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Work From Home Chat Support Representative Jobs (NOW HIRING)

Aureon

E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... Project work that includes long and short-term initiatives What can Aureon offer you?

Aureon

E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... Project work that includes long and short-term initiatives What can Aureon offer you?

Getaway Travel Agency

$15.75 - $20.25/hr

Remote Travel Support Representative Birmingham, United Kingdom Customer Representative Or refer ... Remote flexibility - work from anywhere, with hours that fit your lifestyle. * Exclusive travel ...

X2F

Customer Support Representative

Newark, NJ · Remote

$16.75 - $22.75/hr

Become a support superhero answering questions via chat, email, and the occasional phone call with ... Perks You'll Love (besides working in PJs): 100% remote work from home, a cabin in the woods, or ...

Syntricate Technologies

$14.25 - $18/hr

... Applicant (Work from Home) Description Job Responsibilities : * Telephone Support - perform ... E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ...

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How much do work from home chat support representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for work from home chat support representative in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.
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Work From Home Chat Support Representative jobs near you
Infographic showing various Work From Home Chat Support Representative job openings in the United States as of May 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 61% In-person, 11% Hybrid, and 28% Remote job distribution, with an average salary of $45,486 per year, or $21.9 per hour.
Tier 1 Technical Support Representative (REMOTE WISCONSIN)

Tier 1 Technical Support Representative (REMOTE WISCONSIN)

Aureon

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Aureon rating

4.5

Company rating: 4.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

200th of 204 rated it services

Job description

Tier 1 Technical Support Representative (REMOTE WISCONSIN)

Job Category: Contact Center

Requisition Number: TIER1001513

Job Details

Description

Job Responsibilities:

  • Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
  • E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
  • Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
  • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
  • Focus on quality and customer satisfaction
  • Clear and thorough documentation of customer interactions required
  • Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
  • Willing to fiercely advocate on behalf of and represent the Voice of the Customer
  • Research and prepare detailed escalations to second level support
  • Review, manage and follow up on open issues as needed
  • Project work that includes long and short-term initiatives

What can Aureon offer you?

  • Opportunities for professional growth, development, and advancement within the organization
  • 100% remote working employment model
  • Shift differential pay applied to evening and weekend shifts
  • Comprehensive training on hardware and software applications for qualified applicants
  • Knowledge and experience relating to basic computer applications
  • Competitive compensation and full benefits package for full-time employees
  • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:

  • High school or equivalent

Required Skills:

  • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
  • Excellent written and oral communication skills, including strong listening skills
  • Intermediate to advanced computer skills with emphasis on Internet knowledge
  • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
  • Experience working in a customer Support Center
  • Experience working with Mobile Communications
  • Experience working with Transportation
  • Accounting or accounts receivable experience is a huge plus
  • Must exhibit dependability, adaptability and flexibility
  • Ability to diagnose and troubleshoot issues
  • Basic math skills
  • Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

  • Primarily indoor work primarily in office environment
  • Frequent utilization of manual dexterity and visualizing of computer screen
  • No unusual physical requirements

Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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