ZipRecruiter

Log In

2

Work From Home Customer Escalation Representative Jobs

Sagility

$15/hr

Job title Work from Home: Customer Service Representative (Healthcare) About Sagility Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare ...

New

next page

Showing results 1-20

All Jobsremote JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsWork From Home Customer Escalation Representative Jobs

Work From Home Customer Escalation Representative information

See salary details

$9

$18

$26

How much do work from home customer escalation representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for work from home customer escalation representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a work from home customer escalation representative?

A Work From Home Customer Escalation Representative handles complex customer issues that frontline support cannot resolve. They work remotely to investigate complaints, provide solutions, and ensure customer satisfaction. This role requires strong problem-solving, communication, and decision-making skills. Representatives often collaborate with different departments to address customer concerns efficiently.

What skills and qualifications are needed to thrive as a work from home customer escalation representative?

To thrive as a Work From Home Customer Escalation Representative, you need experience in customer service, problem-solving, and conflict resolution, typically supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and sometimes call center platforms is often required. Outstanding communication skills, empathy, and patience are critical soft skills for this role. These capabilities enable you to effectively manage challenging customer situations and deliver satisfactory resolutions while representing the company professionally.

What are some common challenges faced by work from home customer escalation representatives?

Work From Home Customer Escalation Representatives often encounter complex situations where customers may be upset or dissatisfied, requiring quick thinking and strong emotional intelligence to resolve issues calmly and fairly. Working remotely, you may need to adapt to using multiple digital systems simultaneously while keeping up with real-time communications. Building rapport and collaborating with colleagues and management virtually can also be an adjustment. However, many find the role rewarding as it allows them to directly impact customer satisfaction and develop advanced problem-solving skills.

More about Work From Home Customer Escalation Representative jobs

What cities are hiring for Work From Home Customer Escalation Representative jobs?

Cities with the most Work From Home Customer Escalation Representative job openings:

What states have the most Work From Home Customer Escalation Representative jobs?

States with the most job openings for Work From Home Customer Escalation Representative jobs include:

What job categories do people searching Work From Home Customer Escalation Representative jobs look for?

The top searched job categories for Work From Home Customer Escalation Representative jobs are:

Work From Home Customer Escalation Representative jobs near you
Infographic showing various Work From Home Customer Escalation Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

WFH Customer Support Representative - Entry Level

Globe Life American Income Division

Fayetteville, AR • On-site, Remote

$15.25 - $20.75/hr

Full-time

Medical, Life

Posted 18 days ago

Job description

WFH Customer Support Representative - Entry Level
AO | 100% Remote | Work From Home | No Experience RequiredStart Your Remote Career With Training, Flexibility & Growth
Looking for an entry-level work-from-home opportunity where you can help people, develop valuable professional skills, and build a long-term career?
AO is seeking motivated, dependable, and people-focused individuals to join our growing virtual team as Customer Support Representatives.
You'll work with individuals and families through scheduled phone and Zoom appointments, answer questions, explain available benefit options, assist with enrollment and policy needs, and provide professional ongoing support.
No previous insurance experience is required. We provide comprehensive training, mentorship, licensing guidance, and continued professional development.Why You'll Love This Opportunity
• 100% Remote / Work From Home
• Entry Level - No Prior Insurance Experience Required
• Qualified Leads Provided - No Cold Calling
• Weekly Performance-Based Pay + Bonuses
• Flexible Scheduling
• Comprehensive Training & Mentorship
• Residual Income Opportunities
• Leadership & Career AdvancementWhat You'll Do
As a Customer Support Representative, you'll help provide a positive, professional client experience from the initial consultation through ongoing service.Customer Service & Client Support
  • Connect with clients through scheduled Zoom and phone appointments
  • Listen to client needs and answer questions professionally
  • Explain available life, accident, and supplemental health benefit options
  • Help clients understand coverage and policy information
  • Guide eligible clients through applications and enrollment
  • Assist existing clients with policy reviews and beneficiary updates
  • Provide ongoing customer and policy support
  • Maintain accurate client records and follow-up documentation
  • Build long-term relationships through professional communication and service
  • Follow company procedures and applicable state insurance requirements

Our approach combines customer service with consultative insurance sales, focusing on education, needs analysis, and helping clients make informed decisions.What We Offer
🏠 100% Remote Work
Work from home anywhere within the United States. Client appointments, training, coaching, and team meetings are conducted virtually.
⏰ Flexible Schedule
Build a schedule that supports your personal priorities and professional goals while maintaining the consistency needed to serve clients effectively.
📞 Qualified Leads Provided
Connect with individuals who have requested information regarding available benefits.
No traditional cold calling and no purchasing leads.
💰 Weekly Pay + Performance-Based Income
Compensation opportunities include:
  • Weekly commission-based pay
  • Performance bonuses
  • Uncapped earning potential
  • Renewal and residual income opportunities
  • Leadership compensation opportunities as you advance

This is a performance-based opportunity rather than a guaranteed hourly wage or salary. Individual earnings vary based on production and results.Training & Mentorship From Day One
You don't need an insurance background to get started.
We provide:
  • Virtual onboarding
  • Insurance licensing guidance
  • Product and benefits education
  • Customer service and communication training
  • One-on-one mentorship
  • Weekly virtual coaching and workshops
  • Professional skill development
  • Leadership training
  • Ongoing support as you grow

You'll have the opportunity to develop valuable skills in communication, customer service, relationship management, problem-solving, sales, organization, and leadership.Benefits & Professional Support
Qualifying representatives may have access to:
  • ♥ Health insurance reimbursement
  • 🛡 Company-supported life insurance
  • 💵 Renewal and residual income opportunities
  • 🤝 Union representation and professional support
  • 📈 Leadership development and advancement opportunities
  • 💻 Modern virtual systems and business technology

Eligibility and qualification requirements may apply.Performance Incentives & Recognition
Outstanding performance may qualify you for additional rewards, including:
  • Incentive travel to destinations such as Cabo, Tulum, Las Vegas, and Cancun
  • 🚙 Vehicle incentive opportunities, including Jeep Wrangler programs
  • 💻 Technology rewards, including MacBook Pros
  • 🏡 Travel and Airbnb getaway incentives
  • 🏆 Performance recognition and contests
  • 🎯 Leadership conferences and professional development events

All incentives are performance-based and subject to applicable program qualifications.Who We're Looking For
We're looking for individuals who demonstrate:
  • Strong communication and active-listening skills
  • Friendly, professional, and customer-focused attitude
  • Genuine desire to help others
  • Positive attitude and willingness to learn
  • Self-motivation and personal accountability
  • Strong organization and time-management abilities
  • Problem-solving and critical-thinking skills
  • Ability to work independently from home
  • Comfort collaborating within a virtual team
  • Coachability and openness to feedback
  • Strong work ethic and desire to grow

Previous experience in customer service, retail, hospitality, healthcare, education, administration, banking, call centers, military service, client relations, or sales can be helpful-but is not required.
We value attitude, work ethic, professionalism, and coachability over previous industry experience.Minimum Requirements
Applicants must:
  • Be at least 18 years of age
  • Be physically located within the United States
  • Be legally authorized to work in the United States
  • Have access to a computer or laptop
  • Maintain reliable high-speed internet
  • Have webcam and microphone capability
  • Maintain a quiet, professional workspace
  • Be comfortable using Zoom and web-based technology
  • Be willing and able to obtain the required state Life & Health Insurance License

Licensing guidance is provided.Career Growth & Leadership Opportunities
This position is designed to provide more than an entry-level starting point.
Representatives who demonstrate strong performance, consistency, and leadership potential may pursue opportunities in:
Customer Support → Client Representation → Training & Mentorship → Team Leadership → Management
Advancement is based on performance, development, and initiative-not simply seniority.Virtual Interview Process
All interviews are conducted virtually through Zoom, providing a convenient and accessible hiring experience.
During the process, qualified candidates will have the opportunity to learn more about the position, licensing requirements, training, performance-based compensation, and advancement opportunities.Ready to Start Your Work-From-Home Career?
If you're looking for an entry-level remote opportunity where you can help people, receive comprehensive training, develop professionally, and build toward long-term financial and career growth, we'd love to hear from you.
Submit your updated resume and contact information today to be considered.Work From Home. Support Clients. Grow Professionally. Build Your Future. 🚀

Apply