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Social Media Customer Service Representative Jobs

Fastemps Inc

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Customer Service Representative

Manchester, MI · On-site

$24 - $26/hr

Manage social media interactions to support customer engagement Preferred Qualifications * 3+ years of experience in customer service * High school diploma or equivalent * Proficiency with Customer ...

UnitedFreedomServices

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Social Media Marketing & Customer Service

Tarzana, CA · Remote

$15 - $20/hr

NOW HIRING: 3 PART-TIME SOCIAL MEDIA & CONTENT ASSISTANTS & 1 EXPERT SEO EXPERT (SEO EXPERT PAY IS ... Auto Body & Mechanic Shop * Computer & IT Services Company * Attic Construction Company Each ...

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Blaze Media

Social Media Manager

Irving, TX · On-site

The Social Media Manager will be responsible for creating and executing platform-specific ... ensure authentic representation across channels. Community Engagement: Monitor audience ...

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Social Media Customer Service Representative information

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How much do social media customer service representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for social media customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Social Media Customer Service Representative, and why are they important?

To thrive as a Social Media Customer Service Representative, you need strong written communication, problem-solving abilities, and familiarity with social media platforms, often supported by a background in customer service. Proficiency with social media management tools (like Hootsuite or Sprout Social) and customer relationship management (CRM) systems is typically required. Exceptional interpersonal skills, patience, and the ability to remain calm under pressure help you stand out in this role. These skills ensure timely, effective support, protect brand reputation, and foster positive customer relationships in a public online environment.

How does a Social Media Customer Service Representative typically collaborate with other departments to resolve customer issues?

As a Social Media Customer Service Representative, you'll frequently coordinate with teams such as technical support, product management, and marketing to address and resolve customer inquiries that come in via social platforms. This collaboration ensures that responses are accurate, up-to-date, and reflect the company's policies. You may escalate technical issues to IT specialists or relay product feedback to development teams, all while maintaining timely communication with customers. Strong teamwork and clear communication are essential to efficiently solve problems and deliver a positive customer experience.

What does a Social Media Customer Service Representative do?

A Social Media Customer Service Representative is responsible for addressing customer inquiries, complaints, and feedback on various social media platforms such as Facebook, Twitter, and Instagram. They monitor company accounts, respond to customer messages and comments, and help resolve issues in a timely and professional manner. Their role also involves escalating complex problems to the appropriate departments and ensuring that the company's online reputation is maintained. Social Media Customer Service Representatives must have strong communication skills and be able to handle difficult situations with empathy and efficiency.
More about Social Media Customer Service Representative jobs
What job categories do people searching Social Media Customer Service Representative jobs look for? The top searched job categories for Social Media Customer Service Representative jobs are:
Social Media Customer Service Representative jobs near you
Infographic showing various Social Media Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Social Media Manager

Customer Service Representative at Charlie

Seattle, WA

Full-time

Posted 8 days ago

Job description

Social Media Manager Responsibilities include: Performing research on current benchmark trends and audience preferences Designing and implementing social media strategy to align with business goals Setting specific objectives and reporting on ROI Job brief: We are looking for a talented Social media manager to administer our social media accounts. You will be responsible for creating original text and video content, managing posts and responding to followers. You will manage our company image in a cohesive way to achieve our marketing goals.

As a Social media manager, we expect you to be up-to-date with the latest digital technologies and social media trends. You should have excellent communication skills and be able to express our company's views creatively. Ultimately, you should be able to handle our social media presence ensuring high levels of web traffic and customer engagement.

Responsibilities: Perform research on current benchmark trends and audience preferences Design and implement social media strategy to align with business goals Set specific objectives and report on ROI Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news) Monitor SEO and web traffic metrics Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency Communicate with followers, respond to queries in a timely manner and monitor customer reviews Oversee social media accounts' design (e.g. Facebook timeline cover, profile pictures and blog layout) Suggest and implement new features to develop brand awareness, like promotions and competitions Stay up-to-date with current technologies and trends in social media, design tools and applications Requirements: Proven work experience as a Social media manager Hands on experience in content management Excellent copywriting skills Ability to deliver creative content (text, image and video) Solid knowledge of SEO, keyword research and Google Analytics Knowledge of online marketing channels Familiarity with web design Excellent communication skills Analytical and multitasking skills BSc degree in Marketing or relevant field Assess relevant skills and qualifications with our Social Media Manager interview questions

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