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Social Media Customer Service Representative Jobs

Senergy Petroleum LLC

Social Media Intern

Gilbert, AZ · On-site

$15 - $19.25/hr

... representation across digital, print, and event-related platforms ... This role will help drive awareness, engagement, and loyalty among prospects, customers, and ...

BRAD HALL COMPANIES

Social Media Intern

Gilbert, AZ

$15 - $19.25/hr

... representation across digital, print, and event-related platforms ... This role will help drive awareness, engagement, and loyalty among prospects, customers, and ...

Brad Hall Companies

Social Media Intern

Gilbert, AZ · On-site

$15 - $19.25/hr

... representation across digital, print, and event-related platforms ... This role will help drive awareness, engagement, and loyalty among prospects, customers, and ...

Made By The Water LLC

Social Media Intern

Tallahassee, FL · Hybrid

$13 - $16.75/hr

There is no better role than representing our loved brand in the craft beer industry. We're looking ... The Social Media Intern position is designed to support the Marketing Manager by increasing ...

Medihill

Customer Service Representative

Bensalem, PA · On-site

$15.25 - $20.75/hr

... a Customer Service Rep. We need an enthusiastic individual who can listen to customer service ... emails, social media or connecting the consumer to the proper department - Responsible for ...

Moffitt

$53K - $81K/yr

This position promotes the Moffitt brand and services to online and social media audiences, with an ... Salary Range $53,406.60 - $81,442.40 Salary ranges posted for this position represent the expected ...

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Social Media Customer Service Representative information

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How much do social media customer service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for social media customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a social media customer service representative do?

A Social Media Customer Service Representative is responsible for addressing customer inquiries, complaints, and feedback on various social media platforms such as Facebook, Twitter, and Instagram. They monitor company accounts, respond to customer messages and comments, and help resolve issues in a timely and professional manner. Their role also involves escalating complex problems to the appropriate departments and ensuring that the company's online reputation is maintained. Social Media Customer Service Representatives must have strong communication skills and be able to handle difficult situations with empathy and efficiency.

What skills and qualifications are needed to thrive as a social media customer service representative?

To thrive as a Social Media Customer Service Representative, you need strong written communication, problem-solving abilities, and familiarity with social media platforms, often supported by a background in customer service. Proficiency with social media management tools (like Hootsuite or Sprout Social) and customer relationship management (CRM) systems is typically required. Exceptional interpersonal skills, patience, and the ability to remain calm under pressure help you stand out in this role. These skills ensure timely, effective support, protect brand reputation, and foster positive customer relationships in a public online environment.

How does a social media customer service representative typically collaborate with other departments to resolve customer issues?

As a Social Media Customer Service Representative, you'll frequently coordinate with teams such as technical support, product management, and marketing to address and resolve customer inquiries that come in via social platforms. This collaboration ensures that responses are accurate, up-to-date, and reflect the company's policies. You may escalate technical issues to IT specialists or relay product feedback to development teams, all while maintaining timely communication with customers. Strong teamwork and clear communication are essential to efficiently solve problems and deliver a positive customer experience.
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Social Media Customer Service Representative jobs near you
Infographic showing various Social Media Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Social Media Intern

Senergy Petroleum LLC

Gilbert, AZ • On-site

$15 - $19.25/hr

Internship

Re-posted 12 hours ago

Job description

Job Overview
The Social Media Intern plays a key role in enhancing Senergy Petroleum's visual identity and digital presence. This position supports the Marketing team by creating compelling graphics, producing engaging social media content, and helping ensure consistent brand representation across digital, print, and event-related platforms. This role will help drive awareness, engagement, and loyalty among prospects, customers, and employees through creative visual communication, storytelling, and day-to-day social media support. From assisting with campaign design to supporting social media execution, this internship is ideal for someone who is passionate about branding, content creation, graphic design, and digital media.
Duties and Responsibilities
Essential
Design and Content Creation
  • Assist in designing marketing materials, including digital graphics, promotional content, flyers, presentations, signage, social media visuals, and video assets.
  • Create visually engaging content that supports the Senergy Petroleum and Brad Hall Companies brands.
  • Ensure all creative materials align with established brand standards, messaging, tone, colors, and visual identity.
  • Support the development of branded templates and creative assets for ongoing marketing use.
  • Assist with basic photo editing, image resizing, layout updates, and graphic enhancements for various marketing channels.

Social Media Management
  • Support the planning, creation, scheduling, and publishing of content across social media platforms, including Instagram, Facebook, LinkedIn, and other applicable channels.
  • Assist with daily social media monitoring, including engagement tracking, basic community management, and identifying opportunities to improve audience interaction.
  • Help maintain visual consistency and brand alignment across social platforms.
  • Draft captions, select visuals, and recommend creative ways to increase engagement with customers, employees, and prospects.
  • Monitor trends, social media best practices, and content ideas that may support the company's digital presence.

Campaign Support
  • Contribute to the development and rollout of marketing campaigns by creating graphics, visuals, and digital assets.
  • Support campaign timelines by completing design and content assignments accurately and on schedule.
  • Assist with coordinating creative elements for email campaigns, internal communications, customer promotions, recruitment marketing, and company initiatives.
  • Help ensure campaign materials are consistent, professional, and aligned with overall marketing objectives.

Additional
Website and Digital Experience
  • Assist with website content updates, visual enhancements, and basic digital content deployment.
  • Support efforts to improve website user experience, SEO alignment, and brand consistency.
  • Assist with customer review initiatives, web content organization, and basic web analytics reporting.
  • Help identify opportunities to improve digital presentation, visual flow, and customer-facing content.

Event Marketing
  • Assist with planning and executing branding and visual needs for internal and external events.
  • Support the creation of event materials, including signage, flyers, presentations, name badges, social media graphics, and promotional visuals.
  • Help coordinate visual assets for training sessions, trade shows, employee events, and customer-facing experiences.
  • Support post-event content needs, including photos, recap graphics, and social media posts.

Supervision of Others
  • None

Work Environment
  • Typically work is performed in an office setting.

Physical Demands
  • Able to sit and stand for extended periods of time.
  • Able to move about office setting to complete responsibilities.
  • Able to move freely around work and customer sites.
  • Able to climb stairs and ladders, kneel, bend, and stoop.
  • Heavy use of phone, computer, and office equipment.
  • Able to lift up to 25 lbs.

Travel
  • Up to 10%

Knowledge, Skills, and Abilities
Required
  • Strong written and oral communication skills are critical.
  • Ability to work independently.
  • Must have strong organizational and project management skills.
  • Experience with the Adobe Creative Suite, Graphic design, video/photography content creation and editing (Illustrator, Photoshop, Premiere Pro, Final Cut Pro, After Effects, etc.).
  • Ability to drive both tactical and strategic marketing initiatives.
  • Social Media and content creation experience
  • Creative, Resourceful, Analytical, and Eager to Learn

Preferred
  • Familiarity with digital marketing platforms, including Meta Business Suite and LinkedIn, with an understanding of how to optimize content for engagement.
  • Knowledge of traditional and digital marketing tools to include but not limited to: email marketing (Act-On or similar), and CRM system.
  • Experience with Microsoft 365
  • Experience with SEO, Web analytics, and Google Business Suite
  • Experience in website design (Wordpress, etc.)
  • Photography experience (Editing and Shooting)

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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