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Workforce Management Manager Jobs in Miami, FL (NOW HIRING)

ASSA ABLOY

Regional Sales Manager

Sunrise, FL · On-site

$70K - $80K/yr

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

ASSA ABLOY

Regional Sales Manager

Miami, FL · On-site

$70K - $80K/yr

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

ASSA ABLOY

Regional Sales Manager

Fort Lauderdale, FL · On-site

$70K - $80K/yr

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

ASSA ABLOY

Regional Sales Manager

Fort Lauderdale, FL

$70K - $80K/yr

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

ASSA ABLOY

Regional Sales Manager

Pompano Beach, FL · On-site

$70K - $80K/yr

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

Deloitte

Workday Adaptive Planning Manager

Miami, FL

Client Management: Manage day to day interactions with executive clients and sponsors * Delivery: Gain trusted advisor status with customers and client prospects by understanding their business and ...

Hilton Miami Downtown

Manager Payroll Systems

Miami, FL · On-site

This role serves as the primary subject matter expert for Workday Payroll and UKG (UltiPro, Dimensions, Workforce Management) systems. * Regulatory Compliance: Strong knowledge of federal, state, and ...

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Workforce Management Manager information

See Miami, FL salary details

$26.3K

$78.1K

$131.5K

How much do workforce management manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for workforce management manager in Miami, FL is $78,119.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $111,400.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
What are the most commonly searched types of Workforce Management jobs in Miami, FL? The most popular types of Workforce Management jobs in Miami, FL are:
What are popular job titles related to Workforce Management Manager jobs in Miami, FL? For Workforce Management Manager jobs in Miami, FL, the most frequently searched job titles are:
What job categories do people searching Workforce Management Manager jobs in Miami, FL look for? The top searched job categories for Workforce Management Manager jobs in Miami, FL are:
What cities near Miami, FL are hiring for Workforce Management Manager jobs? Cities near Miami, FL with the most Workforce Management Manager job openings:
Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $78,119 per year, or $37.6 per hour.

IT | Application Manager

Fontainebleau

Miami Beach, FL • On-site

Full-time

Re-posted 12 days ago

Job description

Overview
"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART."
Morris Lapidus
A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.
The Applications Manager is responsible for the day-to-day administration, support, configuration, vendor coordination, documentation, and continuous improvement of Fontainebleau Miami Beach business applications and hospitality systems. This role serves as the operational bridge between Information Technology, hotel operations, finance, retail, food and beverage, spa, human resources, and third-party vendors to ensure systems are stable, secure, properly configured, and aligned with property workflows.
This is a hands-on hospitality technology role with a strong focus on applications such as PMS, POS, retail, workforce management, finance, reporting, guest service, ticketing, and operational platforms. The Applications Manager supports issue resolution, system upgrades, user access, change control, testing, training, documentation, and application-related projects that affect daily hotel operations.
Responsibilities
ESSENTIAL FUNCTIONS
  • Administer, support, configure, and maintain hotel business applications used across front office, rooms, food and beverage, retail, spa, finance, accounting, workforce management, guest services, and back-of-house operations.
  • Serve as the primary IT application support contact for operational departments, translating business needs into application configuration, access, reporting, workflow, and vendor support requirements.
  • Support PMS, POS, retail, workforce, finance, reporting, guest service, ticketing, and interface-related issues, including troubleshooting, testing, escalation, resolution tracking, and post-resolution follow-up.
  • Coordinate with third-party vendors and internal IT resources to troubleshoot application incidents, service requests, outages, upgrades, integrations, interface failures, and recurring system issues.
  • Perform and document application configuration changes, user role changes, security permissions, system setup, testing, and validation based on approved requests and operational need.
  • Manage application access requests including onboarding, offboarding, account provisioning, mailbox coordination, group membership updates, permissions changes, and timely deactivation of access.
  • Support and help enforce IT change control procedures for property-wide technology changes, including request intake, review, approval, communication, testing, implementation, rollback considerations, and closure documentation.
  • Maintain accurate application documentation, including system ownership, vendor contacts, support procedures, configuration notes, recurring issues, access standards, change records, and operational workflows.
  • Assist with system upgrades, patches, go-lives, new application rollouts, system conversions, and property technology projects while minimizing business disruption.
  • Partner with department leaders to identify process improvements, reduce recurring issues, improve reporting, improve user experience, and ensure systems are being used properly.
  • Provide user support, basic training, job aids, and guidance for business applications, account access, reports, workflows, and approved system changes.
  • Support audit, compliance, PCI, internal control, and access review requirements related to applications, user permissions, segregation of duties, change management, and documentation.
  • Monitor open application issues and vendor tickets, communicate status to stakeholders, and escalate urgent or business-critical matters appropriately.
  • Assist IT Leadership with application roadmaps, system replacement evaluations, vendor performance reviews, service improvement initiatives, and special projects as assigned.

PRIMARY SYSTEMS SUPPORTED
Systems may include but are not limited to: Opera PMS / Opera Cloud, InfoGenesis / Agilysys POS, Retail Pro, UKG, Microsoft 365, Active Directory, Freshworks / Freshservice, HotSOS, Book4Time, PASUnity, Owner Relations / Condo systems, Avero, Evention, RedRock, CeloPay, MS Shifts, reporting tools, financial systems, interfaces, and other property business applications.
Qualifications
SKILLS AND KNOWLEDGE
  • Strong understanding of hotel operations and the role technology plays in front office, POS, retail, finance, workforce management, guest service, and back-of-house workflows.
  • Hands-on experience supporting enterprise or hospitality applications, including configuration, access management, troubleshooting, testing, vendor escalation, and documentation.
  • Working knowledge of Active Directory, Microsoft 365, email administration, user provisioning, group membership, permissions management, and account lifecycle processes.
  • Understanding application interfaces, integrations, data flow, reporting, operational dependencies, and the business impact of application downtime or configuration errors.
  • Strong troubleshooting skills with the ability to gather facts, reproduce issues, identify root cause, coordinate resources, and communicate practical next steps.
  • Knowledge of IT change control, access control, audit support, documentation standards, ticketing systems, and service management practices.
  • Ability to manage multiple priorities in a fast-paced, 24/7 luxury hospitality environment while maintaining attention to detail and follow-through.
  • Ability to communicate clearly with executives, managers, hourly team members, vendors, and technical teams in both technical and non-technical language.
  • Ability to work independently, exercise sound judgment, protect confidential information, and escalate issues appropriately.

EDUCATION AND EXPERIENCE
  • Minimum of three to five years of experience supporting business applications, hospitality systems, user access administration, or enterprise operational systems preferred.
  • Previous experience in a hotel, resort, casino, restaurant group, retail, spa, hospitality, or other service-driven 24/7 operational environment strongly preferred.
  • Experience with PMS, POS, retail, workforce management, reporting, accounting, ticketing, or guest service platforms preferred.
  • Familiarity with systems such as Opera PMS / Opera Cloud, InfoGenesis / Agilysys POS, Retail Pro, UKG, Freshworks / Freshservice, HotSOS, Book4Time, PASUnity, Avero, Evention, RedRock, or similar platforms is a plus.
  • Experience working directly with third-party vendors, support portals, service tickets, upgrades, implementations, issue escalations, and production support preferred.
  • Bachelor's degree in Information Technology, Business Systems, Hospitality Technology, Computer Information Systems, or related field preferred. Equivalent hands-on experience may be considered in lieu of a degree.
  • Relevant certifications such as ITIL, Microsoft, CompTIA, hospitality technology, project management, or application-specific certifications are a plus but not required.

WORK ENVIRONMENT
Work is performed in an office, computer room, guest-facing areas, and back-of-house operational areas throughout the property. This role supports a 24/7 hotel environment and may require occasional evenings, weekends, holidays, or after-hours support for system upgrades, application changes, outages, go-lives, or business-critical issues.
PHYSICAL DEMANDS
Requires continuous mobility throughout a large resort environment. Ability to stand, walk, bend, stoop, kneel, climb, reach, and perform repetitive motions for extended periods. Ability to push, pull, move, and lift supplies, equipment, and materials weighing up to 50 pounds. Required use of computer equipment, and ability to distinguish letters, numbers, symbols, and colors. Requires normal vision, hearing, hand-eye coordination, and manual dexterity to perform assigned duties.
Fontainebleau Florida Hotel LLC is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We provide reasonable accommodations for employees and applicants with disabilities, pregnancy related conditions, and to accommodate religious practices.
This job description is intended to convey information essential to understanding the scope of this position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The employer reserves the right to revise duties as needed. We encourage applicants of all backgrounds to apply and join our team in providing exceptional service to our guests.

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