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Workforce Management Manager Jobs in Worcester, MA

Burlington

Store Manager II

Hopedale, MA

$64K - $80K/yr

Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district and regional management teams, and other partners ...

Amazon

Area Manager

Littleton, MA · On-site

... Manager ... In this role, you will lead a team of hourly workforce and will be responsible for engaging your ...

Amazon

Area Manager

Littleton, MA · On-site

... Manager ... In this role, you will lead a team of hourly workforce and will be responsible for engaging your ...

Amazon

Area Manager

Worcester, MA · On-site

... Manager ... In this role, you will lead a team of hourly workforce and will be responsible for engaging your ...

Nouria

General Manager

Westborough, MA · On-site

Workforce Management and Development * Recruit, interview, hire, train, and develop all store staff * Demonstrate leadership and promote teamwork * Motivate staff to continually improve performance

Nouria

General Manager

Westborough, MA · On-site

Workforce Management and Development * Recruit, interview, hire, train, and develop all store staff * Demonstrate leadership and promote teamwork * Motivate staff to continually improve performance

Nouria

Food Service Assistant Manager

Milford, MA · On-site

$19/hr

Workforce Management and Development * Responsible for the daily operation of all Food Service Areas, including, Made to Order Food, Commissary Food, Bakery, and Dispensed Beverage (coffee, fountain ...

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Showing results 21-40

All JobsWorkforce Management JobsWorkforce Management Manager JobsWorkforce Management Manager Jobs in Worcester, MA

Workforce Management Manager information

See Worcester, MA salary details

$27.4K

$81.5K

$137.2K

How much do workforce management manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for workforce management manager in Worcester, MA is $81,499.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $116,200.00 per year, depending on experience, location, and employer.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Worcester, MA?

The most popular types of Workforce Management jobs in Worcester, MA are:

What are popular job titles related to Workforce Management Manager jobs in Worcester, MA?

For Workforce Management Manager jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Worcester, MA look for?

The top searched job categories for Workforce Management Manager jobs in Worcester, MA are:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Worcester, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $81,499 per year, or $39.2 per hour.

Retail Store Management - St Louis Market

Burlington

Framingham, MA

$26.15 - $34.85/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Burlington rating

4.5

Company rating: 4.5 out of 10

Based on 942 frontline employees who took The Breakroom Quiz

20th of 21 rated department stores

Job description

Position OverviewIf you are interested in growing your retail management career with one of the largest and fastest growing off-price retailers in the nation, join the Burlington Stores team as a Store Manager! Are you a proven leader with strong communication and organization skills? Can you lead a team in driving results while building strong teams and partnerships and cultivating an environment based on trust, respect, and integrity? Can you bring innovative ideas to help drive results as you take on the challenge of running all aspects of a multi-million-dollar store operation? If you answer yes, then this may be the right opportunity for you.
As a Store Manager, you'll be responsible for successfully managing all store operations tasks to maximize sales results while bringing "Our Burlington" values to life in your store. You will be a mentor, role model, and coach for your team members, as well as a partner to associates in other branches of the organization. You will lead your team by example, demonstrating how to deliver excellent customer service with a high degree of professionalism and provide a world-class shopping experience to customers. You will take ownership for the successful execution of all day-to-day merchandising, operations and service management tasks. You are ultimately responsible for the overall success of your store location and the associates on your team.A Day in the Life
  • Direct management and oversight of Assistant Managers, Supervisors, and Store Associates to ensure implementation of established company policies, standards, expectations and initiatives.
  • Ensure Assistant Managers and store team members are fulfilling their individual responsibilities.
  • Partner with Assistant Store Manager, Merchandising to coordinate merchandise placement, sales promotions and pricing.
  • Partner with Assistant Store Manager, Operations to review receiving, transfers, debits/damages, returns-to-vendor (RTV's), and chargeback paperwork to ensure accuracy of inventory.
  • Act as Manager on Duty (MOD); lead by example, set the standard, and create a strong leadership presence by following and modeling the Burlington SOPs.
  • Manage multi-million-dollar sales volume and expense budget including review of all associated reporting and record-keeping.
  • Recruitment, screening and hiring of associates in order to meet store staffing needs.
  • Facilitate onboarding and training for new associates, provide ongoing coaching in the moment, and implement structured learning and development activities for all team members.
  • Handle personnel and associate relations issues.
  • Payroll budget management, workforce management and scheduling.
  • Facilitate effective communication and partnerships among the store team, district and regional management teams, and other partners within the company.
You'll Come With
  • 5+ years of Retail Management experiencein a Big Box or Specialty environment
  • Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
  • Ability to lift and move boxes weighing up to 40 lbs.
  • Experience utilizing scheduling and reporting computer software
  • Travel may be required from time to time.

Pay Range: $26.15 - $34.85

#LI - RA1

Come join our team. You're going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

What Burlington employees say

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About Burlington

Sourced by ZipRecruiter

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join the Burlington Stores team as a Customer Service Supervisor, Selling Floor Supervisor or Receiving Team Supervisor!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Burlington, NJ, US

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