ZipRecruiter

Log In

1

Workforce Management Manager Jobs in Federal Way, WA

TekWissen LLC

Project/Program Manager I

Bellevue, WA · On-site

Overview TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. We are a community of 50 million ...

IDI Distributors

Regional Operations Manager

Kent, WA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... workforce management planning. Responsibilities/Duties: * Operational Performance and Management: * Oversee performance of regional operations including labor cost, inventory management ...

Amazon

Area Manager

Lakewood, WA · On-site

... Manager ... In this role, you will lead a team of hourly workforce and will be responsible for engaging your ...

Joe & the Juice / United States

Store Manager

Seattle, WA

$80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Uphold the highest operational ratings and performance standards Shift Planning & Workforce Management * Develop optimal shift plans considering seasonality, local events, and store traffic patterns

Zobility

Freelance On source Quality Inspector

Seattle, WA · On-site

  • Medical

  • Dental

  • PTO

Company Description Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany ...

LanceSoft Inc

UI Developer

Seattle, WA

$57 - $74/hr

In business since 2000, LanceSoft is a reputed and credible Contingent Workforce Management Services firm that has established itself as a pioneer in providing highly scalable workforce solutions and ...

EssilorLuxottica Group

Sr Regional Manager

Seattle, WA

  • Medical

  • Vision

  • Life

  • Retirement

  • PTO

Directs and approves workforce management activities according to brand policies, labor and operational initiatives. * Manages operational execution and ensures brand standards are met in accordance ...

previous page

Showing results 41-60

All JobsWorkforce Management JobsWorkforce Management Manager JobsWorkforce Management Manager Jobs in Federal Way, WA

Workforce Management Manager information

See Federal Way, WA salary details

$30.7K

$91.2K

$153.6K

How much do workforce management manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for workforce management manager in Federal Way, WA is $91,211.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $130,100.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What are the most commonly searched types of Workforce Management jobs in Federal Way, WA?

The most popular types of Workforce Management jobs in Federal Way, WA are:

What job categories do people searching Workforce Management Manager jobs in Federal Way, WA look for?

The top searched job categories for Workforce Management Manager jobs in Federal Way, WA are:

What cities near Federal Way, WA are hiring for Workforce Management Manager jobs?

Cities near Federal Way, WA with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Federal Way, WA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $91,211 per year, or $43.9 per hour.

Program Manager, AWS Enterprise Support S&O

Amazon

Seattle, WA • On-site

Full-time

Re-posted 4 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,093 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon Web Services (AWS) provides a scalable cloud computing platform to companies globally. Within AWS Enterprise Support, delivers customer
success throughout the cloud adoption lifecycle. Our employees and integrated offerings enable us to combine technology and human expertise to
maximize and accelerate customer outcomes.
We are seeking a Program Manager to own the strategic and operational roadmap of our Workforce Management (WFM) product

This person will run the execution engine: sprint management, stakeholder coordination, delivery tracking, and operational rhythm. They will also bring a sharp eye for automation and AI, constantly identifying which manual processes can be stripped down, automated,
or eliminated entirely. The right candidate thrives in ambiguity, moves fast, and knows when to jump in versus when to build a system that handles it.
Key job responsibilities
This role requires someone who can balance tactical delivery with a forward-looking mindset on AI-driven efficiency

You'll reduce operational drag while
maintaining the quality and reliability of WFM product delivery.
- Own day-to-day program execution for the WFM product: sprint planning, backlog grooming, delivery tracking, and stakeholder updates.
- Identify and implement automation opportunities across WFM operational processes, reducing manual toil and cycle time,
- Apply AI and generative AI tools to streamline recurring tasks (reporting, data pulls, status aggregation, triage)
- Coordinate across engineering, data, and business teams to keep WFM product delivery on track and unblocked
- Manage competing priorities and shifting requirements with agility; make fast judgment calls on what to pick up, defer, or automate
- Build and maintain operational runbooks, process documentation, and automation playbooks
- Track and report on delivery metrics, surfacing risks and blockers early to leadership
- Drive continuous improvement by measuring what's working, cutting what isn't, and proposing AI-augmented workflows where manual effort is high
About the team
About AWS
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred
qualifications and skills listed in the job description, we encourage candidates to apply.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform

We pioneered cloud computing and never stopped
innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their
businesses.
Inclusive Team Culture: Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity
groups foster a culture of inclusion that empower us to be proud of our differences.
Mentorship & Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer

That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Amazon logo

About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

View All Amazon Jobs

Apply