ZipRecruiter

Log In

1

Wireless Customer Service Representative Jobs (NOW HIRING)

613 Originals

CSR - Customer Service Representative

Mahwah, NJ · On-site

$16 - $21.75/hr

We're seeking a smart, ambitious Customer Service Representative (CSR) to join our dynamic team. If you thrive in a fast-moving environment and want to work alongside industry-leading professionals ...

Afni, Inc.

Call Center Representative

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

next page

Showing results 1-20

People also search for

All JobsWireless Customer Service Representative Jobs

Wireless Customer Service Representative information

See salary details

$9

$18

$26

How much do wireless customer service representative jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for wireless customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Wireless Customer Service Representative do?

A Wireless Customer Service Representative assists customers with inquiries and issues related to wireless services, such as mobile phone plans, billing, device troubleshooting, and account management. They communicate with customers via phone, email, or chat to resolve problems, explain products and services, and process transactions or service changes. Their goal is to ensure customer satisfaction by providing accurate information and efficient solutions.

What are the key skills and qualifications needed to thrive as a Wireless Customer Service Representative, and why are they important?

To thrive as a Wireless Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and wireless device troubleshooting is typically required. Patience, active listening, and a positive attitude help you excel in resolving customer inquiries and handling challenging situations. These skills ensure customer satisfaction, efficient service delivery, and contribute to the overall success and reputation of the wireless provider.

What are some common challenges faced by Wireless Customer Service Representatives, and how can they be addressed?

Wireless Customer Service Representatives often encounter challenges such as managing high call volumes, handling technical troubleshooting, and addressing billing concerns. Staying patient and empathetic, while utilizing available support tools and resources, helps in resolving customer issues efficiently. Regular training sessions and collaboration with technical teams can also enhance problem-solving skills and keep representatives updated on new products and services. Adapting to evolving technology and maintaining strong communication within the team are key to overcoming daily challenges.

What is the difference between Wireless Customer Service Representative vs Call Center Customer Service Representative?

AspectWireless Customer Service RepresentativeCall Center Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; training provided on call handling
Work EnvironmentRetail stores, call centers, remote work; focused on wireless servicesCall centers, remote work; handling various industries' customer inquiries
Employer & IndustryWireless carriers, telecom providersVarious industries including telecom, retail, finance
Search & Comparison IntentRoles focused on wireless service support and salesGeneral customer service roles across multiple sectors

The Wireless Customer Service Representative primarily handles wireless service inquiries, sales, and technical support within telecom companies, often requiring specific industry knowledge. In contrast, Call Center Customer Service Representatives provide support across various industries, handling diverse customer questions via call centers. While both roles involve customer interaction and require similar credentials, their work environments and industry focus differ.

More about Wireless Customer Service Representative jobs
What cities are hiring for Wireless Customer Service Representative jobs? Cities with the most Wireless Customer Service Representative job openings:
What job categories do people searching Wireless Customer Service Representative jobs look for? The top searched job categories for Wireless Customer Service Representative jobs are:
Wireless Customer Service Representative jobs near you
Customer Service Representative (CSR)

Customer Service Representative (CSR)

Cypress Bank SSB

Pittsburg, TX • On-site

$13 - $17.75/hr

Full-time

Posted 2 days ago

Job description

CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTION

Job Title: Customer Service Representative (CSR)

Branch/Dept.: Pittsburg

EEO Job Category: Administrative Support

Reports to: Harold Kennington

FLSA Status: Non-exempt

Last Update: May 4, 2026

Essential Functions

  • Meet and greet customers.
  • Open and process new accounts, including DDA, savings and certificates of deposit.
  • Follow procedures prescribed in the Bank's Customer Identification Program.
  • Assist customers with online banking needs, such as initial set-up and troubleshooting.
  • Cross-sell the Bank's services and products.
  • Research and answer customer inquiries; quote products and rates.
  • Process customer check orders.
  • Assist in answering the telephone and transferring calls to the appropriate personnel.
  • Research, verify account information, and resolve problems for customers as necessary.
  • Perform safe deposit box services.
  • Redeem U.S. savings bonds.
  • Process collection items.
  • Receive and enter customer wires.
  • Assist customers with debit cards: ordering, re-ordering, and reporting as lost/stolen.

Additional Responsibilities

  • Participate in initial and periodic training.
  • Perform other duties, as assigned.

Required Education, Experience, and Skills

  • High school diploma or equivalent preferred.
  • One year's banking experience, preferably as CSR.
  • Bilingual preferred.
  • Understanding responsibilities under the Bank Secrecy Act
  • Interpersonal skills to represent the Bank positively with customers and other employees.
  • Ability to maintain confidentiality of Bank records and customer transactions.
  • Working knowledge of Microsoft Word and Excel.
  • This position requires lifting up to 25 lbs.
  • Equipment Used
  • Computer
  • Document scanner
  • Ten-key calculator

Apply