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Workforce Management Associate Jobs in Houston, TX

TekWissen LLC

Quality Records Investigator

Houston, TX · On-site

$20 - $24/hr

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that ... Perform trending analysis, risk assessments, causal mapping, and associate interviews. * Accurately ...

Ezee Fiber

Representative, Dispatch

Houston, TX · On-site

Familiarity with dispatch software, workforce management tools, and Microsoft Office Suite ... The associate must frequently access, input, and retrieve information from computers and other ...

WireCo WorldGroup

Production Supervisor

Rosenberg, TX · On-site

... and workforce management. This position is responsible for ensuring production schedules are ... Associate's or Bachelor's degree in Manufacturing, Engineering, Business, Operations Management, or ...

WireCo WorldGroup

Production Supervisor

Rosenberg, TX

... and workforce management. This position is responsible for ensuring production schedules are ... Associate's or Bachelor's degree in Manufacturing, Engineering, Business, Operations Management, or ...

WireCo WorldGroup

Production Supervisor

Rosenberg, TX · On-site

... and workforce management. This position is responsible for ensuring production schedules are ... Associate's or Bachelor's degree in Manufacturing, Engineering, Business, Operations Management, or ...

WireCo WorldGroup

Production Supervisor

Rosenberg, TX · On-site

... and workforce management. This position is responsible for ensuring production schedules are ... Associate's or Bachelor's degree in Manufacturing, Engineering, Business, Operations Management, or ...

Ezee Fiber

Representative, Dispatch

Houston, TX · On-site

Familiarity with dispatch software, workforce management tools, and Microsoft Office Suite ... The associate must frequently access, input, and retrieve information from computers and other ...

Ezee Fiber

Representative, Dispatch

Houston, TX · On-site

$14.75 - $19/hr

Familiarity with dispatch software, workforce management tools, and Microsoft Office Suite ... The associate must frequently access, input, and retrieve information from computers and other ...

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Workforce Management Associate information

See Houston, TX salary details

$9

$19

$32

How much do workforce management associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for workforce management associate in Houston, TX is $19.45, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.67 per hour, depending on experience, location, and employer.

What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What does a workforce management associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What are the most commonly searched types of Workforce Management jobs in Houston, TX? The most popular types of Workforce Management jobs in Houston, TX are:
What are popular job titles related to Workforce Management Associate jobs in Houston, TX? For Workforce Management Associate jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Workforce Management Associate jobs in Houston, TX look for? The top searched job categories for Workforce Management Associate jobs in Houston, TX are:
What cities near Houston, TX are hiring for Workforce Management Associate jobs? Cities near Houston, TX with the most Workforce Management Associate job openings:
Workforce Management Associate jobs near you
Infographic showing various Workforce Management Associate job openings in Houston, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,459 per year, or $19.5 per hour.

Case Analyst

Terra Labor Consulting Group

Houston, TX • On-site

$40K/yr

Full-time

Re-posted 17 days ago

Job description

Job Description
We are seeking a detail-oriented and customer-focused Case Analyst to join our growing Case Management team. This position is responsible for managing client cases, maintaining accurate documentation, communicating with clients, and supporting the preparation and processing of immigration-related documentation.
The ideal candidate is organized, possesses excellent written and verbal communication skills, and enjoys working in a fast-paced, collaborative environment. This is an excellent entry-level opportunity for individuals looking to begin a career in case management, immigration services, legal support, or operations. Comprehensive training will be provided.
Responsibilities
  • Manage assigned client cases throughout the processing lifecycle.
  • Serve as a primary point of contact for clients by providing case updates and responding to inquiries via phone, email, and other communication channels.
  • Effectively communicate with current clients and maintain strong professional relationships.
  • Review client documentation for accuracy, completeness, and compliance with company requirements.
  • Request, organize, and maintain all required client documents and records.
  • Assist in the preparation, drafting, and review of case-related forms, letters, applications, and supporting documentation.
  • Prepare and process documentation related to employment-based immigration programs, including H-2B and EB visas.
  • Conduct research to support case preparation and documentation requirements.
  • File applications, permits, and supporting documents accurately and within established deadlines.
  • Maintain accurate and up-to-date client records in the company's CRM and case management systems.
  • Monitor case progress and ensure all milestones and deadlines are met.
  • Coordinate with internal departments to facilitate efficient case processing.
  • Respond promptly and professionally to client emails and other communications regarding case status.
  • Ensure confidentiality and proper handling of sensitive client information.
  • Perform additional administrative duties and special projects as assigned by management.

Required Qualifications
  • High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Entry-level candidates are encouraged to apply.
  • One (1) year of experience in customer service, administrative support, case processing, office administration, legal support, or a related field is preferred but not required.
  • Strong computer skills and proficiency with Microsoft Office (Word, Excel, Outlook).
  • Ability to quickly learn CRM, document management, and case management systems.
  • Excellent written communication skills with strong grammar and attention to detail.
  • Excellent verbal communication and interpersonal skills.
  • Strong organizational and time management skills.
  • Ability to maintain confidentiality and handle sensitive information with professionalism.
  • Ability to prioritize multiple tasks and work effectively in a deadline-driven environment.

Preferred Qualifications
  • Experience in immigration, legal, HR, staffing, workforce management, or document processing.
  • Experience preparing forms, applications, or legal documentation.
  • Bilingual in English and Spanish is a plus.

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