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Work From Home Technical Support Representative Jobs in Springfield, MA

The Jernigan Agency

WORK FROM HOME

Hartford, CT · On-site +1

... representatives. We are hiring coachable individuals comfortable with a 100% commission based ... Occasional travel for work for in-person conferences. If you are not currently licensed but have a ...

The Jernigan Agency

WORK FROM HOME

Springfield, MA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

The Semler Agency

Work From Home Sales

Hartford, CT · On-site +1

This role is designed for individuals looking to learn a new skill and work from home with support. Responsibilities: * Connect with individuals requesting information * Provide guidance on coverage ...

HMG Careers

Work From Home Sales Specialist

Holyoke, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ...

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Work From Home Technical Support Representative information

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How much do work from home technical support representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for work from home technical support representative in Springfield, MA is $21.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.94 per hour, depending on experience, location, and employer.

What is a work from home technical support representative?

A Work From Home Technical Support Representative provides remote assistance to customers experiencing technical issues with a product or service. They troubleshoot problems, guide users through solutions, and escalate complex issues when needed. This role requires strong communication skills, technical knowledge, and the ability to work independently. Representatives often support customers via phone, email, or chat while following company policies and procedures.

What does a typical workday look like for a work from home technical support representative?

A typical workday as a Work From Home Technical Support Representative involves handling customer inquiries via phone, chat, or email, diagnosing technical issues, and guiding users to resolve problems with products or services. You'll often juggle multiple cases simultaneously, documenting each interaction in the company’s helpdesk or CRM system. Though remote, you may participate in regular team meetings and collaborate with engineers or other support team members to address complex issues. Expect a structured schedule, often with set shifts, and opportunities for ongoing training to stay current with product updates and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a work from home technical support representative?

To thrive as a Work From Home Technical Support Representative, you need strong troubleshooting abilities, technical knowledge of relevant products or services, and typically at least a high school diploma or equivalent. Familiarity with remote desktop tools, helpdesk software, ticketing systems, and sometimes certifications like CompTIA A+ are often required. Outstanding verbal communication, patience, and time management set high performers apart in this role. These qualities are crucial for efficiently resolving customer issues, maintaining service quality, and ensuring customer satisfaction in a remote setting.

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For Work From Home Technical Support Representative jobs in Springfield, MA, the most frequently searched job titles are:

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Work From Home Technical Support Representative jobs near you

WORK FROM HOME

The Jernigan Agency

Hartford, CT • On-site, Remote

Part-time

Posted 20 days ago

Job description

This Jernigan Agency is looking for individuals interested in working remotely as sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income helping our clients who have asked for our help with life insurance backed products.
As this is a commission based income, there is no cap on your earnings. We use data driven systems and cutting edge lead generation that gets you connected with interested clients quickly.
The candidate we are looking for is disciplined, honest, confident, and passionate about helping people achieve their financial goals. Occasional travel for work for in-person conferences. If you are not currently licensed but have a desire to learn this business, we will help guide you in that process.
Sales Job Description:
  • Call on our lead prospects to set up appointments.
  • Help each client to review their options and apply for that coverage.
  • See the application through the underwriting process and get our clients covered.
Requirements for Sales Position:
  • Must be licensed in life products or willing to get licensed.
  • Must have a computer and phone to service the clients.
  • This is all online so and internet connection is a must.
  • We provide all of the training.
  • We have warm leads available who have contacted us first. No COLD calling.
We provide:
  • Training
  • Mentorship
  • Lead system for getting in front of clients

If you are interested in learning more about working with us, please schedule an interview through jerniganagency.org

Apply