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Social Media Customer Service Representative Jobs

Global Channel Management

Customer Service Rep

Mason, OH · On-site

$15 - $20.50/hr

The CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department ...

Global Channel Management

Customer Service Rep

$16.50 - $22.25/hr

The CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department ...

Blaze Media

Social Media Manager

Irving, TX

The Social Media Manager will be responsible for creating and executing platform-specific ... ensure authentic representation across channels. Community Engagement: Monitor audience ...

Huge Ape Media

Social Media Coordinator

Irvine, CA · On-site +1

As a Social Media Coordinator you will combine marketing and social media management skills to ... Collect customer data and analyses interactions and visits, and use this information to create ...

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Social Media Customer Service Representative information

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How much do social media customer service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for social media customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a social media customer service representative do?

A Social Media Customer Service Representative is responsible for addressing customer inquiries, complaints, and feedback on various social media platforms such as Facebook, Twitter, and Instagram. They monitor company accounts, respond to customer messages and comments, and help resolve issues in a timely and professional manner. Their role also involves escalating complex problems to the appropriate departments and ensuring that the company's online reputation is maintained. Social Media Customer Service Representatives must have strong communication skills and be able to handle difficult situations with empathy and efficiency.

What skills and qualifications are needed to thrive as a social media customer service representative?

To thrive as a Social Media Customer Service Representative, you need strong written communication, problem-solving abilities, and familiarity with social media platforms, often supported by a background in customer service. Proficiency with social media management tools (like Hootsuite or Sprout Social) and customer relationship management (CRM) systems is typically required. Exceptional interpersonal skills, patience, and the ability to remain calm under pressure help you stand out in this role. These skills ensure timely, effective support, protect brand reputation, and foster positive customer relationships in a public online environment.

How does a social media customer service representative typically collaborate with other departments to resolve customer issues?

As a Social Media Customer Service Representative, you'll frequently coordinate with teams such as technical support, product management, and marketing to address and resolve customer inquiries that come in via social platforms. This collaboration ensures that responses are accurate, up-to-date, and reflect the company's policies. You may escalate technical issues to IT specialists or relay product feedback to development teams, all while maintaining timely communication with customers. Strong teamwork and clear communication are essential to efficiently solve problems and deliver a positive customer experience.
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Social Media Customer Service Representative jobs near you
Infographic showing various Social Media Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Social Media/ Customer Relations Manager

Fiesta Kia

Albuquerque, NM

$104K/yr

Full-time

Re-posted 5 hours ago

Job description

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Social Media / Customer Relations Manager

Location: Albuquerque, NM, 87110

Job Overview

We are seeking a dynamic and experienced Social Media / Customer Relations Manager to join our team in Albuquerque, NM. The ideal candidate will be responsible for managing our social media presence, engaging with customers, and ensuring a positive brand experience across all platforms.

Key Responsibilities
  • Develop, implement, and manage social media strategies to increase brand awareness and engagement.
  • Monitor social media channels and respond promptly to customer inquiries, comments, and feedback.
  • Build and maintain strong relationships with customers to enhance satisfaction and loyalty.
  • Collaborate with marketing and sales teams to align social media campaigns with business goals.
  • Analyze social media metrics and customer feedback to improve communication strategies.
  • Handle customer complaints and resolve issues in a professional and timely manner.
  • Create engaging content tailored to different social media platforms.
  • Stay up-to-date with the latest social media trends and best practices.
Qualifications
  • Proven experience as a Social Media Manager, Customer Relations Manager, or similar role.
  • Strong knowledge of social media platforms, tools, and analytics.
  • Excellent communication and interpersonal skills.
  • Ability to handle difficult customer situations with professionalism and empathy.
  • Creative mindset with attention to detail.
  • Ability to work independently and as part of a team.
  • Familiarity with Albuquerque market and customer base is a plus.
How to Apply

If you are passionate about social media and customer relations and want to make a meaningful impact, please submit your resume and cover letter to our HR department.

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