needs are common challenges. Successful analysts use robust workforce management systems, clear reporting standards, and proactive collaboration with team leaders to overcome these obstacles. By continuously refining processes and leveraging data-driven insights, they help organizations improve efficiency and maintain high team performance in remote settings.

What are the key skills and qualifications needed to thrive as a remote workforce analyst?

A Remote Workforce Analyst typically needs strong analytical skills, experience in workforce management, and a background in data analysis or business administration. Familiarity with workforce management software such as NICE, Kronos, or Verint, along with advanced Excel capabilities or business intelligence platforms, is highly beneficial. Exceptional communication, problem-solving abilities, and adaptability are key soft skills that set top analysts apart. These competencies are crucial for optimizing remote workforce performance, ensuring accurate forecasting, and driving process improvements in dynamic, distributed environments.

What is a remote workforce analyst?

A Remote Workforce Analyst is responsible for monitoring, analyzing, and optimizing the performance and productivity of a remote workforce. They use data-driven insights to forecast staffing needs, track key performance metrics, and ensure operational efficiency. This role often involves using workforce management tools, creating reports, and collaborating with teams to improve scheduling and resource allocation. Their goal is to enhance employee productivity, maintain service levels, and support business objectives in a remote work environment.

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Remote Workforce Analyst jobs near you

Call Center Technology Analyst & Workforce Management Specialist - Hybrid/Remote

Fallon Health

Worcester, MA • Remote

$31/hr

Full-time

Posted 26 days ago

Fallon Health rating

7.3

Company rating: 7.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

About us:

Fallon Health is a company that cares. We prioritize our members—always—making sure they get the care they need and deserve. Founded in 1977 in Worcester, Massachusetts, Fallon Health delivers equitable, high-quality, coordinated care and is continually rated among the nation’s top health plans for member experience, service, and clinical quality. We believe our individual differences, life experiences, knowledge, self-expression, and unique capabilities allow us to better serve our members. We embrace and encourage differences in age, race, ethnicity, gender identity and expression, physical and mental ability, sexual orientation, socio-economic status, and other characteristics that make people unique. Today, guided by our mission of improving health and inspiring hope, we strive to be the leading provider of government-sponsored health insurance programs—including Medicare, Medicaid, and PACE (Program of All-Inclusive Care for the Elderly)— in the region. Learn more at fallonhealth.org or follow us on Facebook, Twitter and LinkedIn.

Brief Summary of purpose: 

The Customer Service Technology Analyst is responsible for managing all technology needs on behalf of Customer service, as well as monitor real time call distribution.

Key Accountabilities:

  • Monitor real time all call distribution
  • Manage all technology needs, working with IT and others as needed
  • Develop and execute/ coordinate execution of all testing needs
  • Monitors all new implantation progress
  • Identify opportunities to improve efficiencies using technology

Primary Job Responsibilities: 

  • Track technology issues and manage resolution through IT processes
  • Represent Customer Service on all technology projects, planning and executing on all testing requirements
  • Monitor incoming calls across all lines of business to ensure real time re-distribution if necessary.
  • Provide real time guidance and resolution of both technical and non-technical issues within the department.
  • Support of incoming call volume to enable real-time queue management and associated staffing implications.
  • Troubleshoot technology issues for all of the customer service team.
  • Identify and bring forward to management and leadership new Process Improvement project opportunities.
  • Document and maintain Process Improvement learning and share best practices across Customer Service teams
  • Provide training and mentoring to Call Center staff as needed or directed.
  • Serve as liaison with various internal departments, including IT and OSS,  to resolve technical issues for the CS team.

Education, Licenses, certification and experience requirements: 
 
Education:
  • Education: Bachelor’s degree or advanced education preferred.

License/Certifications: 

  • License: N/A
  • Certification: N/A

Experience:

  • 2+ years experience in a call center environment in a supervisory, resource management, scheduling, and/or workforce planning capacity.

Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay Range Disclosure:

  • In accordance with the Massachusetts Wage Transparency Act, the pay rate for this position is $31 per hour, which reflects what we reasonably and in good faith expect to pay at the time of posting. 

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