The organization delivers capabilities to the stores that enrich the Customer and Associate ... In this role, you will work in the Workforce Management scrum team, a part of the Global Back of ...
The organization delivers capabilities to the stores that enrich the Customer and Associate ... In this role, you will work in the Workforce Management scrum team, a part of the Global Back of ...
Wellington Management Co-op
Boston, MA · On-site
WELLINGTON MANAGEMENT Wellington Management offers comprehensive investment management capabilities ... We are committed to attracting a talented and diverse workforce and fostering an open ...
Wellington Management Co-op
Boston, MA · On-site
WELLINGTON MANAGEMENT Wellington Management offers comprehensive investment management capabilities ... We are committed to attracting a talented and diverse workforce and fostering an open ...
WELLINGTON MANAGEMENT Wellington Management offers comprehensive investment management capabilities ... We are committed to attracting a talented and diverse workforce and fostering an open ...
WELLINGTON MANAGEMENT Wellington Management offers comprehensive investment management capabilities ... We are committed to attracting a talented and diverse workforce and fostering an open ...
Our Workforce and Education Investments team designs, launches and manages financial solutions ... Associates of Workforce & Education Investments are an integral part of the Social Finance team and ...
Our Workforce and Education Investments team designs, launches and manages financial solutions ... Associates of Workforce & Education Investments are an integral part of the Social Finance team and ...
Materials and Distribution Associate
Andover, MA · On-site
$16 - $17.39/hr
Materials and Distribution Associate Location: Andover, MA 01810 Anticipated Start Date: ASAP ... and workforce management expert, to fuel the development and execution of core business and ...
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Materials and Distribution Associate
Andover, MA · On-site
$16 - $17.39/hr
Materials and Distribution Associate Location: Andover, MA 01810 Anticipated Start Date: ASAP ... and workforce management expert, to fuel the development and execution of core business and ...
At Holy Cross, we are focused on creating a world-class workforce by attracting and retaining ... Works closely with the Research and Prospect Management Team to enhance, maintain and share data ...
At Holy Cross, we are focused on creating a world-class workforce by attracting and retaining ... Works closely with the Research and Prospect Management Team to enhance, maintain and share data ...
At Holy Cross, we are focused on creating a world-class workforce by attracting and retaining ... Works closely with the Research and Prospect Management Team to enhance, maintain and share data ...
At Holy Cross, we are focused on creating a world-class workforce by attracting and retaining ... Works closely with the Research and Prospect Management Team to enhance, maintain and share data ...
We are also committed to the recruitment and retention of a diverse workforce that reflects the ... The Associate Director of Facilities Management reports to the Director of Facilities Management ...
We are also committed to the recruitment and retention of a diverse workforce that reflects the ... The Associate Director of Facilities Management reports to the Director of Facilities Management ...
We are also committed to the recruitment and retention of a diverse workforce that reflects the ... The Associate Director of Facilities Management reports to the Director of Facilities Management ...
We are also committed to the recruitment and retention of a diverse workforce that reflects the ... The Associate Director of Facilities Management reports to the Director of Facilities Management ...
We are also committed to the recruitment and retention of a diverse workforce that reflects the ... The Associate Director of Facilities Management reports to the Director of Facilities Management ...
We are also committed to the recruitment and retention of a diverse workforce that reflects the ... The Associate Director of Facilities Management reports to the Director of Facilities Management ...
Retail Store Management
Westford, MA · On-site
$21.05 - $28.05/hr
Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...
Retail Store Management
Westford, MA · On-site
$21.05 - $28.05/hr
Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...
Store Manager Trainee
$75K - $94K/yr
Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...
Store Manager Trainee
$75K - $94K/yr
Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...
Store Manager Trainee
Plainfield, MA · On-site
$75K - $94K/yr
Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...
Store Manager Trainee
Plainfield, MA · On-site
$75K - $94K/yr
Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...
Store Manager Trainee
Springfield, MA · On-site
$83K - $104K/yr
Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...
Store Manager Trainee
Springfield, MA · On-site
$83K - $104K/yr
Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...
Store Manager Trainee
Tyringham, MA · On-site
$67K - $84K/yr
Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...
Store Manager Trainee
Tyringham, MA · On-site
$67K - $84K/yr
Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...
Store Manager Trainee
$67K - $84K/yr
Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...
Store Manager Trainee
$67K - $84K/yr
Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...
Store Manager Trainee
West Chesterfield, MA · On-site
$64K - $80K/yr
Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...
Store Manager Trainee
West Chesterfield, MA · On-site
$64K - $80K/yr
Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...
Store Manager Trainee
Framingham, MA · On-site
$75K - $94K/yr
Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...
Store Manager Trainee
Framingham, MA · On-site
$75K - $94K/yr
Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...
Store Manager Trainee
Amherst, MA · On-site
$75K - $94K/yr
Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...
Store Manager Trainee
Amherst, MA · On-site
$75K - $94K/yr
Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...
Store Manager Trainee
Mill River, MA · On-site
$64K - $80K/yr
Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...
Store Manager Trainee
Mill River, MA · On-site
$64K - $80K/yr
Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...
Workforce Management Associate information
See Massachusetts salary details
$10.24 - $12.46
2% of jobs
$12.46 - $14.68
6% of jobs
$16.40 is the 25th percentile. Wages below this are outliers.
$14.68 - $16.90
21% of jobs
The median wage is $18.58 / hr.
$16.90 - $19.12
27% of jobs
$19.12 - $21.34
18% of jobs
$21.44 is the 75th percentile. Wages above this are outliers.
$21.34 - $23.56
12% of jobs
$23.56 - $25.78
5% of jobs
$25.78 - $28
3% of jobs
$28 - $30.22
2% of jobs
$30.22 - $32.43
2% of jobs
$32.43 - $34.65
1% of jobs
$10
$20
$34
How much do workforce management associate jobs pay per hour?
As of Jun 12, 2026, the average hourly pay for workforce management associate in Massachusetts is $20.77, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $22.07 per hour, depending on experience, location, and employer.
What are the main challenges a Workforce Management Associate faces when balancing staffing needs with fluctuating business demands?
A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.
What are the key skills and qualifications needed to thrive as a Workforce Management Associate, and why are they important?
To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.
What does a Workforce Management Associate do?
A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.
What is the difference between Workforce Management Associate vs Workforce Analyst?
| Aspect | Workforce Management Associate | Workforce Analyst |
|---|---|---|
| Required Credentials | Typically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are common | Similar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued |
| Work Environment | Works in call centers, retail, or service industries managing staffing schedules and forecasts | Works in similar environments analyzing workforce data to optimize staffing and productivity |
| Employer & Industry Usage | Used by companies with large customer service or sales teams to plan staffing | Used by organizations to analyze workforce data and improve operational efficiency |
Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.
What are the most commonly searched types of Workforce Management jobs in Massachusetts? The most popular types of Workforce Management jobs in Massachusetts are:
What are popular job titles related to Workforce Management Associate jobs in Massachusetts? For Workforce Management Associate jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Workforce Management Associate jobs in Massachusetts look for? The top searched job categories for Workforce Management Associate jobs in Massachusetts are:
What cities in Massachusetts are hiring for Workforce Management Associate jobs? Cities in Massachusetts with the most Workforce Management Associate job openings:
Job description
Job Title
The North American Solution Delivery Selling & Store Operations Team is responsible for managing Front and Back of Stores solutions within Client IT.
The organization delivers capabilities to the stores that enrich the Customer and Associate experience and provide business value.
We seek a motivated, talented, expert Engineer to help guide the lifecycle of these capabilities through planning, design, and delivery within Back of Stores modernization strategy.
In this role you will be responsible for developing the technology associated with the Workforce Management (operations, productivity, product flow, etc.) solutions for a cross functional set of North American and Europe users.
Using your Engineering mentality, you will help deliver solutions to our rapidly growing US, Canadian and Europe partners.
In this role, you will work in the Workforce Management scrum team, a part of the Global Back of Stores Agile Release Train.
You will help design, configure and develop features and services enabling key business priorities for optimal business value.
You will own the technology aspect for Global Workforce Management systems: Kronos Workforce Central, UKG Pro WFM, helping develop the integrations, monitoring the integrations, configuring the system etc.
You will work in a fast-paced environment which will challenge you to think creatively and exhibit an agile mentality.
All the solution delivery work will be done within the Scaled Agile Framework (SAFe).
Requirement & QualificationsOur ideal candidates will have primarily software engineer and core engineering experience with UKG Pro WFM, APIs, and SaaS experience to help further support the Workforce management modernization, one who is familiar with the challenges of SaaS, and developing Integrations using Boomi platform as we continue to modernize our back of stores landscape.
Minimum Qualifications (Requirements)- 5-10 years as a Software Engineer or Application Developer
- UKG Pro WFM experience (required)
- Integrations build using UKG Boomi (required)
- Kronos Workforce Integrations Manager (WIM) and UKG Pro (required)
- 3+ years of Developing & Testing applications using UKG Workforce
- Management/Center, Workforce central, UKG Pro WFM Time & Attendance, Schedule Optimization, ATK etc., applications
- 3+ SaaS/Cloud Practices
- 2+ Knowledge of Middleware Technologies like Boomi, Apigee, MOVEit Automation, etc
- 2+ years of experience developing applications using databases ex., Oracle, SQL Server, PostgreSQL, CosmosDB etc.
- 2+ years of experience with Agile and DevOps tools such as Git/Gitlab, SonarQube, JIRA, Confluence etc.
- 3+ Experience with Object-Oriented Design (OOD)
- Knowledge of Oracle HRIS, Workday etc., with respect to integrating with UKG Time & Attendance systems
- Knowledge and Experience with Retail business process
- Knowledge of Agile and DevOps tools such as Git/Gitlab, SonarQube, JIRA, Confluence etc.
- Write efficient code, review, assist other engineers with troubleshooting, debugging etc.
- Act as a Engineer in modernizing back of stores systems by developing, testing etc.
- Work closely with Solution Engineer, Product and Stores Engineering teams to estimate, design, code, deploy and support working software components
- Contribute to the overall back of stores roadmap, new technology etc., and responsible for the evaluation, demo of the new technology and the solution
- Adhere to the corporate security compliance, performance etc., ensure platform is built with High Availability, Recoverability etc.
- Good problem-solving abilities when working on complex technical problems
- Develop constructive and collaborative working relationships with peers inside and outside of the IT organization, and maintain them over time
- Develop and carry out standards and tools to increase organization effectiveness
- Drive continuous improvements in process and operational efficiency by reducing operational burden.
About SampraSoft
Sourced by ZipRecruiter
Industry
It services
Company size
1 - 10 Employees
Headquarters location
Alpharetta, GA, US
Year founded
2005