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Social Media Customer Service Representative Jobs

Global Channel Management

Customer Service Rep

Mason, OH · On-site

$15 - $20.50/hr

The CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department ...

Sage Surfaces

Customer Service Representative

Conroe, TX · On-site

$13.75 - $18.50/hr

From answering phone calls, emails, live chats, and social media messages to resolving issues ... WHAT'S NEEDED FROM A CUSTOMER SERVICE REPRESENTATIVE?High school diploma or equivalent1+ years of ...

Sparkloft Media

Social Media Intern

Atlanta, GA · On-site

$14.75 - $19/hr

Client Services Reports to: Group Account Supervisor / Account Supervisor Location: Atlanta, GA ... Has a customer-first mindset and great people skills * Attention to Detail: Strong attention to ...

Blaze Media

Social Media Manager

Irving, TX

The Social Media Manager will be responsible for creating and executing platform-specific ... ensure authentic representation across channels. Community Engagement: Monitor audience ...

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How much do social media customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for social media customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a social media customer service representative?

To thrive as a Social Media Customer Service Representative, you need strong written communication, problem-solving abilities, and familiarity with social media platforms, often supported by a background in customer service. Proficiency with social media management tools (like Hootsuite or Sprout Social) and customer relationship management (CRM) systems is typically required. Exceptional interpersonal skills, patience, and the ability to remain calm under pressure help you stand out in this role. These skills ensure timely, effective support, protect brand reputation, and foster positive customer relationships in a public online environment.

How does a social media customer service representative typically collaborate with other departments to resolve customer issues?

As a Social Media Customer Service Representative, you'll frequently coordinate with teams such as technical support, product management, and marketing to address and resolve customer inquiries that come in via social platforms. This collaboration ensures that responses are accurate, up-to-date, and reflect the company's policies. You may escalate technical issues to IT specialists or relay product feedback to development teams, all while maintaining timely communication with customers. Strong teamwork and clear communication are essential to efficiently solve problems and deliver a positive customer experience.

What does a social media customer service representative do?

A Social Media Customer Service Representative is responsible for addressing customer inquiries, complaints, and feedback on various social media platforms such as Facebook, Twitter, and Instagram. They monitor company accounts, respond to customer messages and comments, and help resolve issues in a timely and professional manner. Their role also involves escalating complex problems to the appropriate departments and ensuring that the company's online reputation is maintained. Social Media Customer Service Representatives must have strong communication skills and be able to handle difficult situations with empathy and efficiency.
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What job categories do people searching Social Media Customer Service Representative jobs look for? The top searched job categories for Social Media Customer Service Representative jobs are:
Social Media Customer Service Representative jobs near you
Infographic showing various Social Media Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Student Social Media & Customer Service Assistant

Florida Atlantic University

Boca Raton, FL

$15/hr

Part-time

Posted 4 days ago

Florida Atlantic University rating

6.6

Company rating: 6.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

497th of 616 rated colleges and universities

Job description

Apply now to join FAU, where tomorrow begins.


For more information on everything FAU has to offer, please visit www.fau.edu/jobs.


Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.

Position Summary:

The Osher Lifelong Learning Institute (OLLI) at Florida Atlantic University is seeking a Student Social Media & Customer Service Assistant in Boca Raton, FL.

The Osher Lifelong Learning Institute (OLLI) at Florida Atlantic University is seeking a creative, motivated, and dependable student to join our team for up to 20 hours per week. This is an excellent opportunity for a student interested in social media marketing, communications, or digital content creation to gain hands-on experience while also providing exceptional customer service.

Primary Responsibilities:

  • Create engaging, original content for OLLI's social media platforms, including Facebook and Instagram.

  • Develop creative ideas to promote classes, events, and member activities.

  • Publish a minimum of two social media posts per week and help maintain a consistent posting schedule.

  • Capture photos and short videos of classes and special events for social media.

  • Monitor engagement and suggest new ideas to increase visibility and audience interaction.

  • Stay current with social media trends and recommend innovative ways to grow OLLI's online presence.

  • Provide exceptional customer service to OLLI members, visitors, faculty, and staff.

  • Greet patrons and assist with class registrations and general inquiries.

  • Answer incoming telephone calls professionally.

  • Perform accurate data entry and maintain electronic records.

  • Organize and scan office files and assist with other administrative duties as needed.

  • Perform other job-related duties as assigned.

Explore Living in Palm Beach County

The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: Discover Housing Resources in Palm Beach County | BDB

Minimum Qualifications:

FAU degree-seeking undergraduate student with a minimum of six credit hours (or twelve if international) and a 2.0 GPA.
Strong written and verbal communication skills, excellent customer service, and the ability to work both independently and collaboratively are essential.
The ideal candidate is creative, organized, and interested in social media marketing or communications.
Experience with Facebook, Instagram, Canva, or similar platforms is preferred.

Salary:

$15.00 hourly.

College or Department:

OPS - OLLI: Registration/Auditorium/Customer Service

Location:

Boca Raton

Work Days and Hours:

Up to 20 hours per week with a flexible schedule Monday-Friday, 9:00 a.m.-5:00 p.m. Occasional evening hours for special events.

Application Deadline:

2026-08-02

Special Instructions to Applicant:

This is a part-time position.
APPLICATION DOCUMENTS REQUIRED:
Resume
Cover letter
OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at accommodate@fau.edu. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.

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