Workforce Analytics Manager Jobs in Riverside, CA

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships.  We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for:

       Medical, dental, and vision plans with no-cost and low-cost options

       Annual employer HSA contribution

       401(k) matching and immediate vesting

       Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:

o   Associate / Sr. Associate: $350

o   Manager / Sr. Manager: $600

o   Director: $800

o   Executive Director: $900

o   VP or Above: $1,000

       100% employer-paid life and disability insurance

       No-cost health and wellbeing programs, including a gym benefit

       Six weeks of paid parental leave

       Paid Volunteer Time Off, plus a company donation to a charity of your choice

What to Expect

The Marketing Analytics Manager is responsible for delivering actionable insights that drive lifecycle marketing effectiveness, personalization, and performance optimization across owned digital channels. This role partners closely with Marketing, Digital, Product, Finance, and OEM stakeholders to translate complex data into actionable insights that improve customer acquisition, retention, and lifetime value.

What You Will Do

1.     CrossPlatform Marketing Analytics & Insights

       Lead and execute endtoend measurement strategies for digital marketing programs, across Salesforce Marketing Cloud and Adobe Experience Cloud.

       Define and manage KPIs, dashboards, and scorecards for lifecycle marketing, including conversion, retention, renewal, and crosssell.

       Analyze campaign performance to identify optimization opportunities and inform ongoing digital marketing strategies.

2.     Journey Analytics & Attribution

       Analyze endtoend customer journeys by integrating Adobe behavioral data with Salesforce campaign and journey execution data.

       Design and manage attribution models (e.g., multitouch, datadriven) to assess marketing impact across channels and touchpoints.

       Apply advanced analytics techniques (segmentation, cohort analysis, LTV modeling, propensity scoring) to support targeting and personalization strategies.

       Align Adobe Analytics data with Salesforce Marketing Cloud reporting to quantify marketing impact and downstream financial outcomes.

       Partner with marketing and UX teams to optimize journey design, cadence, messaging, and experience strategy.

3.     Data & Marketing Technology Enablement

       Partner with experience teams to ensure reliable data pipelines across platforms such as CRM, web analytics, media platforms, and enterprise data warehouses.

       Serve as an analytics stakeholder in marketing technology initiatives (e.g., Salesforce, Adobe, CDPs).

       Ensure analytics solutions scale across multiple brands, products, and OEM requirements.

4.     CrossFunctional & Executive Partnership

       Translate complex crossplatform data into clear insights, narratives, and recommendations tailored to executive, marketing, and operational audiences.

       Support marketing investment decisions, lifecycle strategy, and digital experience optimization efforts.

       Support strategic initiatives such as new product launches, dealer programs, UX enhancements, and digital transformation efforts.

       Act as a trusted advisor to marketing leadership on performance trends, risks, and investment decisions.

What You Will Bring

       Minimum 5-7 years of progressive experience in marketing analytics, digital analytics, or CRM analytics.

       Experience with Salesforce and Adobe technology stacks.

       Experience with content marketing, email marketing, and SEO marketing.

       Automotive or financial services industries preferred.

       Bachelor's degree in Marketing, Analytics, Business, Statistics or related discipline.

       Salesforce or Adobe certification(s) a plus.

       MBA a plus.

       Strong working knowledge of Salesforce Marketing Cloud, including customer data activation, journey performance, segmentation effectiveness, and attribution across channels.

       SQL proficiency with the ability to query, join, and analyze large datasets across enterprise data warehouses and marketing platforms.

       Exceptional attention to detail and quality.

       Ability to work autonomously and in a team environment.

       Excellent verbal and written communication, including presentation skills.

       Excellent interpersonal skills to successfully collaborate with cross functional departments.

       Strong orientation toward results coupled with reputation for integrity, creativity and good judgment

       Must have the ability to challenge, when appropriate, existing practices.

       Proficient in Microsoft 365 Suite (Word, Excel, PowerPoint, Outlook, Teams, Copilot).

Work Environment

Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA"). 

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.