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Workforce Development Associate Jobs in Ohio (NOW HIRING)

Grant Associates

Recruitment Manager

Addyston, OH · On-site

$72K - $77K/yr

Ability to work well in a fast-paced environment Salary Range : $72k - $77k/Annually About Us Grant Associates is a national workforce development company that is passionate about raising the ...

Grant Associates

Career Advisor

Addyston, OH

$52K - $55K/yr

Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in ...

Grant Associates

Training Coordinator

Addyston, OH

Experience using AI tools like ChatGPT, and Copilot   About Us Grant Associates is a national workforce development company that is passionate about raising the economic security for the people ...

Grant Associates

Job Readiness Coordinator

Addyston, OH · On-site

Ability to thrive in a fast-paced, performance-driven business environment About Us Grant Associates is a national workforce development company that is passionate about raising the economic security ...

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All JobsWorkforce Development Associate JobsWorkforce Development Associate Jobs in Ohio

Workforce Development Associate information

What is the difference between Workforce Development Associate vs Career Counselor?

AspectWorkforce Development AssociateCareer Counselor
Required CredentialsAssociate's degree or relevant experienceBachelor's degree in counseling, psychology, or related field
Work EnvironmentCommunity programs, government agencies, nonprofitsEducational institutions, private practice, career centers
Employer & Industry UsagePublic workforce agencies, nonprofitsSchools, colleges, private career services
Common Search & ComparisonJob responsibilities, qualifications, work settingsJob responsibilities, certifications, work environment

The Workforce Development Associate and Career Counselor roles share similarities in supporting individuals' employment and career goals. However, the Associate typically works within community or government programs focusing on workforce initiatives, often requiring an associate's degree or relevant experience. In contrast, Career Counselors usually operate within educational or private settings, often holding a bachelor's degree in counseling or related fields. Understanding these differences helps job seekers identify the right role based on their credentials and preferred work environment.

What are the most commonly searched types of Workforce Development jobs in Ohio? The most popular types of Workforce Development jobs in Ohio are:
What cities in Ohio are hiring for Workforce Development Associate jobs? Cities in Ohio with the most Workforce Development Associate job openings:
Workforce Development Associate jobs near you
Front Desk Engagement Specialist

Front Desk Engagement Specialist

Grant Associates

Addyston, OH

$34K - $39K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Front Desk Engagement Specialist

Who We Are
Our employees consistently rate Grant Associates as a great place to work, and often recommend open positions to friends. We are a culturally diverse company with competitive benefits, frequent opportunities for growth and change, training, and fun activities! We provide: Competitive wages for high performance • 11 Paid Holidays • PTO • Tuition reimbursement • Guided Professional Development Plans • Summer Fridays • Weekly Wellness Sessions • Medical/Vision/ Dental • Employer Paid Life Insurance • Employer 401k Contributions • Employee Referral Bonus • Employee Assistance Programs •Company Picnics • Volunteer Experiences • Access to Free Financial Counseling
Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Culture, Innovation, and Green teams.
Job Description:
In this role, you will support individuals seeking services at the Ohio Means Jobs Center. This position is an operational, client-facing role that supports workforce development programs. The position focuses on front-line engagement with job seekers, ensuring smooth customer flow, strong communication, and continued participation in services at career centers. This role supports community partnerships and promotes programs aligned with the Workforce Innovation and Opportunity Act (WIOA).
Responsibilities:
  • Client Engagement amp; Front Desk Operations
  • Greet clients and manage reception / activity flow in workforce or career centers
  • Schedule appointments and direct inquiries (in-person, phone, virtual channels)
  • Maintain a professional, welcoming environment for all visitors
  • Conduct follow-ups via phone, email, or text within ~24 hours of initial contact
  • Reach out to clients who miss appointments or disengage
  • Support ongoing engagement throughout the participant lifecycle
  • Manage client records and track engagement in internal databases
  • Prepare reports and assist with data collection for performance metrics
  • Perform clerical tasks (copying, scanning, assembling materials, etc.)
  • Assist Talent Development Specialists with outreach and caseload activities
  • Help coordinate workshops, orientations, and community events
  • Prepare onboarding materials for new program participants
  • Handle inbound calls and voicemail responses within defined timelines
  • Route inquiries to appropriate staff
  • Identify opportunities to improve processes and workflows
  • Manage general office communications and coordination
Qualifications:
  • High School Diploma or GED
  • 1–2 years of administrative, clerical, or customer service experience
  • Strong communication skills (in-person, phone, written)

Additional Skills and Attributes:
  • Excellent written, verbal, and presentation communication skills
  • Strong organizational and time management skills in a fast paced environment
  • Problem-solving mindset with attention to detail
  • Ability to work independently and collaboratively with diverse teams
  • Proficiency with customer-focused demeanor
About Us
Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals. Grant Associates is a wholly owned subsidiary of Advanced Personnel Management (APM) Group, a leading international provider of Human Services with offices in ten countries.
*Grant Associates in an Equal Opportunity Employer

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