ZipRecruiter

Log In

2

Work From Home Medical Customer Service Representative Jobs in Puerto Rico

Firstsource

Customer Service Representative

Mayaguez, PR · Remote

$16 - $21.75/hr

Work Location: Remote-NearShore Job Type: Full-time About Firstsource Firstsource Solutions is a ... Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies ...

OncoHealth

Case Review Representative

Guaynabo, PR · On-site +1

$13 - $15/hr

... can work remotely from home the rest of the days. Employees are welcome to work from the office ... The Opportunity The cost of cancer related medical services and prescription drugs in the United ...

RelateCare

$11/hr

Receiving inbound calls from patients looking to schedule physician appointments * Connecting ... to work remotely * Must have fixed line broadband internet connectivity * Exceptional customer ...

RelateCare

$11/hr

Receiving inbound calls from patients looking to schedule physician appointments * Connecting ... to work remotely * Must have fixed line broadband internet connectivity * Exceptional customer ...

Huntington

Auto Finance Market Manager 3

Florida, PR · On-site +1

... and customer service. * Makes decisions and acts in accordance with established policies and ... We're combining the best of both worlds: in-office and work from home. Our approach enables our ...

OncoHealth

Case Review Specialist - PR

Guaynabo, PR · On-site +1

... can work remotely from home the rest of the days. Employees are welcome to work from the office ... The Opportunity The cost of cancer related medical services and prescription drugs in the United ...

next page

Showing results 1-20

All JobsMedical Customer Service Representative JobsWork From Home Medical Customer Service Representative JobsWork From Home Medical Customer Service Representative Jobs in Puerto Rico

Work From Home Medical Customer Service Representative information

What is the difference between Work From Home Medical Customer Service Representative vs Medical Billing Specialist?

AspectWork From Home Medical Customer Service RepresentativeMedical Billing Specialist
CredentialsHigh school diploma or equivalent; some roles may require healthcare certificationsHigh school diploma; certification in medical billing preferred
Work EnvironmentRemote, customer service-focused, interacting with patients and providersRemote or office-based, focused on billing and coding tasks
Industry UsageCommon in healthcare providers, insurance companies, and telehealthPrimarily in healthcare facilities, billing companies, and insurance firms
Job FocusAssisting patients, answering inquiries, scheduling, and supportProcessing claims, coding, and managing billing records

While both roles are healthcare-related and can be performed remotely, the Medical Customer Service Representative focuses on patient interaction and support, whereas the Medical Billing Specialist handles billing, coding, and claims processing. Understanding these differences helps job seekers find the right fit based on skills and interests.

What are the key skills and qualifications needed to thrive as a work from home medical customer service representative, and why are they important?

To thrive as a Work From Home Medical Customer Service Representative, you need strong communication skills, knowledge of medical terminology, and a high school diploma or equivalent, with some employers preferring healthcare-related experience. Familiarity with customer relationship management (CRM) software, electronic health record (EHR) systems, and secure messaging platforms is typically required. Exceptional empathy, patience, problem-solving abilities, and self-motivation are crucial soft skills for excelling in this remote role. These competencies ensure efficient support for patients, accurate information relay, and a positive customer experience in the healthcare environment.

What is a work from home medical customer service representative?

A Work From Home Medical Customer Service Representative is a professional who assists patients, healthcare providers, or insurance companies with medical-related inquiries or issues, all from a remote location. They may handle tasks such as scheduling appointments, answering billing questions, processing insurance claims, and providing information about medical services. These representatives use phone, email, or online chat to communicate and often work for hospitals, clinics, insurance companies, or third-party medical service providers. Strong communication skills, empathy, and knowledge of medical terminology are important for this role.

How does a work from home medical customer service representative typically collaborate with healthcare providers and team members?

As a Work From Home Medical Customer Service Representative, you will frequently communicate with both healthcare providers and internal team members via secure messaging systems, phone calls, or video conferences. Collaboration often involves clarifying patient information, coordinating appointment scheduling, and resolving insurance or billing inquiries. Regular virtual team meetings and training sessions help ensure everyone stays updated on policy changes and best practices. Despite working remotely, maintaining clear and prompt communication is essential for effective teamwork and delivering a high standard of service.

What are popular job titles related to Work From Home Medical Customer Service Representative jobs in Puerto Rico?

For Work From Home Medical Customer Service Representative jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Work From Home Medical Customer Service Representative jobs in Puerto Rico look for?

The top searched job categories for Work From Home Medical Customer Service Representative jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Work From Home Medical Customer Service Representative jobs?

Cities in Puerto Rico with the most Work From Home Medical Customer Service Representative job openings:

Work From Home Medical Customer Service Representative jobs near you

Customer Service Representative

Firstsource

Mayaguez, PR • Remote

$16 - $21.75/hr

Full-time

Posted 7 days ago

Firstsource rating

6.5

Company rating: 6.5 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

28th of 71 rated call and contact centers

Job description

Work Location: Remote-NearShore

Job Type: Full-time

About Firstsource 

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Description:

Conduct outbound calls and/or campaigns when directed.

Thoroughly document all customer transactions in host system.

Adhere to scheduled shifts to ensure optimal phone coverage.

Ensure compliance to all regulatory guidelines.

Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.

Follow safety guidelines outlined by Illness and Injury Prevention Program.

Specific qualifications for this medical role include:

High School diploma or GED
1 Year Call Center Exp

Six months healthcare claims experience.

Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
Basic mathematical skills
Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distraction
Ability to multitask
Specific to processing: Able to look for data entry differences
Following written directions (emails, SOP documents)
Self-motivation
Ability to prioritize work
Thinking outside the box and making judgement calls
Ability to adapt to change

What Firstsource employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply