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Social Media Customer Service Representative Jobs

MARTA

SR CUST SVC SOCIAL MEDIA SPEC

Atlanta, GA · On-site

$60K - $90K/yr

Must have six (6) years of demonstrated experience planning and managing social media platforms ... Represents the Office of Customer Services at meetings. Must be able to work flexible hours and ...

Taziki's Mediterranean Cafe

Social Media Specialist

AL · On-site

Serve as the social media customer service point of contact Qualifications: * 3-5 years of experience working directly with social media for a brand * Bachelor's degree in marketing or related field

Chedraui USA

Associate Manager, Social Media

Commerce, CA · On-site

$70K/yr

Associate Manager, Social Media Store Support Center We are searching for an experienced Associate ... Align with Media, CRM, and Digital teams on integrated campaigns * Support store-level and regional ...

Global Channel Management

Customer Service Rep

$16.50 - $22.25/hr

The CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department ...

Sage Surfaces

Customer Service Representative

Conroe, TX · On-site

$13.75 - $18.50/hr

From answering phone calls, emails, live chats, and social media messages to resolving issues ... WHAT'S NEEDED FROM A CUSTOMER SERVICE REPRESENTATIVE?High school diploma or equivalent1+ years of ...

Sparkloft Media

Social Media Intern

Atlanta, GA · On-site

$14.75 - $19/hr

Client Services Reports to: Group Account Supervisor / Account Supervisor Location: Atlanta, GA ... Has a customer-first mindset and great people skills * Attention to Detail: Strong attention to ...

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Social Media Customer Service Representative information

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How much do social media customer service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for social media customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a social media customer service representative?

To thrive as a Social Media Customer Service Representative, you need strong written communication, problem-solving abilities, and familiarity with social media platforms, often supported by a background in customer service. Proficiency with social media management tools (like Hootsuite or Sprout Social) and customer relationship management (CRM) systems is typically required. Exceptional interpersonal skills, patience, and the ability to remain calm under pressure help you stand out in this role. These skills ensure timely, effective support, protect brand reputation, and foster positive customer relationships in a public online environment.

How does a social media customer service representative typically collaborate with other departments to resolve customer issues?

As a Social Media Customer Service Representative, you'll frequently coordinate with teams such as technical support, product management, and marketing to address and resolve customer inquiries that come in via social platforms. This collaboration ensures that responses are accurate, up-to-date, and reflect the company's policies. You may escalate technical issues to IT specialists or relay product feedback to development teams, all while maintaining timely communication with customers. Strong teamwork and clear communication are essential to efficiently solve problems and deliver a positive customer experience.

What does a social media customer service representative do?

A Social Media Customer Service Representative is responsible for addressing customer inquiries, complaints, and feedback on various social media platforms such as Facebook, Twitter, and Instagram. They monitor company accounts, respond to customer messages and comments, and help resolve issues in a timely and professional manner. Their role also involves escalating complex problems to the appropriate departments and ensuring that the company's online reputation is maintained. Social Media Customer Service Representatives must have strong communication skills and be able to handle difficult situations with empathy and efficiency.
More about Social Media Customer Service Representative jobs
What job categories do people searching Social Media Customer Service Representative jobs look for? The top searched job categories for Social Media Customer Service Representative jobs are:
Social Media Customer Service Representative jobs near you
Infographic showing various Social Media Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Rep - Social Media Marketing Specialist

EMERALD HEATING & COOLING

Depew, NY • On-site

$18 - $20/hr

Other

Medical, Dental, Retirement, PTO

Posted 3 days ago

New

Job description

Are you the rare professional who can turn a customer inquiry into a five-star experience while also creating a social media presence that gets people talking? If so, Emerald Heating & Cooling is looking for a full-time Customer Service Representative - Social Media Marketing Specialist to join our growing team in Depew, NY. This unique hybrid remote/in-office opportunity is perfect for someone who loves connecting with people, staying organized, and helping a trusted local company strengthen both its customer relationships and online presence. Apply today!
As our Customer Service Rep - Social Media Marketing Specialist, you'll earn a competitive wage of $18-$20 per hour. We also offer comprehensive benefits and perks, including:

  • 401(k) plan
  • Medical
  • Dental
  • Paid vacation
  • Performance spiffs
THE INS AND OUTS OF BECOMING OUR CUSTOMER SERVICE REP - SOCIAL MEDIA MARKETING SPECIALIST
THE SCHEDULE:
This is a full-time hybrid position that combines in-office and remote work.
YOUR ROLE:
As our Customer Service Rep - Social Media Marketing Specialist, you'll answer incoming phone calls, SMS messages, and website inquiries from customers seeking assistance, then schedule appointments and ensure requests are handled efficiently. Throughout the day, you'll also keep our social media channels active and engaging, creating a welcoming online presence that reflects the professionalism and values of Emerald Heating & Cooling.
OUR REQUIREMENTS:
  • Valid driver's license
  • Experience managing social media accounts for a business
  • Strong customer service skills

ServiceTitan experience is a plus!
JOIN US AT EMERALD HEATING & COOLING
Since 2000, Emerald Heating & Cooling has been the trusted choice for HVAC services in the Depew area, helping homeowners and businesses overcome everything from unexpected heating failures in the dead of winter to complex cooling system challenges. Our experienced team takes pride in delivering fast, reliable solutions and outstanding customer service, knowing that our customers are the reason for our continued success. Just as we are committed to building lasting relationships with our clients, we are equally dedicated to supporting our employees. At Emerald Heating & Cooling, you'll find competitive pay and benefits, a positive work-life balance, and opportunities for professional growth, all within a team-focused environment where you can build a rewarding and long-term career.
If you're looking for a hybrid role where your customer service expertise and social media skills can make a real difference, we want to hear from you! Our initial application process is fast, simple, and mobile-friendly. Apply today!
Must have the ability to pass a background check and drug screening test.

Apply