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Wireless Customer Service Representative Jobs (NOW HIRING)

Afni, Inc.

Customer Service Representative

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

Union Wireless

Customer Service Representative

Saratoga, WY · On-site

$17.75 - $20.40/hr

As a Customer Service Representative with Union Wireless, you'll have the opportunity to directly impact and assist our valuable customers with their inquiries and concerns. Picture yourself in a ...

Emperium Group Inc

Be Seen First

Customer Service and Sales Representative

Los Angeles, CA · On-site

$55K - $65K/yr

We handle AT&T's fiberoptic, TV, and wireless customer service and sales support for their consumer ... Responsibilities of a Customer Service and Sales Representative: * Customer Acquisition and ...

Afni, Inc.

Customer Service Agent

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

Lincare Holdings

Customer Service Rep

Texarkana, TX · Remote

$14.25 - $19.50/hr

Enteral Customer Service Representative The Enteral CSR aids in all Customer Service functions of ... Wired (Wireless not supported) * Mouse: Wired (Wireless not supported) * Audio: USB Headset ...

Afni, Inc.

Customer Service Representative

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers seeking assistance with their wireless accounts. In addition to resolving inquiries, troubleshooting ...

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How much do wireless customer service representative jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for wireless customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Wireless Customer Service Representative do?

A Wireless Customer Service Representative assists customers with inquiries and issues related to wireless services, such as mobile phone plans, billing, device troubleshooting, and account management. They communicate with customers via phone, email, or chat to resolve problems, explain products and services, and process transactions or service changes. Their goal is to ensure customer satisfaction by providing accurate information and efficient solutions.

What are the key skills and qualifications needed to thrive as a Wireless Customer Service Representative, and why are they important?

To thrive as a Wireless Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and wireless device troubleshooting is typically required. Patience, active listening, and a positive attitude help you excel in resolving customer inquiries and handling challenging situations. These skills ensure customer satisfaction, efficient service delivery, and contribute to the overall success and reputation of the wireless provider.

What are some common challenges faced by Wireless Customer Service Representatives, and how can they be addressed?

Wireless Customer Service Representatives often encounter challenges such as managing high call volumes, handling technical troubleshooting, and addressing billing concerns. Staying patient and empathetic, while utilizing available support tools and resources, helps in resolving customer issues efficiently. Regular training sessions and collaboration with technical teams can also enhance problem-solving skills and keep representatives updated on new products and services. Adapting to evolving technology and maintaining strong communication within the team are key to overcoming daily challenges.

What is the difference between Wireless Customer Service Representative vs Call Center Customer Service Representative?

AspectWireless Customer Service RepresentativeCall Center Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; training provided on call handling
Work EnvironmentRetail stores, call centers, remote work; focused on wireless servicesCall centers, remote work; handling various industries' customer inquiries
Employer & IndustryWireless carriers, telecom providersVarious industries including telecom, retail, finance
Search & Comparison IntentRoles focused on wireless service support and salesGeneral customer service roles across multiple sectors

The Wireless Customer Service Representative primarily handles wireless service inquiries, sales, and technical support within telecom companies, often requiring specific industry knowledge. In contrast, Call Center Customer Service Representatives provide support across various industries, handling diverse customer questions via call centers. While both roles involve customer interaction and require similar credentials, their work environments and industry focus differ.

More about Wireless Customer Service Representative jobs
What cities are hiring for Wireless Customer Service Representative jobs? Cities with the most Wireless Customer Service Representative job openings:
What job categories do people searching Wireless Customer Service Representative jobs look for? The top searched job categories for Wireless Customer Service Representative jobs are:
Wireless Customer Service Representative jobs near you
Bilingual Wireless Customer Service Rep

Bilingual Wireless Customer Service Rep

Dish Network

El Paso, TX • Hybrid

$18.15/hr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

DISH Network rating

6.9

Company rating: 6.9 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

Job description

Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Join Boost Mobile as we build the newest 5G network and lead the way in wireless innovation! Be part of a dynamic team at our cutting-edge El Paso facility, where you'll work with the latest advancements in wireless technology, including our state-of-the-art 5G network. This is your chance to work with some of the most advanced solutions in the industry and become a subject matter expert in the field. We offer career growth opportunities, competitive pay, and a comprehensive benefits package! What's In It For You?
  • Career Growth: Opportunity is our best benefit! You'll have the opportunity to promote two levels within your first year!
  • Comprehensive Benefits: Paid training, time off, and holidays. Medical, Dental, Vision and Life Insurance packages with a Health Savings Account
  • Exclusive Perks: Free DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans
  • Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP)
  • Continued Education: Tuition Reimbursement to support your career development
Job Duties and Responsibilities Customer Service Representative: $16.50/hr + $0.50 language differential with opportunity to increase pay to $18.15/hr within 60 - 90 days. No experience required. Entry-level candidates welcome - we provide full-time paid training! Hybrid Work Schedule:
  • First 60 Days : You'll work exclusively from our El Paso location.
  • After 60 Days : The position becomes hybrid, requiring you to report to the El Paso location 3-4 days a week and work remotely 1-2 days a week.
  • Please note, the ability to work on a hybrid schedule may change based on business needs and performance. You must be able to report to the El Paso location as required.
What You'll Be Doing:
  • You will be the voice of the company to our customers, focused on preventing future problems and promoting our services
  • Maintain strong knowledge of our wireless products, accessories and pricing plans
  • Accurately respond to customers' questions regarding billing, devices, product features, troubleshooting, and hardware operation through one-call resolution
  • Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency
  • Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues
Skills, Experience and Requirements Skills & Requirements:
  • Customer Service: Effectively engage with customers, address their needs, and provide assistance in a manner that ensures a positive experience and builds lasting relationships
  • Dependability: Consistently meet expectations, maintain reliability, and follow through on commitments to both customers and team members
  • Resilience: Maintain a positive attitude, adapt to changing circumstances, and recover quickly from challenging or stressful situations
  • Problem Solving: Identify, analyze, and resolve customer issues or inquiries effectively and efficiently
  • Continuous Development: The ongoing process of enhancing skills, knowledge, and capabilities to improve performance and adapt to customer needs and industry trends
  • Multitasking: Efficiently handle multiple tasks, inquiries, or issues simultaneously without compromising the quality of service
  • Requirements: Must be able to speak fluently with customers in Spanish and English, High school diploma or GED; ability to work full-time on-site; flexible to work shifts that might include evenings, weekends, or holidays; s martphone or device with active network connection; pre-employment screen
    • $2/hr additional per hour worked after 6 pm
    • $2/hr additional per hour worked on weekends
    • These differentials compound, meaning if you work both after 6 PM and on the weekend, you'll earn an additional $4/hr for those shifts!
Our Training Program Offers You:
  • Improved skills, such as soft-skills, technical skills, and company-specific knowledge
  • Information on our growing Wireless business and knowledge on how to make changes to plans, devices, and other account-specific information
  • Information on our customer facing tools, and how to properly use them to resolve issues
  • Instructor led courses to ensure retention of knowledge and to increase engagement as we cover new material
  • Hands-On learning through roleplays, call observations, and call practice
Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website . Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish ) Salary Ranges Compensation: $16.50/Hour

What DISH Network employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About DISH Network

Sourced by ZipRecruiter

Dish Network, headquartered in Englewood, Colorado, US, is a renowned player in the telecommunication industry. Founded in 1980, the company has successfully made a name for itself as a leader in satellite and streaming television services. As well as satellite TV packages, Dish Network also offers high-speed internet service and Hopper, a state-of-the-art DVR.

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Englewood, CO, US

Year founded

1980

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