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Workforce Disruption Jobs (NOW HIRING)

WGA Advisors, Inc.

$180 - $300/hr

Senior Manager AI Workforce Transformation WGA Advisors is a global management consulting firm and ... technologies, minimizing disruption and maximizing engagement. * Stakeholder Engagement:

WGA Advisors, Inc.

$140 - $190/hr

Senior Consultant in AI Workforce Transformation WGA Advisors is looking for a Senior Consultant in ... technologies, minimizing disruption and maximizing engagement. * Stakeholder Engagement:

Vacations Worldwide

$90 - $140/hr

Travel support demand is famously spiky, driven by weather, disruption and seasonality, which makes accurate forecasting one of the highest-value analytics jobs in the sector. Good fit for: workforce ...

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Workforce Disruption information

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$35.5K

$104.1K

$160K

How much do workforce disruption jobs pay per year?

As of Sep 5, 2026, the average yearly pay for workforce disruption in the United States is $104,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,000.00 and $128,500.00 per year, depending on experience, location, and employer.

What is workforce disruption?

Workforce disruption refers to significant changes that impact the structure, roles, or functions of a company's workforce. These changes can be caused by factors such as technological advancements, economic shifts, organizational restructuring, or unexpected events like pandemics. Workforce disruption can lead to job displacement, the need for reskilling, and changes in how and where employees work. Organizations often respond to workforce disruption by developing new strategies for talent management and adopting flexible work models.

How does a Workforce Disruption Specialist typically collaborate with other departments during organizational change?

A Workforce Disruption Specialist works closely with HR, management, and communications teams to ensure smooth transitions during periods of organizational change, such as mergers, layoffs, or restructuring. They facilitate clear communication, provide support to affected employees, and help design transition plans that minimize operational disruptions. Regular meetings and cross-departmental workshops are common, allowing specialists to address concerns, gather feedback, and coordinate resources effectively. This collaborative approach helps ensure that workforce disruptions are managed proactively and empathetically.

What are the key skills and qualifications needed to thrive as a Workforce Disruption Specialist, and why are they important?

To thrive as a Workforce Disruption Specialist, you need expertise in change management, organizational development, and a solid understanding of labor laws and workforce analytics, usually supported by a degree in human resources or business. Familiarity with HRIS platforms, project management tools, and data analysis systems is commonly required, along with relevant certifications like SHRM-SCP or Prosci. Outstanding communication, conflict resolution, and adaptability are crucial soft skills for guiding organizations and employees through periods of change. These abilities ensure the effective navigation and mitigation of workforce disruptions, promoting organizational resilience and employee engagement.

What is the difference between Workforce Disruption vs Workforce Planning?

AspectWorkforce DisruptionWorkforce Planning
DefinitionEvents or factors that significantly alter the workforce, such as layoffs, strikes, or technological changes.The process of analyzing and forecasting an organization’s future workforce needs.
FocusManaging unexpected or disruptive changes in the workforce.Strategic preparation for future staffing requirements.
Work environmentDynamic, often crisis-driven situations.Proactive, planning-oriented activities.
Common usageDuring organizational upheavals or industry shifts.In HR strategy and talent management.

While Workforce Disruption involves managing sudden workforce changes, Workforce Planning focuses on preparing for future staffing needs. Both are essential HR functions but serve different purposes in organizational management.

More about Workforce Disruption jobs

What cities are hiring for Workforce Disruption jobs?

Cities with the most Workforce Disruption job openings:

What states have the most Workforce Disruption jobs?

States with the most job openings for Workforce Disruption jobs include:

What job categories do people searching Workforce Disruption jobs look for?

The top searched job categories for Workforce Disruption jobs are:

Workforce Disruption jobs near you
Infographic showing various Workforce Disruption job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 13% Part Time, and 9% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $104,074 per year, or $50 per hour.

Health Workforce & Care Operations Lead - Reno

Best Buy

Reno, NV

Full-time, Part-time

Retirement, PTO

Posted 9 days ago

Best Buy rating

6.8

Company rating: 6.8 out of 10

Based on 1,794 frontline employees who took The Breakroom Quiz

14th of 30 rated technology retailers

Job description

The Health Workforce & Care Operations Lead ensures optimal workforce planning and real-time operational support across Best Buy Health Care lines of business responding to the evolving needs of its programs. This role blends workforce management (forecasting, scheduling, reporting) with care operations (queue management, adherence, outage handling, payroll and timesheet accuracy). The Lead also serves as a Subject Matter Expert (SME) for WFM programs-validating timesheet exceptions, tracking Leave of Absence (LOA), assisting leaders with attendance and onboarding-and provides back-up to Health Workforce & Care Operations Specialists as needed to maintain seamless operations and service levels.
This role is onsite at the Best Buy Health Reno, NV location.
Hours: Overnight 5pm - 4:00am PST
What You'll Do
  • Forecast call volumes using historical data, trends, and demand drivers to ensure adequate staffing levels that meet service level objectives without compromising quality.
  • Create and adjust agent schedules based on forecasts, availability, and business needs, balancing coverage requirements with agent worklife considerations.
  • Oversee queue performance for all care lines of business (e.g., Health Services Response, Customer Service, Commercial PERS, Social Care), prioritizing calls, managing wait times, and ensuring SLAs are met.
  • Monitor realtime adherence, troubleshoot variances, adjust schedules, report callouts, and escalate discrepancies to minimize service impact.
  • Process and approve timeoff requests, track attendance and callouts, monitor Leave of Absence (LOA) activity, and ensure staffing accuracy.
  • Validate hours worked, authorize timesheet exceptions, and audit workforce data to ensure accuracy and compliance.
  • Track key performance indicators including call volume, productivity, shrinkage, and customer experience to identify risks and optimization opportunities.
  • Create and maintain daily, weekly, and monthly reports on staffing, queue performance, and workforce trends to support datadriven decisions.
  • Collaborate with leaders to align agent skills, staffing models, and resource allocation with current and forecasted demand.
  • Partner with engineering and technology teams on system releases, updates, and outage management; coordinate communications to minimize frontline disruption.
  • Assist leaders and agents with time and attendance questions, support onboarding and training activities, and maintain training documentation and logs.
  • Maintain working knowledge of applicable labor regulations and internal policies to ensure compliant staffing and scheduling practices.

Basic Qualifications
  • Minimum 4 years of customer service experience required
  • Minimum 1-year prior call center experience required
  • Intermediate knowledge of MS Office Suite to include Outlook, Word, and Excel to include experience with creating and maintaining spreadsheets

Preferred Qualifications
  • Prior experience with workforce management systems such as Genesys preferred
  • Experience with auditing data and/or experience approving timesheets and/or attendance preferred
  • Minimum 6 months prior experience in Best Buy Health "senior" type role required
  • Strong mathematical skills

What's in it for you
We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
  • Competitive pay
  • Great employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.

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About BEST BUY

Sourced by ZipRecruiter

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Richfield, MN, US

Year founded

1966

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