Workflow Optimization Jobs in Virginia (NOW HIRING)

At Master Center for Addiction Medicine, we are transforming the landscape of addiction treatment through innovation, compassion, and evidence-based care. Our mission is to provide comprehensive, individualized outpatient addiction treatment that changes lives, strengthens families, and improves communities.

Position Summary 

The Patient Acquisition Analyst plays a critical role in driving patient growth through identifying, tracking and troubleshooting patient acquisition and retention processes and workflows. This role bridges business development and operations, ensuring a seamless, patient-centered onboarding experience while supporting efforts to re-engage inactive discharged patients. The analyst will assist in identifying and resolving operational workflows with referral partners.  The ideal candidate is highly organized, process-driven, and passionate about improving patient access and experience. 

Key Responsibilities 

IOP 

• Track the IOP intake process from first contact through authorization and group placement. 

• Manage group capacity 

• Check insurance coverage for IOP participants to  active coverage 

Patient Outreach & Engagement 

• Track and report on inactive, deferred, or unconverted patient inquiries 

• Conduct structured outreach to re-engage patients and support conversion to scheduled care 

• Oversee and report on automated follow-up for leads, suggest changes  

• Maintain accurate tracking and reporting of outreach efforts and outcomes 

Referral Partner Reporting 

• Track and troubleshoot referral partner reporting for special populations like probation and parole. 

• Recommend solutions on workflows are reporting to improve process 

Operations & Workflow Optimization 

• Collaborate with Business Development and Operations teams to evaluate and improve patient onboarding workflows 

• Track and update referral partner workflows  

• Identify bottlenecks, inefficiencies, and opportunities to improve conversion and patient experience 

• Help develop, document, and maintain standard operating procedures related to intake and onboarding 

Data Tracking & Reporting 

• Track and analyze key patient acquisition metrics including inquiry volume, conversion rates, and scheduling timelines 

• Provide regular reports and insights to leadership to support growth strategies 

• Ensure CRM or intake systems are kept up to date and used consistently 

Cross-Functional Collaboration 

• Work closely with clinical, administrative, and marketing teams to align patient acquisition efforts 

• Support broader business development initiatives as needed 

Qualifications: 

Required 

• 2+ years of experience in healthcare analytics and operations 

• Strong organizational, analytics and process-management skills 

• Excellent communication skills with a patient-centered approach 

• Experience working with EHRs, CRMs. 

Preferred 

• Experience in behavioral health, mental health, or substance use treatment settings 

• Familiarity with IOP or outpatient program workflows 

• Experience in process improvement or operational optimization 

Key Competencies 

• Patient-centered mindset 

• Detail-oriented with strong follow-through 

• Process and systems thinker 

• Ability to manage multiple priorities in a fast-paced environment 

• Collaborative and solutions-focused 

• Mission-driven work that changes lives
• Collaborative and supportive team environment
• Opportunity for professional growth and development
• Dynamic and innovative healthcare organization
• Meaningful impact on patients, families, and communities

At Master Center for Addiction Medicine Careers, we believe in investing in our employees while creating an environment centered on compassion, accountability, teamwork, and excellence.

If you are passionate about helping others and want to make a meaningful impact while growing your career, we encourage you to apply today.

Please do not contact the office directly regarding this position. All hiring activities are managed through our Applicant Tracking System and recruiting team. 

At Master Center for Addiction Medicine, we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people, families and your community!

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