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Wireless Customer Service Representative Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

Domino's

Customer Service Representative (CSR)

Springfield, VT · On-site

$16 - $21.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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How much do wireless customer service representative jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for wireless customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Wireless Customer Service Representative do?

A Wireless Customer Service Representative assists customers with inquiries and issues related to wireless services, such as mobile phone plans, billing, device troubleshooting, and account management. They communicate with customers via phone, email, or chat to resolve problems, explain products and services, and process transactions or service changes. Their goal is to ensure customer satisfaction by providing accurate information and efficient solutions.

What are the key skills and qualifications needed to thrive as a Wireless Customer Service Representative, and why are they important?

To thrive as a Wireless Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and wireless device troubleshooting is typically required. Patience, active listening, and a positive attitude help you excel in resolving customer inquiries and handling challenging situations. These skills ensure customer satisfaction, efficient service delivery, and contribute to the overall success and reputation of the wireless provider.

What are some common challenges faced by Wireless Customer Service Representatives, and how can they be addressed?

Wireless Customer Service Representatives often encounter challenges such as managing high call volumes, handling technical troubleshooting, and addressing billing concerns. Staying patient and empathetic, while utilizing available support tools and resources, helps in resolving customer issues efficiently. Regular training sessions and collaboration with technical teams can also enhance problem-solving skills and keep representatives updated on new products and services. Adapting to evolving technology and maintaining strong communication within the team are key to overcoming daily challenges.

What is the difference between Wireless Customer Service Representative vs Call Center Customer Service Representative?

AspectWireless Customer Service RepresentativeCall Center Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; training provided on call handling
Work EnvironmentRetail stores, call centers, remote work; focused on wireless servicesCall centers, remote work; handling various industries' customer inquiries
Employer & IndustryWireless carriers, telecom providersVarious industries including telecom, retail, finance
Search & Comparison IntentRoles focused on wireless service support and salesGeneral customer service roles across multiple sectors

The Wireless Customer Service Representative primarily handles wireless service inquiries, sales, and technical support within telecom companies, often requiring specific industry knowledge. In contrast, Call Center Customer Service Representatives provide support across various industries, handling diverse customer questions via call centers. While both roles involve customer interaction and require similar credentials, their work environments and industry focus differ.

More about Wireless Customer Service Representative jobs
What cities are hiring for Wireless Customer Service Representative jobs? Cities with the most Wireless Customer Service Representative job openings:
What job categories do people searching Wireless Customer Service Representative jobs look for? The top searched job categories for Wireless Customer Service Representative jobs are:
Wireless Customer Service Representative jobs near you
Customer Service Representative (CSR)

Customer Service Representative (CSR)

Oasis Alignment Services LLC

Rochester, NH • On-site

Full-time

Posted 4 days ago

Job description

Description:

The primary function of the Customer Service Representative (CSR) is to provide direct customer service and operational support for the South Region. This includes assisting with ongoing sales, marketing, administrative and project management efforts. Additionally, the CSR will work with the Regional Manager, developing existing and prospective OASIS customers to obtain the regions revenue and growth targets.

Requirements:

The Customer Service Representative (CSR) will:


· Provide customer resolution to South region phone calls and emails or forward to the appropriate internal contact.

· Enter new, and maintenance of existing customer and contact information into the OASIS CRM

· Process inbound customer requests including the entry of sales opportunities into the OASIS CRM

· Assist South Regional Manager with real-time maintenance of sales opportunities through the processing of related activities as assigned in the CRM

· Communicate with South Regional Manager in both verbal and written form regarding processing and status of sales opportunities

· Develop quotes, based on information gathered from customers or OASIS staff, with turnaround time and quality being at the highest level of priority

· Assist with scheduling needs through direct interface with company scheduler

· Proactively prospect customers in an effort to increase sales opportunities and grow regional revenue

· Be responsible for a variety of administrative and office management duties to assist the Regional Manager with support of the regional office and field team. (Vendor management, supplies, expense and purchasing support, shipping and receiving, etc.)


Ideal candidates will have/be:


· Good communication and interpersonal skills for interactions with internal and external customers.

· A basic understanding of normal purchasing, invoicing, quoting, sales and customer service processes.

· General understanding of industrial manufacturing processes and equipment.

· Working knowledge of Microsoft Word, Excel and Outlook.

· Good organizational and time management skills.

· Dependable, self-motivated and a self-starter.

· Take ownership of support functions and responsibilities.

· The ability to work well with others


This position is not remote, it requires the CSR to report to the Pensacola office Monday-Friday.