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Workforce Management Manager Jobs in Plano, TX (NOW HIRING)

7-Eleven

Workforce Planning Program Manager

Irving, TX · On-site

This role serves as a subject matter expert and strategic advisor on workforce planning processes, position management, organizational structure, workforce data integrity, and headcount planning. As ...

7-ELEVEN

Workforce Planning Program Manager

Irving, TX · On-site

This role serves as a subject matter expert and strategic advisor on workforce planning processes, position management, organizational structure, workforce data integrity, and headcount planning. As ...

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Workforce Management Manager information

See Plano, TX salary details

$26.3K

$78.2K

$131.6K

How much do workforce management manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for workforce management manager in Plano, TX is $78,172.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,900.00 and $111,500.00 per year, depending on experience, location, and employer.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Plano, TX?

The most popular types of Workforce Management jobs in Plano, TX are:

What are popular job titles related to Workforce Management Manager jobs in Plano, TX?

For Workforce Management Manager jobs in Plano, TX, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Plano, TX look for?

The top searched job categories for Workforce Management Manager jobs in Plano, TX are:

What cities near Plano, TX are hiring for Workforce Management Manager jobs?

Cities near Plano, TX with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Plano, TX as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $78,172 per year, or $37.6 per hour.

Global Workforce Management Systems Manager

Celanese

Irving, TX • On-site

Full-time

Re-posted 5 days ago

Celanese rating

7.7

Company rating: 7.7 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

49th of 103 rated chemical manufacturers

Job description

Overview 

The Global Workforce Management Systems Manager is responsible for overseeing the accurate and timely management of employee timekeeping, labor tracking, end-to-end T&A processes, and workforce reporting across multiple countries within the Americas, EMEA, and APAC regions. This leadership role partners closely with HR, Payroll, Legal, and Internal Audit teams to ensure labor hours are properly recorded, coded, audited, and reported in compliance with company policies, client requirements, and applicable regulations. 

Responsibilities 

  • Lead and oversee country time administration operations across multiple regions (Americas, EMEA, APAC). 
  • Manage and support Time Administrators to ensure accurate and timely processing of employee labor hours. 
  • Establish and maintain standardized timekeeping procedures and best practices across the regions.  
  • Act as the functional owner of our Time & Attendance systems - Lead upgrades, integrations, and optimizations. 
  • Ensure labor hours are accurately coded to appropriate jobs, phases, departments, and cost codes. 
  • Ensure compliance with company policies, union agreements, prevailing wage requirements, and applicable labor regulations. 
  • Investigate and resolve payroll and labor discrepancies in partnership with field leadership and management teams. 
  • Analyze labor distribution reporting, workforce utilization, and timekeeping trends to identify risks and improvement opportunities. 
  • Maintain employee rosters, job assignments, security access, and system configurations within timekeeping platforms. 
  • Collaborate with Payroll, HR, and Operations to support accurate labor forecasting and reporting. 
  • Participate in process improvement initiatives focused on efficiency, reporting accuracy, and operational scalability. 
  • Maintain and strengthen vendor relationships. 

Qualifications 

Bachelor’s degree required with 7+ years of relevant experience, including 3+ years of leading multi-country timekeeping administration.  

  • Deep expertise in timekeeping and workforce administration, timekeeping compliance, and timekeeping systems.  
  • Strong understanding of labor tracking, job costing, workforce reporting, and payroll processes. 
  • Experience with timekeeping software such as ADP WFM, ADP e-Time, UKG, or similar systems.  
  • Strong analytical, organizational, and problem-solving skills. 
  • Excellent communication and interpersonal abilities. 
  • Ability to manage multiple priorities across fast-paced operational environments. 
  • Strong attention to detail with a focus on accuracy and compliance. 
  • Global time and attendance expertise 
  • Global compliance and regulatory expertise 
  • Timekeeping technical and system fluency 
  • Leadership and stakeholder management 
  • Analytical and problem-solving skills 
  • Change management 

Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We support sustainability by responsibly managing the materials we create and growing our portfolio of sustainable products to meet customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese Corporation employs more than 11,000 employees worldwide with 2024 net sales of $10.3 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.
Celanese is an Equal Opportunity Employer. Celanese does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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About Celanese

Sourced by ZipRecruiter

We produce products that make our lives a little easier, by helping customers to bring their inspired ideas and innovations to life. From the global production network of our Acetyl Chain, we provide materials that are critical to the global chemicals and paints and coatings industries. From our broad portfolio of Materials Solutions, we advance automotive and consumer electronic designs and enable life-improving medical, food and beverage products – we offer solutions to our customers to help them succeed.

Industry

Chemical manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Irving, TX, US

Year founded

1912

Social media

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