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Workforce Management Manager Jobs in Miami, FL (NOW HIRING)

Hilton Miami Downtown

Manager Payroll Systems

Miami, FL · On-site

This role serves as the primary subject matter expert for Workday Payroll and UKG (UltiPro, Dimensions, Workforce Management) systems. * Regulatory Compliance: Strong knowledge of federal, state, and ...

Covenant

MIA Site Manager

Miami, FL · On-site

This position is accountable for workforce management, operational readiness, customer service, employee development, contract performance, and security compliance. Company History Founded in 2002 ...

Covenant

MIA Assistant Site Manager

Miami, FL · On-site

This position provides leadership, operational oversight, workforce management, employee development, and administrative support to ensure contractual obligations, customer expectations, and company ...

Chewy

Real-Time Analyst

Hollywood, FL

Workforce Specialist 2 (RTA2) Our Opportunity: As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management ...

Burlington

Retail Store Management

Miami, FL · On-site

$22.60 - $30.15/hr

As a Store Manager, you'll be responsible for successfully managing all store operations tasks to ... Payroll budget management, workforce management and scheduling. * Facilitate effective ...

Red White and Blue Thrift Store

General Manager

Miami, FL · On-site

$85K - $95K/yr

Flexible Workforce Management: Create dynamic scheduling that aligns with business needs, ensuring coverage during peak times and reducing labor costs during slower periods. * Performance Management:

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Workforce Management Manager information

See Miami, FL salary details

$26.3K

$78.1K

$131.5K

How much do workforce management manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for workforce management manager in Miami, FL is $78,119.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $111,400.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What are the most commonly searched types of Workforce Management jobs in Miami, FL?

The most popular types of Workforce Management jobs in Miami, FL are:

What are popular job titles related to Workforce Management Manager jobs in Miami, FL?

For Workforce Management Manager jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Miami, FL look for?

The top searched job categories for Workforce Management Manager jobs in Miami, FL are:

What cities near Miami, FL are hiring for Workforce Management Manager jobs?

Cities near Miami, FL with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $78,119 per year, or $37.6 per hour.

Manager Payroll Systems

Hilton Miami Downtown

Miami, FL • On-site

Full-time

Re-posted 20 hours ago

Job description


The Manager of Payroll Systems will lead the strategy, implementation, and optimization of our payroll technology. This role is responsible for overseeing payroll system operations, ensuring compliance with federal, state, and international regulations, and driving process improvements through automation and system enhancements. The ideal candidate will have deep expertise in payroll technology, strong leadership skills, and experience managing large-scale payroll operations in a complex, multi-entity and highly regulated environment. The Manager partners closely with Payroll, Operations, HR, Finance, IT and Compliance teams to enhance system functionality, support complex pay rules, 24/7 operations, and multi-jurisdictional requirements typical of casino environments.
Essential Duties/Core Competencies
  • Configure and Maintenance of Payroll Rules: To include supporting various employees and pay differences, included but not limited to: tipped employees and tip allocation; shift differentials, premium pay, and overtime; union contracts and collective bargaining agreements; multiple pay groups and 24/7 operations
  • Ensure Compliance & Risk Management: Maintain compliance with federal, state, and international payroll regulations, tax laws, and company policies.
  • System Integration & Automation: Collaborate with Payroll, IT, HR, Operations, and Finance to optimize integrations between payroll, HRIS, and financial systems.
  • Vendor & Technology Management: Manage relationships with payroll service providers and technology vendors to ensure system reliability and performance.
  • Process Improvement: Identify opportunities for automation and process enhancements to improve payroll accuracy, efficiency, and reporting capabilities.
  • Data Integrity & Reporting: Ensure payroll data accuracy, oversee audits, and generate reports to support financial planning and analysis.
Core Competencies:
  • Payroll Systems Expertise: This role serves as the primary subject matter expert for Workday Payroll and UKG (UltiPro, Dimensions, Workforce Management) systems.
  • Regulatory Compliance: Strong knowledge of federal, state, and international payroll laws, tax regulations, and reporting requirements. Knowledge of local jurisdiction gaming laws (federal, state, etc.) and regulations as well as Company's internal controls, policies and procedures.
  • Analytical & Problem-Solving Skills: Ability to analyze payroll data, troubleshoot system issues, and drive continuous improvements
  • Technology & Process Optimization: Experience implementing and enhancing payroll systems, leveraging automation, and improving workflows.
  • Cross-Functional Collaboration: Ability to work effectively with HR, Finance, IT, and external vendors to align payroll operations with business goals.
  • Leadership & Team Development: Strong leadership skills to manage and mentor payroll system teams, fostering a culture of efficiency and accuracy.
  • Attention to Detail: High level of accuracy in managing payroll data, audits, and compliance-related documentation.
  • Change Management: Experience leading payroll system transitions, upgrades, or process improvements with minimal business disruption.
  • Data Security & Confidentiality: Understanding of payroll data privacy, cybersecurity, and risk mitigation strategies.
  • Communication & Stakeholder Management: Clear and effective communication skills to present payroll insights, policy updates, and system changes to executives and employees.
Work/Educational Experience:
  • Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
  • Bachelor's Degree in related field AND three (3) years' experience in a Management position.
    • OR Five (5) years of experience in a Management position.
  • Eight (8) years' related work experience.
  • Experience supporting casino, gaming, hospitality, or 24/7 operations.
  • Advance knowledge of Payroll and Human Resources issues and solutions.
  • Hands-on experience with Workday Payroll and UKG (UltiPro and/or Dimensions).
  • Multi-state or multi-property payroll experience preferred.
  • Advance knowledge and strong background in HR systems.
  • Experience with unionized environments and collective bargaining agreements
Essential Requirements
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.
Language Skills:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.
Mathematical Skills & Reasoning Ability:
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions.
Work Environment
The work environment characteristics described here are representative of those that exist while employees are performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional man ner.
  • Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.
NOTE: This job description is not intended to be all-inclusive. Team members may perform other related duties as required to meet the ongoing needs of the organization.
This position may require obtaining a key level license as the position requires the ability to make discretionary decisions that may impact gaming facility operations
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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