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Work From Home Retail Customer Service Representative Jobs

AO Globe Life

Entry Level Customer Service Rep WFH

Dallas, TX · On-site +1

$15.75 - $21.50/hr

Flexible work-from-home environment * No commuting * Modern virtual technology and support 💰 ... Insurance * Healthcare * Retail * Hospitality * Business Development We value coachability ...

Sagility

$15/hr

Work from Home: Customer Service Representative (Healthcare) Elevate Your Career with Sagility Sagility, a global leader in business process management, is dedicated to enhancing the member and ...

Sagility LLC

$15/hr

Work from Home: Customer Service Representative (Healthcare) Elevate Your Career with Sagility Sagility, a global leader in business process management, is dedicated to enhancing the member and ...

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How much do work from home retail customer service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for work from home retail customer service representative in the United States is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.23 per hour, depending on experience, location, and employer.

What is a work from home retail customer service representative?

A Work From Home Retail Customer Service Representative is a professional who assists customers of a retail company remotely, often from their own home. Their primary responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information about products and services via phone, email, or chat. These representatives use computer systems and communication tools to deliver high-quality service, ensuring customer satisfaction. Working from home allows for flexibility, but also requires strong self-motivation, communication skills, and the ability to troubleshoot problems independently.

What are the key skills and qualifications needed to thrive as a work from home retail customer service representative?

To thrive as a Work From Home Retail Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, online chat platforms, and call center software is typically required. Exceptional patience, active listening, and time management help individuals excel in resolving customer issues remotely. These skills ensure efficient, positive customer interactions and contribute to customer satisfaction and loyalty in a virtual environment.

How do work from home retail customer service representatives stay connected and coordinated with their teams while working remotely?

Work From Home Retail Customer Service Representatives typically stay connected with their teams through regular virtual meetings, chat platforms, and email communications. Many companies use collaborative tools like Slack, Microsoft Teams, or Zoom to facilitate real-time communication and support. Team leads often provide updates, share best practices, and offer assistance during scheduled check-ins. While independent work is common, representatives frequently collaborate with supervisors and colleagues to resolve complex customer issues and ensure consistent service quality.
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Work From Home Retail Customer Service Representative jobs near you

Work from Home: Customer Service Representative (Healthcare)

Sagility

Birmingham, AL • Remote

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Sagility rating

4.6

Company rating: 4.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

63rd of 72 rated call and contact centers

Job description

Job title Work from Home: Customer Service Representative (Healthcare) About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Work from Home: Customer Service Representative (Healthcare)

Job Description:

Elevate Your Career with Sagility
Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients.

Become Part of a Team That S.O.A.R,s!

  • S Spark Curiosity
  • O One Team, One Direction
  • A Action for Results
  • R Right by Right Purpose

We are passionate about shaping careers and are hiring Remote Customer Service Representatives for our call center team. Be the compassionate

human connection that makes our service exceptional.

Benefits You Will Enjoy:

  • Competitive pay: $11.00 to $14.00/hour (bilingual representatives: $15.00/hour).
  • Performance-based incentives.
  • Paid training in a cutting-edge virtual training environment.
  • Comprehensive health coverage (available after 90 days).
  • Employee wellness and engagement programs.
  • Career advancement opportunities: 90% of our leaders started as Customer Service Representatives.

Your Role:

  • Handle incoming calls promptly and professionally.
  • Research and provide effective resolutions to customer inquiries.
  • Accurately document call details.
  • Communicate empathetically and diplomatically with clear, professional articulation.
  • Meet team goals for quality and customer satisfaction daily.

What You Bring to the Table:

  • Commitment to excellence and a positive attitude.
  • Strong communication and interpersonal skills.
  • Comfort in a fast-paced, team-oriented environment.
  • Proficiency in navigating computer applications.
  • Desire to exceed customer expectations and grow professionally.
  • Previous healthcare experience is a plus.
  • At least 1 year of experience in a call center environment is required.

Job Requirements:

  • Must be 18 years or older.
  • High School Diploma or equivalent.
  • Minimum of 1 year at a single job, preferably in customer service.
  • Reliable attendance, with no absences in the first 90 days.
  • Typing at least 25 WPM.
  • Hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download.
  • Secure, private work area at home.
  • Flexible availability, including weekends.

Additional Perks:

  • Daily Pay.
  • Medical, Dental, and Vision coverage.
  • Life Insurance.
  • Short-Term and Long-Term Disability options.
  • Flexible Spending Account (FSA).
  • Employee Assistance Program.
  • 401(k) with employer contribution.
  • Paid Time Off (PTO).
  • Tuition Reimbursement.

Sagility is an Equal Opportunity Employer/Vet/Disability.

Location:

Texas (CST)United States of America

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