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Work From Home Non Voice Customer Service Jobs (NOW HIRING)

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Must Haves for Work at Home: * Private, distraction free workspace (not a shared/common area of the ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

Genpact

Associate - Customer Care - Non - Voice 5A

Guss, IA · Remote

$14.50 - $20/hr

... work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator ... service level agreements. * Review, research, and validate requests received from customers ...

Genpact

Associate - Customer Care - Non - Voice 5A

Guss, IA · Remote

$14.50 - $20/hr

... work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator ... Provide accurate and timely information to customers regarding products, services, or policies.

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Work From Home Non Voice Customer Service information

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How much do work from home non voice customer service jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for work from home non voice customer service in the United States is $28.44, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $40.38 per hour, depending on experience, location, and employer.

What are some of the typical daily responsibilities in a Work From Home Non Voice Customer Service role?

As a Work From Home Non Voice Customer Service representative, your day typically involves responding to customer inquiries via email, chat, or online tickets, resolving issues related to products or services, and updating customer records accurately in the company’s database. You may also handle tasks such as processing orders, troubleshooting common problems, and escalating complex concerns to specialized teams when necessary. Interaction is primarily text-based, so strong attention to written communication and response time is important. Regular check-ins with your supervisor or virtual meetings with the team help ensure alignment on goals and consistent service quality.

What is a Work From Home Non Voice Customer Service job?

A Work From Home Non Voice Customer Service job involves assisting customers through text-based communication channels such as email, chat, or support tickets instead of phone calls. Responsibilities typically include answering inquiries, resolving issues, and providing product or service information efficiently. Strong written communication skills, attention to detail, and problem-solving abilities are essential for this role. Many companies offer flexible schedules, making it an attractive option for remote work.

What are the key skills and qualifications needed to thrive in the Work From Home Non Voice Customer Service position, and why are they important?

To excel as a Work From Home Non Voice Customer Service representative, strong written communication, problem-solving skills, and proficiency in typing are essential, often complemented by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and helpdesk ticketing systems is typically required. Attention to detail, patience, and the ability to work independently are key soft skills for success in this remote environment. These competencies ensure efficient, clear, and professional assistance to customers while maintaining high satisfaction in a virtual setting.

More about Work From Home Non Voice Customer Service jobs
What cities are hiring for Work From Home Non Voice Customer Service jobs? Cities with the most Work From Home Non Voice Customer Service job openings:
What states have the most Work From Home Non Voice Customer Service jobs? States with the most job openings for Work From Home Non Voice Customer Service jobs include:
What job categories do people searching Work From Home Non Voice Customer Service jobs look for? The top searched job categories for Work From Home Non Voice Customer Service jobs are:
Work From Home Non Voice Customer Service jobs near you
Infographic showing various Work From Home Non Voice Customer Service job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $59,161 per year, or $28.4 per hour.

Customer Service - Work at Home

ibex

Hampton, VA • Remote

$14 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Overview

Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You'll make real connections, build new skills, and grow your career in a place that celebrates you.

About the role:

Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.

Responsibilities

Your day to day will involve:

  • Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments).
  • Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
  • Thoroughly and completely documenting all customer interactions.
  • Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
  • Educating on the usage and benefits of self-service tools.
  • Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
  • Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
  • Responding to customer inquiries in a courteous and professional manner.
  • Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
  • Responding to and resolving internal and external complex customer inquiries.
  • Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
  • Taking ownership of the resolution and setting expectation for follow up.
  • Ensuring resubmissions, stop payments, and voids are appropriately handled.
  • Meeting or exceeding individual, department, and client specific goals.
  • Understanding and adhering to all client administrative and contractual policies and procedures.
  • Suggesting ways to improve the service delivery processes contributing to the success of the organization.
  • Other duties as assigned.
Qualifications

Must Haves for Work at Home:

  • Private, distraction free workspace (not a shared/common area of the home)
  • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
  • Active wireless phone service
  • Must remain on camera during working hours

Eligible States

This role is currently limited to candidates residing in

Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

Preferred:

  • Experience in healthcare or related industry experience
  • Medical/Dental terminology knowledge experience
  • Medicare/Medicaid knowledge
  • Claims/Billing and coding experience

Benefits:

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan
  • Paid Time Off
  • Paid T-Mobile cell service
  • Employee referral program
  • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)
Employment Type: FULL_TIME

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