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Workforce Development Jobs in Indiana (NOW HIRING)

Astemo

Specialist II- Technical Trainer

Greenfield, IN · On-site

$31.25 - $41.50/hr

Utilizing Training Within Industry (TWI) methodologies, adult learning principles, and industry-leading workforce development practices, the Technical Trainer systematically breaks down complex ...

Astemo Ltd

Specialist II- Technical Trainer

Greenfield, IN · On-site

$31.25 - $41.50/hr

Utilizing Training Within Industry (TWI) methodologies, adult learning principles, and industry-leading workforce development practices, the Technical Trainer systematically breaks down complex ...

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All JobsWorkforce Development JobsWorkforce Development Jobs in Indiana

Workforce Development information

See Indiana salary details

$27.6K

$62.8K

$124.2K

How much do workforce development jobs pay per year?

As of Jun 19, 2026, the average yearly pay for workforce development in Indiana is $62,802.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $81,400.00 per year, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

In workforce development, high-paying roles such as sales managers, real estate brokers, or skilled trades like electricians can earn $10,000 or more monthly without a college degree, often requiring experience, certifications, or specialized skills. Success in these fields depends on performance, networking, and industry knowledge, with some roles demanding long hours or entrepreneurial effort.

What does someone in workforce development do?

A workforce development professional helps individuals improve their skills and find employment opportunities by providing training, career counseling, and connecting job seekers with employers. They often work with community organizations, use data to identify workforce needs, and may hold certifications in career development or related fields.

What is the difference between Workforce Development vs Career Counselor?

AspectWorkforce DevelopmentCareer Counselor
CredentialsVaries; often includes certifications in workforce or employment servicesTypically requires a counseling or career development certification or degree
Work EnvironmentGovernment agencies, community organizations, training centersEducational institutions, private practices, career centers
Employer & Industry UsageUsed by public and nonprofit sectors to improve employment ratesUsed by schools, private firms, and counseling agencies to guide individual careers

While both roles focus on employment and career paths, Workforce Development primarily involves creating programs and policies to improve employment opportunities at a community or organizational level. Career Counselors work directly with individuals to help them identify career goals and develop personal strategies. Understanding these differences helps job seekers and organizations choose the right support for their needs.

How much does a workforce development specialist make?

A workforce development specialist typically earns between $45,000 and $70,000 annually, depending on experience, location, and employer. The role often requires strong communication and program management skills, with some positions offering additional benefits or certifications.

How can I make 2000 a week working from home?

Workforce development professionals can increase earnings by specializing in high-demand skills such as project management, digital marketing, or IT support, often requiring certifications like PMP or CompTIA. Freelance platforms, remote consulting, and building a strong client base can help achieve higher weekly income, but consistent $2000 earnings typically require experience, skill development, and a flexible schedule.

What is workforce development?

Workforce development refers to a wide range of activities, policies, and programs designed to create, sustain, and retain a skilled workforce that meets the current and future needs of employers. This field focuses on improving workers’ skills, connecting people to employment opportunities, and supporting career advancement. Workforce development can include job training, education, career counseling, apprenticeships, and collaboration between businesses, educational institutions, and government agencies. Its ultimate goal is to strengthen both individuals’ employability and the overall economic health of communities.

How do Workforce Development professionals typically collaborate with local employers and educational institutions?

Workforce Development professionals often serve as a bridge between local employers, training providers, and educational institutions. They regularly coordinate with businesses to identify current and future hiring needs, then partner with schools and community colleges to develop or enhance training programs that align with those needs. This collaborative approach ensures that job seekers are equipped with relevant skills and that employers have access to a qualified talent pipeline. Effective communication and relationship-building are key parts of the role, making networking and stakeholder management essential daily activities.

What are the key skills and qualifications needed to thrive in Workforce Development, and why are they important?

To excel in Workforce Development, you need expertise in career counseling, labor market analysis, and program management, often supported by a relevant degree or certifications such as CWDP (Certified Workforce Development Professional). Familiarity with workforce information systems, job-matching platforms, and data analysis tools is typically required. Outstanding communication, relationship-building, and problem-solving skills help professionals connect with job seekers and employers effectively. These skills ensure successful program outcomes, foster community partnerships, and enable individuals to achieve employment and career growth.
What are the most commonly searched types of Workforce Development jobs in Indiana? The most popular types of Workforce Development jobs in Indiana are:
What are popular job titles related to Workforce Development jobs in Indiana? For Workforce Development jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Workforce Development jobs in Indiana look for? The top searched job categories for Workforce Development jobs in Indiana are:
What cities in Indiana are hiring for Workforce Development jobs? Cities in Indiana with the most Workforce Development job openings:
Workforce Development jobs near you
Infographic showing various Workforce Development job openings in Indiana as of June 2026, with employment types broken down into 86% Full Time, 6% Part Time, and 8% Contract. Highlights an 92% In-person, 6% Hybrid, and 2% Remote job distribution, with an average salary of $62,802 per year, or $30.2 per hour.

Manager, Workforce Management

Everwise Credit Union

South Bend, IN

Full-time

Posted 6 days ago

Job description

Job Description:

Position Summary:

The Manager, Workforce Management leads the strategy, development, and execution of workforce planning for the Member Experience Center (MxC). This role is responsible for building and maturing the WFM function by ensuring optimal staffing levels, scheduling practices, and real-time management strategies that enable consistent, high-quality member service experiences while optimizing labor efficiency. The incumbent partners closely with MxC leadership and collaborate with HR and Finance as needed, to translate business goals into staffing strategies that support service level, abandonment, and efficiency targets across multiple communication channels.

Primary Responsibilities & Duties:

Workforce Strategy & Capacity Planning

  • Establish and lead the Workforce Management strategy and operating model.
  • Develop long-range staffing plans aligned with growth, seasonality, and strategic initiatives.
  • Build and maintain hiring and capacity plans including attrition, shrinkage, and training impacts.
  • Recommend service level targets and staffing strategies based on business goals.
  • Lead scenario planning for new initiatives, product launches, and marketing campaigns.

Forecasting & Demand Planning

  • Develop and maintain short- and long-term forecasts across voice and digital channels.
  • Identify drivers of contact demand and partner with business teams to anticipate volume changes.
  • Continuously improve forecast accuracy through analytics and modeling enhancements.

Scheduling & Optimization

  • Oversee creation and optimization of agent schedules aligned with forecasted demand.
  • Manage shift bidding, time-off planning, and intraday staffing strategies.
  • Drive multi-skill and multi-channel scheduling strategies to maximize flexibility and efficiency.
  • Develop and maintain shrinkage assumptions and staffing models.

Real-Time Workforce Management

  • Lead real-time management to ensure schedule adherence, service level performance, and operational responsiveness.
  • Establish escalation and communication protocols for intraday performance risks.
  • Recommend routing or operational adjustments based on performance trends.

Labor Planning & Collaboration

  • Partner with Member Experience Center leadership to support labor planning, staffing models, and hiring recommendations; collaborate with Finance and HR as needed.
  • Analyze labor utilization, occupancy, and overtime to identify efficiency opportunities.
  • Provide recommendations to balance service performance with operational efficiency.

Reporting, Analytics & Leadership Communication

  • Develop and deliver WFM dashboards and leadership reporting.
  • Translate operational performance into actionable insights.
  • Present staffing strategies, risks, and performance trends to leadership.

Technology & Continuous Improvement

  • Own WFM technology strategy and system administration (NICE, Verint, Genesys, Calabrio, or similar platforms).
  • Identify and implement process improvements and automation opportunities.
  • Ensure data accuracy and integrity across WFM platforms.

Team Leadership & Development

  • Build, lead, and develop the Workforce Management team.
  • Establish standards, processes, and governance for the WFM function.
  • Foster a culture of accountability, accuracy, and continuous improvement.

Business Continuity & Peak Planning

  • Develop contingency staffing plans for outages, emergencies, and seasonal demand.
  • Lead peak planning and special event staffing strategies

Knowledge/ Skills:

  • Strong analytical and quantitative skills with the ability to translate data into actionable insights, including workforce modeling, queueing theory, and contact center staffing methodologies.
  • Deep understanding of contact center operations and performance metrics.
  • Ability to influence and partner with leadership.
  • Strong communication and presentation skills.
  • Advanced Excel skills and experience with BI tools (Power BI, Tableau, etc.).
  • Experience with enterprise WFM platforms (NICE, Verint, Genesys, Calabrio, or similar).
  • Delivers strong results in a fast-paced environment with a high volume of member interactions (inbound, chat, video, outbound, etc.).

Minimum Requirements:

  • Bachelor's degree in Business, Operations, Analytics, related field or equivalent experience.
  • 4+ years of Workforce Management experience in a contact center environment.
  • 2+ years of leadership experience.
  • Strong knowledge of contact center operations.
  • Variability in hours, including weekend and holiday hours.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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